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July 2023 by William Quintana (WQ Roofing & Gutters)
Very judgemental Bank. The manager Priscilla is the worst sets the tone for employees ?
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June 2023 by Tim Peterson
The worst branch you can go to! On every occasion I use this branch i always leave with out being able to complete my transaction. I can go to any other branch and they have no problem doing what I ask. Do your self a favor and go to ANY other branch. THEY ARE WORTHLESS AT THIS BRANCH!!
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April 2022 by B Evans
This branch is one of the worst Banks in the Denver area. I must make a monthly deposit into an account held at Bank of the West. I have used this branch to make said deposit using both the drive through and by walking into the lobby. Either way this transactions takes significantly longer than any of the other BOTW branches nearby. I'm talking 5 minutes and more to do a simple deposit. At any other branch I've been to, this transaction is complete within a minute or less. Why?
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March 2022 by Robin Munro
I’ve been banking here for many many years. I have two business accounts and one personal. I am your list and get checks from different businesses and entities all the time. My checks range anywhere from 500 to $30-$40,000. I was depositing a check from a recent job when the bank manager Priscilla accused me of being fraudulent. She proceeded to ask you personal questions in regards to how I obtained the check. I’m considering closing all three of my accounts and finding another location. Sucks because this is so close to my home and was so convenient.
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February 2022 by Frankie HL Stiles
I have never left a bank confused, it seemed like two young chicks were high as a kite trying to work a printer but couldnt figure it out. After 20 minutes of waiting by the window with no answer, I was told the printer is probably broken and they cant fullfill printing a form. Asked about a time to come back or day when it may work and was met with a confused, “It just chooses when it works” ? Im not even upset, just feel like I went in and came out the twilight zone
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September 2021 by Jamila Nathaniel
Jennifer and Francisco at the Bear Valley location lack customer service skills. Jennifer is a clerk that is not willing to help. She only did the bare minimum (reluctantly). Francisco helped but he first wanted to flex his authority.
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October 2020 by Thanh Ho
Came into the bank to receive my bank card pin. The staff assumed I was trying to commit fraud because they did not see my name on file. The teller told them that I was not an authorized user even though my name was on the card. They took the card and expected me to leave. The staff was very rude. Manager Jeff was not willing to resolve my concerns and told his staff that he was to busy to meet with me. Did not catch the bankers name that sat me down at his cubical, seemed like his 3 years working at the branch gave him authority to keep my bank card and not return it because he saw it as fraudulent. No one was willing to listen to my concerns and decided to make assumption that I was requesting them to go against their bank compliance policy without consulting with a higher up. I had to order a new bank card from another location because the Bear Valley Branch deactivated my company card on the spot. I would never bring my business to this bank.
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June 2020 by L WELLS
This bank is in a very convenient location for me; I've been a customer forever, and I have nothing but good words for the entire staff at this bank.
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May 2020 by Dana Lange
Their drive through is the slowest I’ve ever seen! They need to have 4 people working it if they are closing the lobby because of COVID.
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April 2020 by Joe Bennett
Poor management, poor customer experience. This place absolutely lies and steals from the citizens of Colorado. They are crooked. Real quick to take your $ fraudulently, and very slow to correct their mistakes. Look at the reviews, people hate this place.
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January 2020 by Jessica Reyes
Not a single person wants to work at this location. Customer service is non-existant!
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November 2019 by Jonathan Hughes
Don't expect any level of customer service from the teller line. Zero attempt at conversation made. This is a very poorly managed branch. Period. if they refuse to accommodate a small change order for a business account holder because they don't have cash. Something is VERY wrong here. take your business elsewhere as you'll end up going to a different bank to get your business done anyway.
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September 2019 by Chell BLind
The ladies in the lobby are lovely, friendly, and helpful. The manager, Jeff, is really responsive to customers. The 4 stars is for the company itself, which caused us tremendous frustration. Jeff and the tellers were wonderful during a bad situation between us and the bank.
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August 2019 by Gina Gerboth
They always know my name and do everything they can to make sure I'm happy and satisfied.
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May 2019 by Margaret Rosenau
Poor customer service.
