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January 2024 by Jim Moore
Received my order in a VERY timely matter. Packaging was excellent. But most of all I received the correct parts. Will most definitely do business with again. When I could not find the parts I was looking for, I came across Appliance Factory Parts and you had exactly what I needed. Thanks
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January 2024 by John Farmer
The site stocks a large inventory of parts for my Broil King grill at competitive prices. Finding and ordering the parts I needed was straight forward and tracking was satisfactory. The parts arrived new, well packaged and in good condition, and in a timely fashion. I am a repeat customer and will order from Appliance Factory Parts again in the future, when needed. They have earned my support.
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December 2023 by Philip Foote
This team helped me identify the right parts to fix my humidifier. Parts arrived swiftly, fit perfectly, and are high quality…at bargain prices. Appliance Factory Parts is now my go to supplier…dropping repair clinic. If you need hard-to-find parts…go to Appliance Factory Parts first…they have or will locate what you need. Quick, easy, fair price…done.
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December 2023 by Zach Marsh
These folks had the critical part I needed for the BBQ I use in the RV. The grill is 30 years old and the thin cast iron heat distribution plate had finally failed... I really like the grill and not impressed with the quality of new ones. The part was reasonably priced, packed perfectly and shipped with reasonable charges.
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December 2023 by Ross Tracy
Was able to find parts for a 20-year old Weber that we love. Fixed the back panel and bottom panel due to rust. Fast shipping, great packaging for large items. Thank you!
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November 2023 by Kmela S.
I ordered a stove part keep getting the run around so I can't give a review yet order 3 weeks ago I'm hoping I wasn't scammed I'll go to the post office in the morning thanks the reviews r helping me to navigate
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November 2023 by Ann B.
I emailed the company to ask for a specific part. The part actually did not exist but nonetheless, they sent me a part number to order. Based on the recommendation, I ordered the part. But I received it. It was not the part I needed. When I contacted them to explain what happened, they refused to pay for the shipping to return the part. Even though it was their recommendation to be, they ordered the part. Terrible company service I would not recommend using them.
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November 2023 by Kelly Reigel
Ordered a Vegetable tray for frig. the price was right and the part was easy to identify on the web site. It was ordered on 10/21/23 and received on 11/07/23. When the package arrived, there was no visible sign of damage in the package material...rips, tears, gouges at all. When unpacking, the bottom of the tray had a large crack in it. the tray was packed tight in two boxes that were sleeved together with the brown paper wadded up to fill in voids. The package had no fragile, handle with care or anything besides an address label on it. Shipping was from Colorado to South Carolina, so probably in transit something heavy had been throw on top of it or was just simply thrown around and the bottom of the plastic tray was cracked. When calling customer service, I got reps from outside the country (Honduras) and could not get anything beside scripted policy's on returns. I have been in contact by email on how to resolve the issue of a refund or reshipping the part which is now out of stock and now has to come from the vendor. I asked for a refund for now and was asked to send the part back. The Rep at Appliance Factory Parts would send a return label via email. At this point, I will have to pull the label, go buy packing tape... currently do not have any. Now have to pull label, go buy packing tape, use two gallons of diesel to drop off at the closest shipping. I would rather put it in the trash and get a new one or money back. Who want's to deal with sending back a mishandle product while shipping... not the fault of the purchaser and have to absorb the cost of handling the return. Still working with customer service to resolve, may have to send it back for a refund that will take return time plus 5-7 business days to receive. I remember seeing the charge immediately when purchasing, but will have to wait for money back.
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October 2023 by Don Comi
They got me the correct parts. Installation was super easy. 30 minutes and my grill looks like, and more importantly works like new!!!
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October 2023 by Dawn Schink
The website is so user friendly, I easily found the model of grill I needed. Shipping costs were very reasonable and the products arrived in less than a week. Great overall service.
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October 2023 by Ted White
Ordered parts on line to keep my old( 2006) Sears BBQ grill going! great selection , good prices and received them in quick order. I am a happy camper!
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October 2023 by Joe Avena
I have a Wolf Stove top and needed new knobs. Appliance Factory Parts was the only place I could find then and ironically eBay had them for twice the cost. Identifying the products is easy, checkout was fast as well as delivery.
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October 2023 by C Peake
From ordering to shipment to my delivery point. You provided a great service and I would highly recommend anyone who is need of appliance parts to visit your web site. Great results!CalHarford County, Md
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October 2023 by Joe Tomczak
I've used Appliance Factory Parts before so I ordered parts for my Weber grill and again was very satisfied with the ease of finding the correct part, ordering and now receivingVery satisfied all around.
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October 2023 by C L
I was looking for a hard-to-find replacement part and found it here! The price was good, shipping was fast, and packaging was excellent. I was able to track my order delivery. It arrived on-time and with no damage.
