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November 2023 by Maysam Emdadian
You HAVE to provide personal information for a simple dishwasher power cord…?? Hmmm
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September 2023 by Roy Ford
Hot lobby and no seating while you wait for the staff to check on your parts request. Stairs so no wheelchair accessibility. Mostly online. Huge selection of appliance parts. Used to be much better, but since COVID yeah not so much.
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August 2023 by Thomas Burke
Josh knows what he is doing. Has options available for the novice home repair people
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March 2023 by James Dicke
Terrible experience. Ordered washer and dryer from them. Was told it would arrive on a Monday between 10-12. Monday came and 12 o'clock passed. Called the sales team they said my dryer was in route. An hour passed and then I called the driver. Driver said they had two more stops and couldnt give me a time estimate of when my washer and dryer would show up. Called the sales team they said they would get to the bottom of it and call me back on Tuesday. Got no call on Tuesday and no one answered 1 of my 5 calls. Finally got a hold of someone on n Wednesday and the salesperson gave me attitude from the start. Told me it wasn't there fault and I needed to take the whole day off work for something like this because they rarely meet their time frames. Asked for a refund and said fine and hung up on me. Terrible experience.
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November 2022 by ken zumwalt
Came to buy parts, not a parts sales... only used appliances. Was given a card to a sister company.
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October 2022 by Bryan K.
This place is a life saver!!! I've been able to find the parts I need for most of my appliance repairs so that I can fix them all in one day without having to order and wait for a part(s) delivery! Cosmo, Blake, Daunte, Chris, and everyone are always complete professionals. They're located in the same parking lot as Appliance Factory, but the parts and used appliances area is located behind the main store front. I always start here when I need appliance parts or replacement appliances. BK
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August 2022 by Glenn Perry
Chris at the Evans avenue store and Payton at the Thornton store were super helpful in locating the stove element I needed to fix my friend's stove! Payton even double checked the Evans store had it on hand before I drove down there. Excellent service.
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May 2022 by Tyler M
I was in need of a new GE o-ring for my dishwasher last minute because my previous one blew out without any warning, I was unable to find one anywhere that replicated my old one and had the same circumference. That’s when I went down to Appliance Factory Parts and spoke with Donte and he was able to hook me up with a brand new fresh GE o-ring that was an exact match to my previous one. I was more than pleased with his knowledge and customer service and the fact that they were the only store in about a 25 mile radius that had the correct o-ring in stock. I definitely recommend going to this store and talking to Donte for all your needs.
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January 2022 by Valentin Garcia
Xk was very helpful finding me the part I needed, I recommend shopping here they are good people.
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December 2021 by Kyle Starrett
Great place! Saved my thanksgiving!! Thanks guys, highly recommend!!
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November 2021 by Gloria Aceves
Chris was helpful and pleasant during my purchase of a refurbished washer and dryer.
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October 2021 by Humberto Salazar
Appliance Factory is the go to place for all your appliance needs.Dante Stone, the store manager, provided over the top customer service. Dante answered all of our questions with ease, professionally, and in a friendly manner. Will definitely recommend to others.
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October 2021 by Devin Bewley
Cosmo is out of this world with customer service and making you feel welcome
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September 2021 by Scott Henke
They are always fast honest and fair. We’ve gotten parts and appliances from them for decades!
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August 2021 by Jeff M.
Dante rocks. I was having an issue with my dryer on a Sunday afternoon. I called the store on Santa Fe, Ethan , also rocks, didn't have what I needed, he told me to contact Dante. Dante helped analyze the problem and sold me what I needed to repair it. Highly recommend.
