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April 2024 by Christine D.
Absolutely terrible experience!!! I haven't been shopping at KS for quite some time and now I remember why. After shopping for 2+ hours on Friday (4/19) afternoon I get to the checkout and there is ONE open register (person) and 20+ people trying to get through the self-checkout. I begin to scan my items at a conveyor station. THIS THING!!! First of all, why do I need my groceries sent 8 feet away from me when there is no one to bag them there?? I need to nag my groceries as I scan them. There are 7 people in line behind me. It makes no sense but the conveyor also reversed and smashes any bags or groceries left on the belt. Also, I needed the attendant to come over every 4th item because of the machine locking up. When I about 3/4 done scanning, the machine seizes up entirely. At this point, I WAS DONE!!! I asked for a Manager several times (apparently no Managers exist at this location) I was moved to a closed lane to get my remaining 5-7 items scanned and I waited and waited and I literally couldn't get ANYONE TO TAKE MY MONEY!!! I ended up emptying my bags and totes and leaving empty handed. Do you think I WANTED to leave without my groceries??? Of course not!!! But that's 2+ hours of my life, I'll never get back and who knows how long the disinterested staff would have wasted my time?? They were apathetic and best. There was no sense of urgency or regard for customer satisfaction. No one ever even acknowledged me in any way or gave a damn about the my frustration with the entire situation. Is this what KS considers good Customer Service?? Because, as the customer, I DO NOT consider this customer service AT ALL. Because I never received any customer service! It only became a problem for the snotty Customer Service lady after I was FEED UP AND DONE!! Then, I was the jerk, according to her. Honestly, SHE SHOULD have been apologizing for the inconvenience and wasting my time...instead, she told me not to come back!! 'You don't have to worry about that, lady!!' There is a choice when it comes to where my Grocery dollars are spent and I don't need to spend hundreds of dollars to be treated like a POS. I can't imagine that I would put myself through this experience again, anytime soon. Isn't this a multi-BILLION dollar industry??? Can't you afford to have more HUMAN cashiers??? There were exactly 3 people (self-checkout attendee, the one Cashier, and the snotty/rude customer service woman) on a Friday afternoon, before a storm. Are you new here?? Is this really the business model?? Record profits and Zero Customer Service? Such disrespect of the customer is completely unacceptable.
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February 2024 by Connor Dean
As many in Colorado know, the state passed a law where shoppers have to pay a fee to use plastic bags from the store. This king soopers has decided that while they are fine with charging us .10 cents per bag, they're going to just provide paper bags that rip if you put anything of substance in them. If all you're going to provide is paper bags, why am I paying a PLASTIC BAG fee?
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November 2023 by Nicholas Walsh
This is our go-to for weekly market runs. Staff is friendly and they stay well-stocked almost always. We've noticed occasionally things can get a little picked over on big holiday weekends when people are heading to the mountains and stop here to supply up for their trip but that's definitely the exception. They have a great cheese selection that is far superior to the local Safeway. We are also very big fans of their sushi! They also have tuna poké in the meat and seafood department which is truly our main reason we continue to support them! It's a staple for us and we eat it weekly. Hope they never get rid of that!
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October 2023 by Anita Frank
Very clean, produce was fresh. It appeared there were more employees working throughout the store (stocking and etc) which was nice because we didn't have to go up and down the aisles to find helpCheckout gal was friendly. Will shop here again
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September 2023 by William Sturm
I like King Soopers since I can just use my phone # as a "valued customer" or any Kroger store in the country for that matter. They have consistent produce at reasonable prices.
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August 2023 by Ariella W.
Layout of this location is a little bit weird. Its also not as big as other locations. Staff was okay. Again not overly friendly/willing to help. I was able to find what i needed but had to walk around looking for stuff for quite awhile as it was not easily located.
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August 2023 by Anthony Ricco
This is a full-size, full service grocery store with a pharmacy, a Wells Fargo bank, and a Starbucks, all inside. And even though it's as large as it is, there's still a feeling of a hometown store here. That is due to the people who work in the store, and also those who shop there. Always friendly, always welcoming, and it almost always has what I need in stock.
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July 2023 by D
Extra star given for the staff. The guys they have working here have always been very helpful and polite. Glad to see young guys and gals working!My complaints are with the way the store is run. As others have pointed out, the shelves are frequently poorly stocked and by 7 pm their produce section is often picked clean. My biggest complaint, however, is that they constantly have every register closed except for the self checkout line between 6-8pm. Why am I doing a job for free that someone else gets paid for?
