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October 2025 by Eve Manzanares
I went in to get keys made. I asked if they had a bathroom, they said they did not have a bathroom. Rough location. Would not go there again.
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October 2025 by Cassandra Newcomb
This store is usually very helpful. Unfortunately, my feelings now are the opposite. I bought a hand held staple gun for a simple DIY project. This thing didn't work. It jammed constantly. When it actually stapled it spit two out with one being twisted. I went back to the store to return it, no return on tools. Not why, whats wrong, let me take a look. Just a shady attitude like I was trying to get over on the store. No offer to exchange, store credit, nope. I cannot shop some place who sells a piece of junk and won't try to make it right. Went to Home Depot, bought another and finished my project. Bye, bye Ace Hardware.
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October 2025 by Jennifer Arriaga
Very amicable personal, they always have everything I need for projects.
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July 2025 by Jesus Alvarez
Great guest service as soon as you walk on the door someone is ready to help. Everyone seems to be in a good mood and happy to help.
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July 2025 by Ian Cowan
Great neighborhood hardware store with friendly, helpful staff.
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June 2025 by Jerr C
Cat and the staff have excellent customer service
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June 2025 by bobby wright
Great store! Everyone there is super helpful and knowledgeable. Mary is amazing and went out of her way to help me today
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June 2025 by Travis Bland
I went to multiple Lowes and Home Depot’s, and even the other two Thornton’s Ace Hardwares and no one knew how to re-key lock cylinders. Nathan @ this Ace was super knowledgeable, friendly, and was able to do it on a Sunday. Will be back to this location every time now! Thank you Nathan and Ace!
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April 2025 by Adrianna Reimer
Called ahead and asked about the part we needed. The staff didn’t just check for it—they held it at the counter until we arrived. They were extremely friendly and helpful, we were glad to support a locally owned business today. Went at 9:50, 4/29.
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August 2024 by Ryan Finke
SKIP this ace if you are looking for hardware!!
They have the hardware be hide a counter so it makes it impossible to find the right hardware you want!
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June 2024 by Kevin Chiappone
Just stopped in to get some keys made. Seems okay but no restroom for customers. Hmmm...
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June 2024 by dave dickey
I didn't even buy anything here. I ride a motorcycle and needed some fasteners to attach the license plate. But when I arrived I was told I needed to leave the back pack I wear up front!! I'm 50. I can afford anything in the store. But won't buy nothing when you question my integrity.
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May 2024 by enrique loera
Very, very helpful staff (she looked up an item for me (showed me the choices on her computer screen) informed me of when to expect to be able to pick up item).. Walked me to to the exact spot i could find another item i was searching for. Kudos to her & the store 05/2024.
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April 2024 by Robert Stevenson
*Rating: ★☆☆☆☆Date of Experience: 04/02/24My visit to Ace Hardware for a straightforward return turned into an unexpectedly negative encounter due to the staff's poor customer service. I aimed to return three unopened gallons of Penofin stain, which were in stock colors already visible on the store shelves.Issue Faced:The front desk staff member immediately adopted a dismissive and rude tone upon my request. He expressed an unreasonable concern over "losing out" by accepting returns of products that were identical to what they already had in stock. His logic was perplexing and frustrating, as these were unopened, resellable items that matched their current inventory.Customer Service:The encounter was far from the professional and courteous service I expected. The staff member's unwelcoming attitude made a simple return process unnecessarily complicated and uncomfortable. It's disheartening to face such resistance when trying to complete a basic transaction.Resolution:No effort was made to resolve the situation or accommodate my needs as a customer. I was left with no choice but to leave the store with items I had no use for, feeling undervalued and mistreated.Conclusion: This experience has significantly tarnished my perception of Ace Hardware's commitment to customer satisfaction. The refusal to accept a legitimate return, coupled with the staff member's rudeness, highlights a serious need for improvement in customer service. I hope this review encourages Ace Hardware to reevaluate how it trains its staff to handle returns and treat customers with the respect and professionalism they deserve.
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March 2024 by Gib Virchis
Ryan and the whole staff where really nice and Ryan really went out of his way to help me with my furnace ignitor thanks!!
