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October 2023 by Elaine Sha
I've never seen more rude customer service. Bought the shoes 5 days ago and they hurt to stand, but was surprisingly not allowed to return. People won't be able to tell whether the shoes are comfortable just by looking at them. Trying on for 10 minutes does not equal wearing them. If you treat your customers like this, this store will definitely close one day. Ladies, save your money and don't ever buy from this store. It's not risk-free satisfaction guarantee, it's buy at your own risk.
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June 2023 by Melanie Y.
Cute and reasonably comfortable shoes for a good price. Can't remember the name of the gal that helped me but super nice and good service.
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December 2022 by Sam Loves Gaming #gamergirl
This is the last ALDO store left in Colorado! ? When I had visited the ALDO at cherry creek I was actually very pleased with the service I had received! The two ladies who helped me this evening where very helpful and attentive. They had outstanding customer service and where very professional and welcoming. They where very knowledgeable on the product and booth the ladies were very pleased to get me many shoes for me to try on during my visit. I appreciate old fashion customer service and I just simply love the atmosphere of shopping in person. I love being able to try the product on, feel the product and compare the product to other items within the store. Also I love a great sales person because I come to shop in person for that reason they know all the details on the new stuff and the sales and promos going on within the store. Will definitely be back ALDO never lets me down and I must support our last ALDO in Colorado! ??
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December 2022 by Villa Cuatro Monos
Customer service so so, mgr on duty (girl 20s) doesn’t know great customer service, credit card did not work and it had to be done manually (by unhappy clerks), but worse was - this store doesn’t give you bags, so I had to walk out with my purchase like the pic attached.
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December 2022 by muwanga quincy
Nice shop.with good stuff
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November 2022 by Ed Rivas
Absolutely the worst customer service on line and on the phone. The phone begins with a disclaimer that they will not tolerate rude or volatile behavior??? I waited 30 min. and never got connected to anyone. I went to a live chat and waited 40 minutes yesterday and never got connected?? the another 45 minutes to day. they cancelled my order I placed at a store on 10/20/2022 (out of stock) but did not refund my charges. How many people are the scaming this way?? After waiting all this time to contact someone for help. the I'm told I have to go back to the store to get my refund?? This is 2022 and a very high tech world and I can't get a refund???
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February 2022 by Hanan Ramadan
Excellent store and good merchandise, but there is a dilemma there so far I have not got my shoes??♀️
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December 2021 by Nico
First time shopping with Aldo had a great experience, saw what I wanted the clerk quickly got a pair for me to try on and fell on love ?
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October 2021 by Agustín Viveros
Horrible build quality. Wore them ONCE to work and the soles are in really bad shape, not to mention the leather on the shoes itself got scratchedBuy somewhere else
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July 2021 by demarcus dixon
Horrible customer service!!! Just walked out without buying the shoes I wanted...the girls behind the counter were to busy gossiping to notice me standing there with the shoe in my hand 3 feet from the register!!! No "Hi" no Welcome to Aldo!!! Horrible
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April 2021 by Mayra G.
I would give it 0 stars if possible. They have a great selection, more then 1 employee but absolutely no customer service. The whole time I was there not 1 employee offered to assist me so unfortunately I couldn't make a purchase as I was not able to get the shoes I wanted in my size.
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April 2021 by Ivan Ivanov
bought winter shoes for $ 198 it came out and wore them 4 5 times during the winter and everything has already come off not the quality here they have
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March 2021 by Ashley Martin
New SM is really rude
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January 2021 by David Brown
Easily one of my favorite stores in terms of shoes for men
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January 2021 by Andrea Farland
overpriced and the shoes used to be way cuter.