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March 2024 by Locke
Paid $55 for them to look at it for 15 min and tell me it has to go to a dealership. Never coming back here again.
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February 2024 by Jerrod Lisle
Solid repairs
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February 2024 by b c
Bought my tires here and have also had a few tire repairs. I've always had great service, quick turnaround times, and fair pricing. Ken runs a great shop.
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February 2024 by Azucena Garzon
BIG O TIRES E COLFAX BRANCH RENDERS EXCEPTIONAL SERVICE TO THEIR CUSTOMERS. KEEP UP THE GOOD WORK!
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February 2024 by gwen ippen
Great customer service! Skilled technicians. Professional and they go the extra mile.
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February 2024 by Colby Ransom
Do not go to this shop. I had a new set of tires put on at their shop on the 12th of January and they stripped out all my lug nuts. None of the lugs were torqued correctly, 12 out of 24 lugs were not tight at all, 4 lugs I could take off with my hands. I call and never head back from the shop. Im lucky I checked or this would have been much worse. Do not go to the Big O at 5405 E Colfax. While I was there I heard the owner talking to another customer about pending litigation so seems like they have messed up with other people vehicles too.I did call the shop and they pulled up all my information and said someone would call me. I never heard back from this shop so the owner posting to say he would make it right is not true. They arent doing a thing about it.
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February 2024 by Zam
Always have a second opinion after going to this shop you can see the difference between 16$ to 160$. If you don't know about your car much, for sure they gonna give you a huge bill. And if they tell you its a free inspection for your car, and after it's done, if you want to come back then the old manager in the store will scold you for having free inspection done. Always make sure to have second opinion with other mechanics too. They loot your money if you don't know about your car.
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February 2024 by TrademarkPlays Gaming
Dropping a quick kudos for Andrew K. I’m aways tentative when having to go to auto/tire shops cause you never know what surprise “mandatory” repairs they’re going to try and sell you on, but I never felt like that during my visit. Andrew was very informative about my car’s situation without making it feel like he was pushing me to buy anything. He informed me all the processes that they were going to take to make sure my car was at least safe to drive so I wasn’t blindsided by any impromptu fees. I told him that I just came back from vacation so I didn’t have much to work with in terms of funds after he filled me in on all my dashboard service lights, and he understood without being judgmental or trying to convince me that they had to be completed right then and there. Even though it took a bit longer to service my car than initially estimated, I was still pleased with the service overall because Andrew took the time to let me know where I was at in line and what was going on. Really appreciated him and told him that I will definitely be coming back to their location to take care of all my service lights as soon as I have some disposable income.
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February 2024 by John Lang
These guys up front are always so friendly. They try to help anyway they can and do good work at a good price! Def should try this place out.
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January 2024 by Alexia Shields
Beware, They take advantage of women who don’t know much about cars. They added on an extra service without asking me first. The gentleman took care of the issue for me but not until I made a stink about it. Don’t add on anything without asking as you don’t know everyone’s financial situation.
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January 2024 by Noah Orlowski
Charged $918 to change the starter on my 2009 Hyundai (about twice the cars value at this point), pretty sure that bill is going to haunt me forever considering I could do it myself in a few hours for substantially less. Not sure why it was that much, they charged a lot less to completely redo my brakes a while back. Folks here aren't overtly grumpy most the time, though, and their work is fine as far as I can tell. I would just stick to oil and tire changes here.
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January 2024 by Jessica George
Really nice experience!
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December 2023 by Kari Marvin
The kind gentlemen in this store really saved us. We showed up right when they opened with a car packed to the brim, ready for a 24 hour car journey east. We discovered the tires needed air, but could not get the valves off. The valves needed to be replaced. I asked if we should just replace the tires and Anthony advised the tires still had some good mileage, just replace the valves. Honest and really stepped up when we needed help. Thank you!
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December 2023 by melissa weinroth
Brought in my car due to a screw in the tire. Called in and spoke with Kyle, he let me know they’d be able to help me right away. Kyle was kind, helpful in my decision making, and very informative. Unfortunately the tire needed to be replaced but I will be back for all my future tire needs.
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December 2023 by Sarah Davison-Tracy - Seeds of Exchange
My goodness!! The customer service was - once again - AHmazing at Big O Tires / Colfax!! While on my way to an appointment, I realized I had a hole in one of my tires, and big O tires was able to get me in on a walk in basis, and provided me with a cozy camper chair out in front of their store, while I sat in the sun, for just 20 minutes, while they fixed my tire. The kindness, informative customer service, and rapid response of Kyle and Tyler was quite extraordinary! Highly recommend!!