BMO has received mixed reviews, highlighting both positive experiences and notable challenges. Customers appreciate the friendly service, with one reviewer praising an employee for their quick and helpful response to fraudulent charges. Many long-term clients express satisfaction with the bank's overall service and the willingness of staff to assist with issues. However, some customers have experienced frustration due to inconsistent drive-thru hours and unexpected closures, which they feel disrupt their banking needs. The recent staffing shortages, particularly since the pandemic, have led to longer wait times and limited service options. Despite these challenges, loyal customers emphasize the importance of patience and understanding, recognizing the hard work of the small team during stressful times. Overall, BMO is seen as a bank that strives to provide good customer service amidst current difficulties.
Better than the wells fargo in king soopers but go tp first bank instead
June 2024
They're always kind and eager to help. I've got no complaints!
October 2023
Joseph is the best! When we had fraudulent charges he got it taken care of right away, had an amazing attitude, and made made to follow up with us! Thanks Jo, you're our hero!
