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February 2025 by Phil Gallegos
Ashley W was welcoming and helpful, and got me exactly what I needed (phomollient mousse)! Thank you so much!
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June 2024 by Gretta Issa
I recently had a terrible experience at the Aveda store in Cherry Creek Mall, all thanks to a saleswoman named Molly. When I visited the store, Molly managed to mix up in my in-store purchase with my online purchase on one receipt. Since I had already paid for my online purchase, I was confused when I saw them combined on one receipt.
When I questioned her about the receipt, Molly seemed completely confused and to my shock, was incredibly rude. Instead of helping to clarify the situation, she acted bothered and dismissive, even saying, "I cannot explain to you how our computer system works." She then tried to convince me that Aveda Online has a different policy than the Aveda stores as if they are two separate entities, which did not make any sense to me. This unprofessional behavior made an already frustrating situation worse. As a loyal customer of Aveda stores, I expect much better service.
Given this experience, I think it is better to buy Aveda products from Nordstrom, both in-store and online. Their customer service is far superior, and they know how to treat their customers with respect. I hope management addresses this issue promptly as Molly's behavior is unacceptable.
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May 2024 by Megan T
Thank you so much to Michelle for her kind and excellent service this weekend!! I really appreciate her sending me my order since I was not able to get to the store to pick it up. You’re the best!!
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June 2022 by Kena
Love Aveda and the person that helped me was very helpful.
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November 2021 by Bella Diva World Dance
You really need to change your hours, online it says you are open until 8 PM today and when I arrived at the mall after paying for parking it says you close at seven. This was a complete waste of time and an hour of my life that I can’t get back. This is why retail stores are going to go out of business and I will just shop online
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May 2021 by Elizabeth Burger
Wow! Lisa and her team have customer service perfected! I ordered online for in-store pick up. Lisa called to let me know that my order was ready for pick up, but also let me know she could ship the items to me for free. This was so extremely helpful. She was kind, courteous and professional. She even included 4 travel styling products with my order. Although it is easy to order and ship online, I will choose to shop in-store at this location because of their top-notch service.
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May 2021 by Nabila Amrch
Stupid
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October 2020 by Chloé
Today was great, like always! My scalp is incredibly sensitive and I can only use Aveda. Michelle was so amazing and nice. She explained everything in a way that didn’t make me feel like a total novice. Thanks again, Michelle! See you again soon!
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October 2020 by Nigel King
I rolled in yesterday to see what ol' Aveda was up too yesterday and got samples of the botanical repair line.One wash and style later I went back today to pick up the whole line.The girls were super helpful.I even found out I could sign up for the pro membership because I'm a licensed stylist and I received a discount so I picked up a extra product.Thanks so much. ?
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January 2020 by chloe dabit
Today was great, like always! My scalp is incredibly sensitive and I can only use Aveda. Michelle was so amazing and nice. She explained everything in a way that didn’t make me feel like a total novice. Thanks again, Michelle! See you again soon!
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November 2019 by Evelyn Zilberman
Blair at Aveda Cherry Creek is a superior stylist and this salon would be an excellent choice for anyone female or male. I moved here from NYC and have had a hell of a time finding a stylist who fulfills my styling/cut/color requests as well as Blair does. Furthermore the bonus of massages and champagne makes this visit even more pleasurable!! Go see Blair - she's the best.
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October 2019 by Stephanie Hubert
Love being ignored. How rude. People coming in AFTER me being asked if they need help. They don’t like Hispanics..
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April 2019 by Jennifer Armstrong
Great service and products. Cruelty free line & all packaging recycled!
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April 2019 by Emily Heide
Pretty good customer service but it could be better, I love the products from Aveda and will come back for their selection.
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March 2019 by Stephanie Silva
Love being ignored. How rude. People coming in AFTER me being asked if they need help. They don’t like Hispanics..
