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November 2023 by Evey Love
I waited three months for something that was never gonna come. I emailed them myself for a refund the first and I got a confirm, and the seventh they try to confirm again that I was getting a refund and now it’s been a week and nothing. I want my money back. I will do all I can. I can not just throw money away. I want my money!
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November 2023 by Michael R.
Gave a 1 only because there's no negative numbers I can give. Ordered a birth certificate and paid the extra for critical mail, still don't have it, cost me a government job.
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October 2023 by mike l.
Worst company ever!!!!!!!Does not answer or follow up. WTF,................... Terrible service
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August 2023 by Michael K.
There is bad service and there is No service. The Manager Lily believes in no service. Ordered and filled out forms, got notarized, paid extra for expedited. Was sent back my paperwork. Left message and email asking why was I sent everything back. I received no reply back. Ghosted. I called again late Friday afternoon, spoke with Taney. I asked for a manager, was told they weren't in, and she could have cared less - she sounded stoned so I asked for the manager's name - Lily. I was polite but got no love from Taney. Called back the next week, asked for Lily. She apologized, said there was a mistake, I should not have been sent the paperwork back. She said, if I sent the paperwork back to her, she would give me a refund, and send in the paperwork for my birth certificate. She processed the refund, I've waited a month but no birth certificate. I called up Lily today, asked for help and she was cold as a cucumber. Told me she processed the refund but did not send in the paperwork. "I would never do it for free". I responded "I dont care about the money aspect, you offered the refund, said you would send in the paperwork, this is what YOU said YOU would do." No love, no caring, she gave a cold response of "You need to contact LA County". Theres bad service and no service. Zero stars for Lily and USA Vital.
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March 2023 by Irene S.
i work in a marriage license dept and we consistently hear from customers needing a copy of their marriage record that this company charges more than 5 times what the actual fee is to obtain the record directly from our office. always contact the office that issued your record (marriage license dept in the county/state where you got married) to obtain a certified copy. for birth/death certificates contact the health dept in the state where the event occurred.
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November 2022 by Ida - Flo Puckett
They charged my $73.00 for my birth certificate and I never received it. They NEVER MAILED IT, you can't talk to them because the mailbox is full! This site is a RIP OFF!
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November 2022 by Donna Surgenor
If I could give zero stars I would. They are crooks. They charged me $43 for a birth certificate that they never sent and I got it for $8 at the health department.
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November 2022 by Gary L.
Nn existent. Tel no does not work. Listed as a source for vital documents. I was referred to them by my county records system.
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July 2022 by Dan K.
Service is almost non existent after they get your money. When I tried to follow up after 2 months of not receiving a copy of my birth certificate, the mail box is full on the 800 number. After numerous tries someone answered the other phone number and gave me a personal email address that bounced back as non existent. There online form immediately put a check mark in the I am not a robot box then told me I failed even though it never gave me an option to choose any thing. Better off doing a little research and contacting the department directly to cut out the middle man.Dan K
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March 2021 by Lisa M.
The money, time, and stress I could have saved, I don't even remember requesting the document from them that I needed it showed in my mail box free of charge, I will call on the first from now on
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December 2020 by Zulay Z.
5 months waiting and nothing arrives but to collect the money, 2 minutes passed or did they rob me? the money
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November 2020 by Stephanie Sanderlin
Numerous emails and phone calls haven't helped. Many go unanswered. The company requested documents they didn't need as they "didn't realize how old the record" I requested was (despite the fact that the order clearly stated the year of the records), and then claimed the records were sent. This turned out to be untrue. The excuse I got for this untruth was that their computer Q-drive wasn’t working. Then they requested records for the wrong address. Their latest excuse is that it’s the state records departments’ fault. Since the company didn’t even place the orders for the bulk of the time I’ve been waiting, that excuse is clearly another lie.There are five complaints similar to mine filed with the Better Business Bureau of Denver, Colorado. This suggests my negative experience with this company is not unique. This company also uses multiple names in different places: BackgroundsUSA, USAVital, AuthoriCheck, etc. Pretty sketchy.I'm not sure how many phone calls I've made, but I sent eleven emails between 10/21/2019 and 1/23/2020 that were completely ignored.One hundred fifty-four days later, I am giving up on trying to get the records I requested and paid for. I’m demanding a full refund.This is a terrible, unprofessional, and unethical business. You’ll get excuses and lies rather than the information you paid for. Deal with state departments of Vital Statistics instead. You can do just about any records request you need by U.S. mail. Even with the slow rate of mail, you'll likely get what you need in less than one hundred fifty-four days.
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November 2019 by Joanne Anderson
Once you have paid them, don't even think you'll get what you've requested! Still waiting after 8 weeks, and you cannot get a person in the line...continually put on hold. Repiering them to the Better Business Bureau, and to the Colorado State Attorney General for fraud.
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November 2019 by Stephen Graves
Probably a scam organization. Do not do business with them.
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November 2018 by Teresa Mulling Brewer
I've been waiting over a month for my document and have been on hold for over 40 minutes now!
