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September 2023 by S. S.
Amanda who works there is amazing. She definitely knows her customer service skills. Highly recommend coming in and seeing her. She goes above and beyond.
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August 2023 by Tyler G.
Walked in and asked for a roll of quarters, said that they can only do that for customers. I go to different banks all the time to exchange money for quarters and never have been refused by any other bank. Won't recommend.
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June 2023 by Michael Watts
This bank is so rude and when you call online service to get a new card printed they tell you that this location prints cards. Well I walked in and the energy in the room was not there. I was not greeting like a welcomed banker and still was able to get a new card from this bank until the following Tuesday. Do not bank here.
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July 2022 by Ken A.
PNC bank has got to be the worst bank ever. After they bought BBVA, I would get numerous charges for services which BBVA offered as a courtesy. In addition they changed the nature of my accounts, so that they were subject to more service fees. No one at the local level has authority to reverse service charges, and the management back east typically denies all requests. I have since moved all my accounts and investments over to US bank, which is much more customer friendly. Avoid this ripoff bank. I would rate it 0 stars if I could.
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May 2022 by Aarika Silva Ortiz
I miss BBVA this is the worst bank. Can't break bills or buy qtrs unless a managers available
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April 2022 by Gabby Lopez
Terrible customer service, they obviously hate their jobs if they don’t want to do a withdrawal. This PNC is so slow! I do not like this location,usually the service is very good but this location sucks. The worker that was behind the desk looked like he didn’t want to be there. Poor attitude and the worst customer service. As a bank teller YOU are supposed to be respectful and courteous. Nowadays people are lazy. DONT COME HERE !
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October 2021 by Cristian Cabrera
This is the best BBVA myself and my family have ever been to. All staff are personable, respectful and knowledgeable. Their customer service is phenomenal and fast. I've never had an issue with the staff itself. And any issues I had with my account the staff is 100% willing and able to assist me in fixing the issue. I recommend 8th & Broadway to everyone because I live and work in Aurora but always go out of my way to this location because they are simply the best!
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August 2021 by Gerald Debanka
Customer service here is terrible. So slow
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July 2021 by Shane R
Every time I stop here, they miss calculate the deposit amount and I have to catch it and point it out to them. It takes FOREVER!! Why does the customer have to run their business for them?
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March 2021 by Bradford Taylor
I can't even begin to say enough about the amazing customer service we have been receiving for the past several years at the Denver BBVA branch on Broadway. Amanda and her co-workers have guided us through a number of personal and business banking issues with patience and professionalism. Without a doubt, Amanda is going above and beyond what is expected by both her clientele and surely what is expected by BBVA.
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March 2021 by Cristian C
This is the best BBVA myself and my family have ever been to. All staff are personable, respectful and knowledgeable. Their customer service is phenomenal and fast. I've never had an issue with the staff itself. And any issues I had with my account the staff is 100% willing and able to assist me in fixing the issue. I recommend 8th & Broadway to everyone because I live and work in Aurora but always go out of my way to this location because they are simply the best!
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March 2021 by Amanda Humphrey
Oh my! Just oh my! This branch is the Bee’s Knees to the top! I love these people so much! I go to my Dallas location and they do not compare to 8th and Broadway. If you want the best banking experience go to this location. Much love to y’all!
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March 2021 by Suzanne Landavazo
The staff is very friendly and welcoming, was in and out in no time. Couldn't have had a better experience!
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February 2021 by M.D
Best customer service experience every time I go to BBVA.
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November 2020 by Shane Robson
So slooooooow! Bbva wins the award for slowest.