-
December 2023 by Alexandria Valdez
I dont even want to rate this place a 1star.. the owners name is Coach and he owes my dad 180 for working for him. He doesn't pay his taxes for his so called business. My dad came home telling me stories of how this so called man would go and pick up tvs from houses and is rude to the customers for nothing to be wrong with the TV and still charge them more then 200 to "fix" a problem. The business of bureau will be contacted.
-
November 2023 by dianna niesent
Very dissatisfied with the service I received from this company there was hardly any communications from them I called every Monday four a month to check on it only once did they responded to me said they needed about a hour to finish the repair they would try it and let me know if it would work and then deliver it they wouldn’t even call me to let me know if it’s working I had to call customer service with direct tv to find out about my tv they told direct tv that it was unrepairable very displeased with the service from the company on communication ability
-
July 2023 by B Nelson
I dropped a 80 inch Vizio for repair and after a year of being there with no updates whatsoever he told me he took it apart ( probably to sell it repaired other TVs) and destroyed the rest. I had to call every few months with the same answer: “still looking for the part” He could have the decency to call me to let me know he was going to destroy my TV. As far as l know he could have repaired it and sold it to somebody else. This TV repair shop is very unprofessional, dishonest and rude. I wish l had read the reviews before l dropped my TV there for repair. On top of it he kept my 100.00 deposit eventhough he never did a proper diagnosis on it. I just finished filings a complaint with the BBB. Please read all the reviews and make a conscious decision before you request their service or drop off your TV to be repaired.
-
June 2023 by darlene tafoya
I was able to solve problem with a phone call. He was able to tell me the parts needed are no longer available, so need to pursue further.
-
March 2023 by George Casey
Rude and egotistical. Careless. Refused to pick up tv for repair after Doorman denied entry to building because of careless entry to parking lot and rude behavior. I asked the technician to return and apologize and he refused.
-
March 2023 by Sam Zinn
they took my 55" TV and recycled it for free. they also have great deals on larger, used TVs.
-
February 2023 by Lee Kay
Someone is selling parts from this address. Gave me the wrong part, then a broken part, and wouldn't refund me, but wanted the parts back and kept asking for more money. Very scammy experience.
-
February 2023 by Daniel L.
Mike's a great guy and doesn't jerk you around. Service was professional and the price was fair
-
August 2022 by Marilyn Buenconsejo
This guy is great. He'll help you over the phone if he can at no charge. He's real nice too. He even answered before business hours and didn't mind helping me at all.
-
July 2022 by Narly Toaster
I had called the store about a possible repair for my Sony Bravia T.V. and I just asked for an estimate over the phone of what they thought it would be. Just a simple question and I was immediately met with a sarcastic tone of,”Oh you want me to put my fingers into the t.v. through the phone and find out the price”. I had then told him that he was rude and didn’t need his service and hung up. I wouldn’t of left a review if it stopped there. But Mike called me back at least 4 times to attempt to argue with me and was angry I hung up on him. He then exclaimed,”YOU HUNG UP ON ME AND YOU ARE NOT WELCOME IN MY STORE”. Maybe because I have an accent that he thought this behavior was okay but I would not recommend coming here. The customer service is absolutely rude and this store is run by children who think that harassing a potential client that asked a simple question is okay. Please do not come here!
-
April 2022 by Jessi K
A1 Factory Service was a 3rd party used by Dish to repair our TV. Neither gentleman had a mask on when they entered our home. Nor did they address themselves to let us know exactly who they were before walking in. The owner used my TV several times like a table top for his tools while the part was replaced. He spoke down to us during the entire appointment. Instead of powering the TV off correctly, he had his assistant pull the power cord out of the back of the TV multiple times. I've kept the cellophane on the border of the TV and without asking he ripped that off stating the remote needed it removed in order to work which was not the case at all because the remote has worked without issue he was simply pointing the remote at the wrong corner of the TV. When he left, the entire TV wobbled like a bobble head and he stated it was due to being on a towel (placed on our kitchen table to keep it from getting scratched). The TV sat firmly against the stand prior to him taking it apart, when I mentioned this, he responded I had just never noticed it before. I have a 2yr old that is always running around and the TV has never moved, it now shakes side to side when walking across the floor.
-
January 2022 by Erik Dean
In between Christmas/New Year's break the power supply in my TCL TV was blown-out, presumably from a power surge. These guys were able diagnose the problem within a day. Given the holiday season and existing shipping delays, I was pleased when they were able to source a replacement part and make the repair within 7 days - all for less than 1/3 of the cost of a new TV.
-
January 2022 by Satana Christ
The guy on the phone was rude and sounded like he was annoyed that I even called in the first place. Diagnostic charge was high and he didn't sound like he wanted my business, so I took my patronage to someone that sounded like they were happy to try and help. Probably best to stay away from this place
-
July 2021 by Dave Day
It's not well kept, but I trust these guys over Best Buy's Geek Squad every time.
-
March 2021 by Goldie Loc
I wouldn't hire these guys very unprofessional want to charge double on what you paid for your TV automatically I might as well just buy a brand new TV thanks A1!