-
February 2024 by Veronica Garza
I was not told upfront about having to buy a mattress protector so that the mattress would be covered under warranty. I told them I had 2 already. So I didn't understand why I had to buy another. So one was added to the total and when I asked what this charge was that's when I was told about the warranty. Just seemed shady. I don't like that at all.
-
February 2024 by Addie Lynne
I had a great experience; from the purchase to the delivery. Will definitely shop here for my future appliance needs!
-
February 2024 by Gina Haddock
Everyone was great, Johana our saleswomen and the delivery time were very helpful and knowledgeable. Highly recommend!
-
February 2024 by Cyn Sorensen
My experience with everyone was professional, respectful, knowledgeable, and efficient. I’ll return again!
-
January 2024 by Rick Case
We needed a washer dryer stackable unit in less than 24 hours. We bought it and it was delivered and installed the next day. Fantastic customer service and the delivery guys were awesome!
-
January 2024 by D. Brown
Gabe Martinez was amazing to work with. He is very knowledgeable and loves his job which shows. I highly recommend him if you're in need of new appliances. He listens and offers recommendations according to your budget. Thanks!
-
January 2024 by Holly Kurtz
The whole process, from working with the sales team, purchasing my washer and dryer, and installation, was so easy.The price couldn't be beat....two for one washer and dryer!
-
January 2024 by Daiv Sundown
My daughter ordered the wrong part for her washer I ordered the part from the factory and right part was delivered in a day kudos to the factory
-
December 2023 by Boyd Hoback
Watch out for the fine print on your receipt. No returns without a restocking fee “up to 50%.” No response to my visit, calls & to mail after buying 5 appliances. Terrible customer service & equal prices are available elsewhere.
-
December 2023 by Norma Tirado-Kellenberger
Our salesperson was great. She made sure to make my design need and my budget. I wish they would include installation with price, particularly when you buy multiple appliances.
-
November 2023 by Sharon Brosious
Great service from appliance selection to installation! Installers were great, kitchen is beautiful with all new appliances from Appliance Factory!
-
October 2023 by Showroom Totalfloors
The product offering and pricing is outstanding, but the level of service is really the difference maker with Fine Lines and Appliance Factory. Total Floors is a proud trade partner of Fine Lines, and we will continue to recommend them to our customers.
-
October 2023 by Cali Smith
Terrance and Q - my delivery team - were absolutely wonderful. Made sure everything was working correctly and were very kind, professional, and helpful. Very appreciated!
-
October 2023 by Sharon Avendano
Mr. Gabe Martinez was my sales rep. He was very helpful, knowledgeable, and professional. The amount of choices was phenomenal. He wasn’t pushy and got me the best price available. The delivery team was also amazing. They were patient, respectful, knowledgeable, and helpful!
-
October 2023 by Julia Wilbert
Our experience with Appliance Factory / Fine Lines has been fantastic! We started shopping for our appliances over a year ago...for a new build....then transferred our order to our existing home for a remodel. Our sales rep, Gabe M. was super helpful in reviewing, changing, adding (a few times I might add) the appliances for our needs. I had numerous questions at various times throughout this process, and have had excellent customer service and excellent patience shown to me as the decisions kept changing. We had the appliances installed today and everything is amazing!! I fully expect it to be the same excellent experience! SO glad we went with Fine Lines and HIGHLY recommend!!
