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March 2024 by Tony Rodgers
They were wonderfully helpful with my elderly cat Dragon, taking care of him until he passed. They made the experience a lot easier and were able to offer me a clay imprint of his paw to remember him by. They also sent me a condolensce card. Great place.
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February 2024 by Vincent Hughes-Green Sr.
ⓕⓡⓘⓔⓝⓓⓢ ⓟⓤⓟⓟⓨ ⓦⓐⓢ'ⓝⓣ ⓕⓔⓔⓛⓘⓝⓖ ⓦⓔⓛⓛ, ⓘ ⓙⓤⓢⓣ ⓡⓞⓓⓔ ⓘⓝ ⓣⓗⓔ ⓒⓐⓡ.
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February 2024 by Kari Rutter
This was a visit to PetSmart, not the vet. Ever on the hunt for a long-lasting chew for my pups. I can find a lot of options that they like but they only seem to last an hour if I am lucky. Anything too hard or feels like plastic they are not interested in. My cashier today offered a great suggestion, I will try that on the next round. At this rate, my points are going to add up FAST!!
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December 2023 by Cortney Ratashak
Had us booked for the wrong appointment type, and also told us that they’d have to cancel because they wanted to close early for the only appointment slot left. Terrible customer experience.
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December 2023 by Donna Norris
I am broken hearted and in major sorrow! Banfield got me good, tricked me, and misled me. The first office visit on 11/6/2023, occurred because "Simba" a 15 year old Lab/Pit mix was clicking and clacking his nails with our walk on 11/5. I could see his long nails were a problem. The clinic needed to update his vaccine information. I had no records, it has been awhile. They took him on the other side of the door. I could hear Simba, but I could not see him on the other side of the door. It sounded like he was not going to make it. He was hollering, crying..hurt. I could hear the tug and tussel.The veterinarian told me he took blood and 1 of 3 of Simba's blood tests showed a "little liver issue", he brushed it off as arthritis due to his age. He said Simba was good..I am a retired senior, I came in with 2 big dogs to be seen on this date. Both Simba and Duke. Duke is Simba's son. He is 11 years old. I was convinced that I should sign up for the "Optimum Wellness Plan." It is an agreement to pay $48.00 each month for one full year. No one spent the proper time to explain to me what care they were giving Simba and Duke and how their future would be impacted. I was rushed into signatures and verbal comps of assuring me this was the right thing to do. Plus, there was a line behind me waiting for service. Uncomfortably, I signed the digital agreement, while asking the questions verbally without reading it. I was told all their needs would be met.Personally, I feel experienced vets ought to know better. Is it always about the mighty dollar over reality?I called the next day on 11/7 to cancel Simba's plan. I was told to pay $698. or $536. to complete the year. It took me all day to reach a person that could help me. The Stapleton office told me that they did not handle cancellations or any administrative issues. The two numbers( rang and rang all day). The recording told me there was a 71 minute wait. I left my number for a call back. I sent an email. I kept calling over and over again. I was traveling the next day therefore I needed to talk on this date.I could see even more clearly, what a mistake signing Simba up for this plan was. No one to talk with. I called the Stapleton office many times too, speaking with Mia and Kaela about my desire to cancel and/or how I might speak with someone in the administrative offices.I could see Simba looked sad and his nails still long, he hurted.Nonetheless, I thought it was the right thing to do on 11/6, however; on 11/7, I knew it was NOT right. I left town, returning on 11/12. Simba did not look well, he could NOT walk, ears DOWN, eyes in SORROW, and he cried.I called Banfield, they told me they would charge me an additional $161.00 to euthanize Simba. I called DFL, they said it would cost $86.00. Once, I got ro DFL, they were the exception to the rule. They received us with care and compassion. They purposely handled Simba gently and beautifully. DFL has won my heart. I AM DONE WITH BANFIELD! I do not ever want to go back. I made a huge mistake, but a very important lesson!Donna Norris
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October 2023 by Karen Duong
Waited 2.5 hrs to pick me dog up for a vaccine! When I called to make an appointment for my dog’s vaccination, they told me it would take 15-30 mins. When I got there and they took my dog (who is very scared of the vet), they told me it’ll be a bit since the vet is doing a surgery. I thought, ok fine, I can wait a bit. An hour passed, no call. Two hours passed, no call. By 2.5 hours, I was fed up. I went to the front desk and asked what’s the status of my dog, she’s literally there for a damn shot, it shouldn’t have taken 2.5 hrs! I believe that was when they finally saw her. I asked the front desk why it took so long, her answer was “I don’t know, I’ve only been up in the front.” When my dog came out, I asked again “so what was my dog doing for the past 2.5 hrs?? She’s afraid of the vet and you guys made her wait by herself for that long?” Again, the girl said “I don’t know.” I would’ve asked to speak to someone but by that time, my dog was trying to run out. Why even make an appointment??
