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January 2024 by Matthew Rawlins
Geoff with cook ford in Craig co is awesome. He was a real person and not just a sales guy. Went above and beyond to get me what I NEEDED. Thank you Geoff!!
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January 2024 by Nicole Rawlins
We had a great experience buying our expedition. The Manager Geoff was a awesome sales rep. He was real and upfront. Found us a great loan offer. A huge plus was not having to leave our little town and we were still able to find a decent priced vehicle that fits my huge family.
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January 2024 by Dan Conrado
Extremely happy that we could make this purchase locally. Brad & team were efficient and friendly in making it a quick transaction.I appreciate their investment in the community. Thank you.
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November 2023 by Richard Arnold
Another great experience at Cook Ford. I did not buy my truck from this dealership, but they still take good care of me. I had a recall that needed to be taken care of, so I called them to make an appointment. They got me in at a reasonable time, and performed the work in a single day. They even washed my truck when they were done, and I wasn’t expecting that at all. Awesome customer service, and they back up what they tell you. This is why when it was time to buy a car for my wife, we went to Cook Ford first. Awesome job guys, you have a Ford customer for life!
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November 2023 by carl5199
This review is almost 2 years late, but my family and I were on our way to some snowmobile races for the weekend. We stayed in Craig and it got down to about -20 degrees that night. The diesel fuel in my truck gelled up. Luckily I wasn't far from the dealership and was able to walk there. They helped me get it towed to the shop and worked me into their already busy schedule. They brought it inside, got it thawed out, treated the fuel and replaced my fuel filter. We had our three kids ages 2, 6, and 8 with us and the little play place/waiting area proved to be a lifesaver as it kept the kids occupied while we waited. At any rate, you guys salvaged our weekend and we were able to make it to the races and create memories racing with my kids. Thanks again for going out of your way to help us. Much appreciated!!!!
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September 2023 by Koray Rowe
Staff was so friendly and helpful. When I was struggling to find a reliable vehicle, I stopped in ( on a weekend) and staff was so helpful. They even had a play area for my toddler and offered us beverages while we waited. I left with a new truck that day! My service experience was equally great! Brought my truck In on a saturday morning, and had it returned quickly.
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September 2023 by Trent Emory
I would give zero stars if I could. Completely shady dealings and absolutely horrific customer service. I had been eyeballing a Subaru Crosstrek in a manual transmission as they are extremely rare. I called about the car immediately and said I was very interested. I was connected with someone named Brad who said the car needed some service before they were going to sell it. I was put through the ringer for two weeks about it, before finding out Brad just went on vacation. I called again, got connected with someone named Greg who said he could help me with the deal. I said "I don't care who takes care of me, I just don't want it sold out from under me." Greg said he'd do what he could to help me, and let me know as soon as the car is out of the shop. It had been nearly a MONTH since I first acquired about the vehicle, and found out, lo and behold, it was sold out from underneath me. Unbelievable. I've never had more trouble getting the attention of car salesmen in my entire life. They should be embarrassed, and people need to know about it before they deal with these people. So completely disrespectful in every way and deplorable business practice. Do not let them lie to you too.
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September 2023 by Nicole VanGinkel
I am only leaving 2 stars because my senior aunt purchased a car from here and was promised a 2nd key (vehicle only came with one). We have called 3x and left messages with no callback. She is planning to go spend (from what I understand $300) to get another key made because she is so scared of losing the single one she has. She purchased the vehicle over a month ago and still isn’t driving it in fear of losing the key. This wouldn’t be a big deal, but please don’t promise you’re going to do something and then blow it off.
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September 2023 by Kathryn Jackson
Stopped by with a problem on our F350 truck while on vacation . We found a crack in a big hose that keeps the system running. We had to use electrical tape on the crack to get off the mountain. Cook Ford said they are 10 days out on service and wished us good luck. No suggestions, no help at all just see ya later! Went a few hundred feet down the street to O’Rileys and they helped us find a kit to fix the hose so we could get home. Gee thanks Ford.
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September 2023 by john hoit
Mr Quezada and the staff at Cook Ford were a pleasure to work with. I felt confident in my purchase, got an amazing deal, and I’m very happy I was able to buy locally.
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July 2023 by fielder fields
Dropped my vehicle off freshly detailed. Got it back with greasy finger and hand prints all over the front of the vehicle. Nothing like spending money on a vehicle detail all to have it trashed by your local dealer
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July 2023 by Lisa Field
They saved us!! We were driving through and when we stopped for gas, our started decided to also stop working. They were a couple weeks out, but were able to get a new starter delivered within a couple hours and have it installed same day so we didnt have to be stranded for days. They were wicked nice! They definitely saved our road trip. Brad the salesman was very helpful and knowledgeable! Can't thank these guys enough!!
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July 2023 by Jim Hicks
We just bought a 2023 Ranger at Craig Ford. We are very happy at the way we were treated. Gerald and Greg were very good at handling a complicated purchase and trade- in.
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June 2023 by Phillip Johnson
In the past I have walked in interested in purchasing a vehicle and I couldn't get anybody to help me out. So I ended up purchasing from out of town. That was 3 yrs ago. Things have greatly changed. When I walked in I was greeted by a friendly face and was shown several options. I found a vehicle I have been looking for and was able to make a deal. Another thing is the vehicle I purchased had a few minor problems the dealership notified me of and I found a few more. They are in the process of fixing the problems. I am very impressed by the helpfulness and willingness to make sure the customer is happy and treated fairly. With this new way of management I will definitely shop here in the future. Great staff and management. Thank you Cook Ford.
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June 2023 by Pam Hoffman
I wanted to give a shout out to Cook Ford in Craig, Colorado. We recently had an issue with our Explorer on A Saturday afternoon. Thankfully a salesman and a mechanic were still there after hours. We were treated with respect and they definitely showed concern for our predicament. If we lived in the area we would buy our next vehicle from them. As far as we were concerned they all went above and beyond to help us out.