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October 2023 by Seth Newby
Do not rent from this place, truck leaked in the rain and damaged our belongings. Terrible customer service as well
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October 2023 by Raymond Surface
Avoid line the plague. Total fraud. Zero real trucks.
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August 2023 by Brett Evans
poor inventory, poor communication, could not rent from them they were difficult to work with, called 3 times, failed with each person to locate truck to rent
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June 2023 by Jason Scalcucci
Was moved to this location last minute. Desk is hidden inside a Mexican restaurant inside a Radisson. Line out the door. Desk clerk working super hard but Corp has deck stacked against them here.
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June 2023 by Brandon Eggleston
Ultra slow, rude, and disorganized. Pick another location.
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April 2023 by Anna O'Leary
Would leave 0 stars if I could. Customer service was horrendous. There was one lady working there, I’m sure everyone knows who I’m talking about. Threatened to cancel my reservation multiple times throughout the conversation after I had waiting an hour and a half still with no truck. And then tried to send me off in a truck that had the catalytic converter stolen off of it. When I told her I would not be driving that she proceeded to go back inside and tell me how I won’t get my money back. They put a $225 hold on my card for ONE DAY OF RENTALS even though they didn’t even have a truck for me. By the end of the horrible experience, 2 hours after I was supposed to have a truck, I ended up calling uhaul who got me a truck within 15 minutes. The woman at the Budget desk had already canceled my appointment and moved on before even knowing I had a truck secured. By far the WORST experience I’ve ever had and I’ll never pick budget over uhaul again. Do not go here if you want a working truck. Or any kind of truck in general.
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April 2023 by Justin Brewer
Manager/owner lies about if he has trucks or not or if they are available an tried to charge me extra for gas said I didn’t return it full but I have pictures of soon as I got the truck an what the gas was at then denied me a truck next time I went to get reservation because I wouldn’t pay for extra cost even after I showed pictures rude and yelled not good place for business.
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September 2022 by Randy Chappell
I wish I could give this business zero stars. I rented a truck from here and I received a call to tell me that the truck would not be available by the time I had reserved (I had movers coming). When I got there (early), he wasn't even in the office and instructed me to have a seat as he had another customer to help. When he finally was available, I was told that 1) they didn't clean trucks (it had just been returned so I asked), 2) the furniture pads I had reserved were unavailable and 3) when I did leave, he failed to put the furniture dolly in my truck. He is only interested in making money and doesn't seem to care about customer service. I rented the truck from Budget's website and didn't check the location's reviews but I won't make that mistake again. Rent from someone who actually cares about their customers!
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July 2022 by Indre Vaitkeviciute
My husband and I moved across to country to CO, we were towing our car behind the budget truck, during the trip one of the tires blew on the trailer so we stopped here to drop it off as it was unsafe to continue driving. When we arrived, there was 1 person working there, I believe he was the owner. He refused to let us drop the trailer, saying it wasn't his problem and that we need to take the trailer with us or it's our responsibility if the trailer is stolen. He was completely irate with us, extremely rude and told us to drive off with broken equipment putting us in danger and obviously does not care about customer service. It was one of the worst experiences of my life. Do not come to this location. 0 stars. They do not care about your safety or trying to help.
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July 2022 by Franco Magurn
Vehicle was filthy, staff were rude, did not charge the originally quoted amount.
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June 2022 by Alex Manenkoff
DO NOT RENT HERE!!!! They don't maintain their vehicles at all. While driving smoke suddenly starting billowing in the cabin, had the engine turn off while driving which also caused a loss of steering while I was in the middle of a turn, heat gauge goes all the way up, a mile or so later I lost complete ability to brake and was luckily going uphill. I call their support and they tell me to try to drive it a hotel....WITHOUT BRAKES. Was stranded on a pitch black road at 4am in the middle of Indiana on a cross country trip and they told me I can wait 3 hours for a tow truck. Said no I'll walk to a hotel since I have my dog with me and it isn't safe, they said they'll consider that me abandoning the truck and will charge me for it. I finally ended up having to call the police and have them pick me up.
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June 2022 by Aaron Best
Disgusting vehicle. I had to clean it myself and they gave us a vehicle with a flat tire. Been emailing with support and they just keep giving me automated responses. Offered me a $50 voucher for my next purchase. I paid over $2k for their services. They don’t care about you or how they represent themselves. Not this specific location but Budget in general.
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May 2022 by Kaylee Rosenberger
This place is very slow and disorganized. Reserved a truck weeks before our moving date only to show up first thing in the morning and them to say that they don’t have any trucks. They didn’t even think to call us to tell us beforehand. We drove away to find a new truck and they call us back to say they actually do have our truck. They didn’t even check the parking lot before turning us away! Also it took over an hour to return the truck, I have no idea why it would take so long other than poor organization. I do not recommend this place at all. Not worth it to have to deal with this stressful waste of time during moving. Just get a Pod, more expensive but worth it not to have to deal with this
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April 2022 by Lesley Madden
I would not even give this place one star. Absolutely horrible. Dirty truck, not full of gas and what should have been an easy process was 3 hours of waiting for the lady to be absolutely rude. Would never recommend.
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March 2022 by Drea Chea
Anastasia helped me out big time this morning she’s seriously the best budget employee I’ve dealt with in multiple states!!!
