Verizon is a business with staff who are helpful, knowledgeable, and kind. Customers often experience excellent service, especially from employees like Kenzie, Heather, and Logan. Kenzie was praised for her professionalism and ability to handle phone issues efficiently. Heather was appreciated for her patience, unbiased advice, and friendly personality, helping customers with billing concerns and upgrading their phones. Logan impressed with his intelligence, helpfulness, and ability to address all needs, including fixing mistakes and suggesting ways to reduce bills. Customers noted that the staff provided valuable deals and tips, making their visits pleasant and productive. Overall, Verizon's employees are seen as pleasant, helpful, and dedicated to providing a good experience, with some suggestions for improvement in consistency.
10/10 Kenzie Lopez deserves a raise she was the only helpful employee and got our phone situation handled and was very professional and polite about the process. Thanks again!
August 2025
Super super helpful, bad customer chairs tho, everything else was great
June 2025
Heather Duran is awesome! She is knowledgeable, kind, patient and a good listener. She addressed all of our concerns, gave a complete unbiased comparison of the two phones we were considering for our upgrade, even with the many interruptions from Logan who was very opinionated about our choices.