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September 2023 by B Simmons
I love to take my dog here. Lately, they have been short of staff. So the lady didn't take time to find me a dental appointment. She told me they don't have any dental appointments at this location. I was kinda mad. Because she should have said something when they other lady was talking to me about making the appointment. But the doctor took good care of my stink. His name is Pinto Beans. Banfield did DNA testing on him when I first got him. Chihuahua, miniature pincher and miniature poodle when some terrier.
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August 2023 by Jenny Sanchez
Terrible experience. I have been bringing my pets here for years and the current staffing is the worst. Canceling my services after the last experience. My cat has had upper respiratory infection for months and I paid $118 for a test and they never followed up with me.After my cat was prescribed Clavamox, the tech called me when I got home and said oh sorry I forgot to give you your Clavamox so I said I would come back later. I called in the morning to state I am a flight attendant and will be gone for a few days that I would pick it up later and they said no problem. I was never told I had a deadline to pick it up. I went in again to pick up the medication and was told that I refused it and would have to make another appointment. I've also called this place to make an appointment with no answer and just seems like a circus.
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July 2023 by Sara M
We have an unpleasant experience here every single time. Not sure if it’s Banfield or just this location but we will not be renewing our wellness plan.Our dog had her spay surgery yesterday and our experience left a lot to be desired.1. We were told that drop off was at 7AM. But by 7:15 everyone was still arriving and turning on computers. Don’t waste your customer’s time. Either schedule drop off at a later time, or have people show up on time.2. The doctor called and gave us a pick up window. There were absolutely no instructions provided.3.we were told that at pick up, our total would be $35. When we went to pick her up, our total had jumped to $75. They didn’t tell me for what and I would have paid had I not questioned the charges. They charged us for a more expensive collar. No call prior to that. They also charged us for trazodone even though we already have some prescribed for out other dog. yet again, no mention of this when the doctor called. If you quote a price that morning, you should honor that price or, you should call the customer and let them know. Not surprise them when they show up and charge them without explanation.4. When I was almost charged for the trazodone, I was told that if the stitches ripped open, I would be responsible for that out of pocket. Yes I’m completely aware of that and I never refused to give her trazodone. That comment was not only unprofessional but also unnecessary. I already have some at home prescribed for our other dog. It was so condescending and yet again, there were no after care instructions.Our dog gets anxious but she has been sleeping the entire time since she got home. She’s not going to rip her stitches and we are responsible dog parents. This unprofessional interaction completely turned me off from this place. I do not recommend.
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June 2023 by Michelle W.
