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September 2023 by K Smith
If I could give this store zero stars I would.Boost's 1-800 number told me I would have to physically go into a store to complete the activation of my new phone and port my existing number to this carrier. (what?)I called this store on 8/30/23 because it's the store closest to me to get help with this process. The Hispanic guy that answered the phone told me there would be a $25 charge to activate my new phone - normally $35 (what???) and I would have to purchase a SIM kit and service for the number I wanted to port in.I explained that the 1-800 number had instructed me to purchase a SIM kit and the kit I bought said it came with a month's coverage, I just needed help with the port and activating the new phone.The dude literally says to me, "Well, it sounds like you've got it all figured out and you don't need us" and hung up the phone on me. When I called back, no one answered the phone and it just goes to some voicemail that sounds like a personal voicemail and not a business.Completely RUDE - who hangs up on someone that calls asking for help? Isn't that WHY you're in business in the first place- to provide customer service????Frankly, given the level of customer service I've received from all the foreigners that answer the phones when I call the 1-800 number as well as this dude that runs a local store, I'll be taking my business to another carrier. What a joke.It's really obvious that using a "cheap" carrier you get EXACTLY what you pay for and their customer service is just as ghetto and trashy as their service. Not to mention, being told I would have to pay an "activation fee" for a phone I already purchased for service I already have just sounds like they're trying to rip customers off.Avoid this place and use a different carrier.
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July 2023 by Mini Smith
Great ? store the staff were friendly knowledgeable plenty of items to look through as well as great deals available all over also the staff is both fluent in English and Spanish which is always great
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April 2023 by Jim
Very helpful and friendly
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June 2021 by Chuck Meister
Excellent service, Wonderful Attitude, Sold ! =)
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December 2020 by Anthony Delgado
Just try to control people
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October 2020 by Ronald Hickman
Had an amazing experience here i switched phones and got out of therein less than 30 minutes, Sergio was friendly and had great customer service, i highly recommend this store!
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October 2020 by Jonny Shipp
I received extraordinary customer service from Sergio Marquez at this office. He answered all my questions without haste and also got me the best deal needed to replace my phone I lost.
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July 2020 by Ambar Roxana Villegas Calderon
Convinced to switch to boost here was on a time crisis because a dental appointment he helped us switch three phones in less than 40 minutes was way considerate happy I switched over if we got deal with people like Sergio
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August 2019 by Bettena Gonerway
Great service
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August 2019 by Gil T.
The manager said I was rude. She didn't listen to what I was saying. she kept saying you owe Sprint $22 I went to the Sprint store they checked everything. No $ owed. Customer service?
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November 2018 by Jon Hartwig
Not very friendly
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November 2018 by honey k.
Went in to see what was up wi my sons phone. The guy was really nice & v helpful. Thanku so much.
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January 2018 by Sinahy Ruiz
Quickest place to pay your bill.
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October 2017 by Shawna Nelson
Hate paying my phone bill here they are never on time!!
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September 2017 by Jason Trujillo
Kind of slow even if no one is in the store. Seen an employee pocket a payment from someone. Then when that customer went back to complain the clerk she needed a receipt for proof of payment. Poor lady.