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July 2023 by Emily Arndt
I'm giving this in particular store 2 stars because I do prefer their prices and selection in the area otherwise it'd be one.I was just there today, and there was a kid stocking the produce section and had an isle blocked off. Which is fine for us that can walk around him. There was an elderly man in a driving cart waiting to get through. There were no "ifs" about what this poor old man was trying to do. He couldn't back up, and I really don't think he could talk from the looks of it. I see the kid stocking the fridge, then look back at the old man, turned around and kept stocking, then turned around and looked at the man, etc. This went on a few times. So I said, "I know he can see you waiting here," loudly enough for him to hear. STILL, this kid ignored me and the old man. I get pretty defensive when it comes to our elderly so I went up and said, "Since you aren't going to move this for this man, I will." So I grabbed the big cart and started moving it. The kid got all defensive and said, "You are not allowed to touch this!" I'm laughing even while I typing this.Look....his parent(s) obviously failed him....maybe there's a bigger picture.... not sure. BUT....now it's on you, Kingsoopers. You need to teach this boy respect! Especially how to treat his elders, let alone customers in general. I'm a 'younger' mom of 3, and this whole situation still, 3 hours later, has me steaming.
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July 2023 by Emily A.
I'm giving this in particular store 2 stars because I do prefer their prices and selection in the area otherwise it'd be one. I was just there today, and there was a kid stocking the produce section and had an isle blocked off. Which is fine for us that can walk around him. There was an elderly man in a driving cart waiting to get through. There were no "ifs" about what this poor old man was trying to do. He couldn't back up, and I really don't think he could talk from the looks of it. I see the kid stocking the fridge, then look back at the old man, turned around and kept stocking, then turned around and looked at the man, etc. This went on a few times. So I said, "I know he can see you waiting here," loudly enough for him to hear. STILL, this kid ignored me and the old man. I get pretty defensive when it comes to our elderly so I went up and said, "Since you aren't going to move this for this man, I will." So I grabbed the big cart and started moving it. The kid got all defensive and said, "You are not allowed to touch this!" I'm laughing even while I typing this. Look....his parent(s) obviously failed him....maybe there's a bigger picture.... not sure. BUT....now it's on you, Kingsoopers. You need to teach this boy respect! Especially how to treat his elders, let alone customers in general. I'm a 'younger' mom of 3, and this whole situation still, 3 hours later, has me steaming.
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July 2023 by Dylan
Extra star given for the staff. The guys they have working here have always been very helpful and polite. Glad to see young guys and gals working!My complaints are with the way the store is run. As others have pointed out, the shelves are frequently poorly stocked and by 7 pm their produce section is often picked clean. My biggest complaint, however, is that they constantly have every register closed except for the self checkout line between 6-8pm. Why am I doing a job for free that someone else gets paid for?
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July 2023 by Dane Peterson
Very poor customer service, would not recommend shopping here.Entered in the store and before shopping my wife and I stopped by the restrooms. The man who was going to clean the restrooms snapped at my wife, rolled his eyes and remarked. “I guess I can’t clean the bathroom now. I’ll just stand here and wait.” While I was waiting for my wife to come out, another woman approached the restroom. The worker said to her, “go on in, I can’t do my job anyway with all these people using the restroom.”At the self checkout after using some coupons. We were waiting for someone to take the coupons so we could continue with the check out. One of the workers started snapping at another worker to go do it.Seems like a unhealthy work environment. The staff don’t care for each other or their customers.
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July 2023 by Caitlin Crawford
It's unfortunate they moved the bread and snack aisle to put alcohol on the shelves. Its extremely inconvenient that the bread isn't with the other bakery items and now I have no idea where it even is. Their baby formula is overpriced as well. I'm thinking I will just go to safeway or walmart from now on since I can actually find the things I need at a better price without having to search all over the store either.
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July 2023 by Dick Lee
Love the atmosphere of this place. I'm not sure if I should be able to make a decision on what I want for dinner because the selection of stuff is amazing.
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July 2023 by James B
Pretty nice king soopers been here a few times now. I will say jf you are in a rush and on the road, probably not the best place to shop. It is very busy and crowded.