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November 2023 by jason otto
I had Victory motors check out an issue I had with my Jeep that was under warranty. The got it in really quick and resolved the issue at least for now. I would do business with them again.
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November 2023 by Ethan Tuck
This dealership was very impressive with a service turnaround on a damaged transmission issue!While hunting opening day of 2nd season on Black Mountain the Aisin transmission in my dad’s 2022 Ram 3500 lost gears 1-3 and was stuck in high gear. We got it to the dealership, they ran the engine light codes and had the problem diagnosed in a few short minutes from arrival. The service manager worked the truck into their busy schedule and had it repaired in 3 business days. This helped us by keeping us on track to get back to Texas on time and be able to pull my dad’s toy hauler back.All in all, the service and customer support exceeded all expectations. Victory Motors of Craig is top of the line!
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November 2023 by Bobbi Anderson
We were in town from WA State for my husband to work on a quick repair at the power plant. We were having some issues with our brakes, I called, explained our issues and they worked us asap. We really appreciated the willingness to help us out! So happy they did due to our drive back home was a solid 15 hour drive in snow storms and bad road conditions.We did have an issue with MJ one of the service reps. We called to check on the progress of our truck, he put us on hold right away after answering the phone we didn’t even get to say why we were calling, we waited for over an half an hour and he never did answer!! Other then him, everyone else was awesome to deal with.
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October 2023 by Allene Cox
My husband and I have been very impressed with the stellar professionalism and overall courtesy of everyone we met at Victory Motors! Josh and Wyatt made our purchase seamless. Thank you all for everything! Need a vehicle? Run, don't walk toward Victory!!
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October 2023 by Marie Lisa
Extremely disappointed in the time it took. My appt was at 11 am I scheduled over 2 months ago. Took it in for a checkup. Called at 2 and no updates. They called me at 4 and told me it would be $240 total for a $60 coolant tank+labor. By 520pm I called them and they did not work on it , intended to keep my car till next day and did not intend to notify me of this. I had to get angry on the phone for any results. I have work and children to take to school and this is my only vehicle. They ended up replacing my coolant tank. Got there and my bill was $280. 40$ more than what they quoted me which was already completely ridiculously priced as it is. After they gave me a discount I still paid $255. I've had nothing but problems with this vehicle since I purchased it at victory motors and I paid thousands for a warranty that was pushed on me to purchase as "it covers practically everything" and has covered very very little of the excessive amount of repairs I've had to do
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October 2023 by Tyler Lee
Autumn was very professional and direct with communication as well respectful. I felt as though she welcomed you. Not like someother dealerships where they are stressed and rude and very unwelcoming to say the least. My business will be with victory in the future.
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September 2023 by Nigel Miller
Mason and Craig were phenomenal to work with for my new Ram 3500. They went above and beyond and treated me like family. I live out of town and they were able to complete most of the paperwork before I picked up the truck. There were no surprise fees or add ons at closing. I would highly recommend Victory to anyone
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September 2023 by Jon Sundberg
Josh was very knowledgeable and friendly. Most importantly, he was not pushy and respectful of our timeline and preferences. He never tried to steer us to a vehicle that we were not sure of and do not push to sign without time to consider our purchase.
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September 2023 by Larry Krug
Waited over 4 weeks to get an appointment. The service manager called me on the first day it was there and basically told me they were too busy to get to my warranty problem. The truck sat there for 3 days without being touched. I called the second and third days before I picked it up and never got a call back even though the service manager told the front desk girl he called me. When I picked up the truck he said the appointment was "just to get you in the door". I tried to support the local economy but will be going to Grand Junction Dodge instead.
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September 2023 by Dwight Siverson
The first oil change went well. Everyone were very nice and informative. Especially on the nitrogen air in the tires. I have never had to deal with it before.I did expect to see a general check over form on the vehicle as I’m learning about all the features. OnStar will send it’s online checkup.
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September 2023 by P D
In passing through town from out of state, I had an increasingly bad shimmy in the front end of my truck. Not only did the guys at Victory find my hometown dealer had not only improperly balanced my wheels, they hadn't tightened the lug nuts on one of my wheels. They kept me informed through the whole process, and got me back on the road with a truck that drove like it should. Thank you!
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September 2023 by Deborah Ciani
I took my 2014 Jeep in just had weird sound. They found the problem and fixed. Found I needed tires and they helped find me the right one. Got back was shaking took back. Found I thrown a weight, they fixed right then while I waited. Will always take my Jeep there. They truly care about your satisfaction!!
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September 2023 by Sharon Peterson
Love the great communication and quality of repairs at Victory. Brett and his service team are super-knowledgeable about Rams, which really gave us confidence in the repairs. Highly recommend Victory Service Department!
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July 2023 by Matthew Marsh
I have gone there a few times for service, and I think that they typically do a pretty good job. However, last week I brought them my truck for an oil change and an inspection.I was there last customer of the day, and I could tell they were in a hurry to get out of there, even though I arrived on time for an appointment, I scheduled two weeks early.They completed the oil change, and I asked them for a multi point inspection report. They just went into the back shop for a few minutes and sent somebody out to “tell me that everything looked good”. No report.I pressed them, and finally, he said that the back brakes were shot in the rotors needed redone.I nursed it back home, went to the local auto store and bought brand new brakes and rotors for it.Upon pulling the tires and wheels off, I discovered that the brakes and rotors are almost brand new.I don’t know if they got my truck mixed up with someone else’s, or just completely lied about it, but all in all, it was a nearly expensive fix because they were being lazy.
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July 2023 by Netalia Bocanegra
Had an awesome experience buying a used but still pretty new SUV from victory motors. Victory motors was last out of 4 dealerships we went to and everything from the car to the trade in and financing was super easy and would do it all over in a heartbeat.
