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July 2022 by Kandis L.
I had excellent service from start to finish at Furniture Row! Nate, my delivery guy was EXTREMELY polite, personable and delivered my furniture with a smile! Thanks Nate!
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March 2022 by Maiv Kub L.
If you need furniture, do not go here. Prices are over the top. There is no customer service what so ever. We walked around for 20 mins and not one employee asked to help us. I'm taking my business somewhere else.
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September 2021 by Justena Pritchard
As always such a great experience. Thank you Jamie for taking me all around the showroom to find me the perfect rug to fit my style. You are Awesome!
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September 2021 by Kathleen H.
Miguel was very helpful to us as we shopped for a new recliner. He showed us several options, answered questions & showed us fabric samples. He was efficient, professional & thoughtful!
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August 2021 by Ashley Slaymaker
Not happy at all… spent $5k on a modular set in the beginning of July. Never received a confirmation call,text or email. Called the store 4 weeks later, to get an update or confirmation of any sort and I get the run around. They can’t look up purchases in store, so I called customer service line and they weren’t able to locate any order, or even find an account associated with our information. Get transferred to Denver mattress just for them to transfer me back to the store. The associate I spoke with hangs up/disconnects within 30 seconds. We call back just for a guy to keep stumbling over his words and trying to defend his coworker. All we wanted was an update on our sofa but now we are canceling our order and going elsewhere. First and LAST time dealing with Furniture Row.
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August 2021 by Tracy Trentlage
Salesperson was fantastic! She really took her time to help me find the furniture that fit my home decor and the
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July 2021 by Tania JC
The customer service that Miguel Aguiar gave me was unique. He is so amazing, helpful, very kind and knowledgeable. Definity i will always work with him in the future. Miguel speak spanish as well.
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April 2021 by Korey Andrews
Excellent customer service great experience!!
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April 2021 by Renee Shea
Great service and personable salesperson! Very knowledgeable.
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March 2021 by Anna Osborn
I walked in and was treated great. The staff gave me the amount of shopping time to make my decision with out feeling pressure. I was able to purchase a new sectional couch. Thank you Justina Pritchard
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March 2021 by Lori T.
We bought a dining set December 29. We were told upon purchase it was on back order. (We found a buyer for our dining set we were replacing) The back order would delay it 2 weeks. Mid January We contacted them to find out when to expect it. Only After we contacted them did they tell us it would be delayed until mid to late March. Mid March We contacted them, again, they're saying it's been delayed to mid to late April. They have made NO effort in communicating at any time. Waiting 4 months for a dining set is unacceptable. 4 months without a dining set. Yes we are contacting Barney Vasser. (The owner)
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January 2021 by Fred W.
Horrible experience. Before I ordered a couch I specifically asked the date it would be delivered and ( with COVID delays) what the likelihood was that it would show up as promised. The salesman confirmed that that they were good at meeting the expected delivery date before Christmas. Calling in late December I am now told it would be delivered in February. Researching this "company" on the better business bureau they have a history of promising what they can't deliver. Basically, they will do and say anything to make a sale with no intent to follow thru. Do yourself a favor and avoid this company!!!
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October 2020 by Peggy Jones
The service was awesome, delivery was great!! Keith Bennett showed us exactly what we were looking for, tried the bed out and said "we will take it"!! We will never be shopping at American Furniture again!! The quality and price is so much better at Furniture Row!! Thank you for a job well done!!
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October 2020 by Kathleen Thomas
Exactly what we were looking for. Gave us time to discuss in private. Not pushy. Very knowledgeable and polite and professional. Jamie was extremely professional.
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September 2020 by Loree Unrein
Britt was very helpful and a lot of fun to work! Yes I will tell people to go to furniture row. Ask for Britt