POOR CUSTOMER SERVICE LATELY - I have been taking my pet to this location for 5 years and have never received such poor customer service as I have over the past several months. It is extremely difficult to contact this office, including during "open" hours, and I rarely get a call back when I leave a message. They are often not there on time either to greet clients who have morning appointments.A few months back, I was given a follow-up appointment for my pet following surgery. The appointment was at 8:00 AM, but the store in which the clinic is located opens at 9:00. Therefore, there is a bell to ring for the clinic or other staff to let you inside. When I took off work and arrived that morning, there were 7-10 people waiting outside in the cold with anxious pets, banging on the door and ringing the bell for about 15 minutes. When we finally got inside, we went back to the clinic desk that was still unmanned. We waited in line, staring at the empty desk, for another 10-15 minutes. Our appointments were at 8:00 and it was now getting close to 8:30. One gentleman who was dropping off oxygen for the clinic went into the back and when he emerged, he told all of us in line that the people in the back knew we were there and would be out shortly. Reminder - our appointments were scheduled by the clinic for 8:00 AM that day and they still weren't there to support until close to 8:30. I turned around and left the clinic.Lately, I have been trying to call the clinic to set up my pet's comprehensive exam, to get him an updated vaccine, and to get a refill on his meds. The clinic says it opens at 8:00, but every time I call the message says "the clinic is closed", including an hour later at 9:00 AM. Last week I left a message for the clinic (because the message said it was closed during supposedly open hours) and never got a call back. I called again today to get the same message. Meanwhile, my pet hasn't had his refill for over a week and still needs an exam and vaccinations. You also can't make an appointment online for weeks, so that is out of the question. I finally called another Banfield location and they worked to get me in the next day, and were accommodating and apologetic.I would beware of any dependence on this particular clinic/location for your pet's needs unless or until they really improve their customer service and accessibility. I already sent an email to
[email protected]… to let them know of my concerns since I saw that response on several other poor reviews. The location used to be pretty on target with service but over the past several months, they have really gone downhill and have mostly become unresponsive.
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June 2023 by Camilla Waldeck
Only the best experiences here. Both with the ER and general practice. Front desk is the right balance of business and personability. Vets know their stuff and want to know the full story of your dog--they don't take shortcuts. It's a real hospital with a lot of specialists so there's easy access to a lot of expertise and support.
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June 2023 by Mel
They’ve been canceled my dog appointment many times, how is possible I been waiting more than 2 months for my dog rabies and other vaccinations and they just called me saying the doctor is sick, doctor is leaving early. They already cancelled more than 4 times, that’s ridiculous. I pay my dog insurance on time for more than 5 years! What can of vet they hired, they are not responsible with their job. It was the last time that I booked with this office.
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May 2023 by sahil khanna
I got the wellness plan for my dog and it’s been 2 years. I have always paid it on time. I guess somewhere in the middle my credit card on file changed. They never emailed me, or called me saying I owed them money. I found out about it when I see a collections agency charge on my credit report. The collections agency had my email misspelled so couldn’t send me emails. Banfield has the correct email because they send me all the other information to my email, so someone clearly messed up internally. In fact Banfield called me few weeks ago to let me know my dog was due for a check-up. Couldn’t have mentioned, “hey we are about to send you to collection”. I just went through all my mail and have not received anything from either Banfield or their collections agency IC Systems. I asked them for what date/time they called me. Conveniently enough, they weren’t able to pull up those records.I am not saying I shouldn’t pay. The amount is very small. I would have given them my card number if they had called me. But people should not pay for a service where they will be sent for collection with zero effort made to resolve a simple issue first.
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April 2023 by Rachel Trippy
It's so hard to schedule an appointment. And I can't even do walk ins either. I never get my calls answered and no call backs when I leave voice mails. Its useless to have Banfield. What a waste of money. Of course you're stuck with a contract and if you break or terminate it, there's a fee. It's so annoying.
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March 2023 by David Austin
This is quite often the worst service I've ever received at any veterinary office. Even picking up my dog after I was called and told she was ready left me standing and waiting, completely unacknowledged, for 25 minutes. We only recently started coming back to this location which is, by far, the most convenient to us, and it was obviously a mistake. I understand staffing issues, what I don't understand is the complete lack of the common courtesy of acknowledging a customer when there isn't even a line of people ahead of them. It's time to reconsider why we continue to pay for such inconsiderate service and poor health care for a beloved member of our family.
