-
January 2026 by Arpa Shirvanyan
Austin and the front desk employee are hands down the most helpful individuals. They were very quick, professional, and kind to me throughout the entire process. Thanks so much and always remain the awesome you! The world needs more of you!
-
December 2025 by Jamey Fader
This was my second time working with Caliber and as per my first experience, the process was professional, efficient and met with the utmost care. Austin was the manager I worked with and he was courteous, thorough and fully communicated with me every step of the way.
-
December 2025 by Russ Hensel
Dealt with Caliber on a couple of times now and both times everything was exceptional.
-
December 2025 by Jeffery Fernengel
Solid customer service
Communication was a piece of cake!
-
December 2025 by Ryan Fox
Amazing customer service, very prompt, professional and polite. Excellent work, was done in a very timely manner all while being updated during every step!
-
November 2025 by Nancy Hodges
estimate to completiom was easy and professional and completed work on time
-
October 2025 by Matt Thewalt
DO NOT TAKE YOUR CAR HERE IF YOU CARE ABOUT QUALITY WORK OR AVOIDING ADDITIONAL DAMAGE.
I don’t even know where to begin with how dissatisfied I am with my experience at Caliber Collision. The quality of work and communication throughout the entire process were extremely disappointing.
My car was hit by a scooter, and I brought it in to have the driver-side rear door replaced. After paying my deductible, I was told the repair would take about 2–3 weeks. When I picked up the car, I immediately noticed that the bottom few inches of the new door had been painted with a rough texture. When I asked about it, they claimed all 4Runner and Tacoma doors had this coating to protect from rock chips. I pointed out that none of the other doors on my car had it, and they admitted it was a mistake.
I had to bring my car home and then return it the following week for them to fix the issue. After three days, they said it was ready again. This time, I noticed dust particles painted into the clear coat, visible color bleed from the previous paint, and several other small blemishes. On top of that, each time I picked up my car, there were new scratches on areas that hadn’t been touched. I know exactly what scratches were on my 4Runner before dropping it off, and there were at least five new ones. Again, they admitted fault, and I had to drop the car off yet again.
For the third time, I returned my car for repainting. This repair took six business days, and once again, there were new scratches—this time on the rear bumper. At this point, I didn’t have the energy to argue further and took my car home.
Overall, I am incredibly dissatisfied with my entire experience at Caliber Collision. The repeated mistakes, poor workmanship, and additional damage to my car are unacceptable. I would strongly recommend taking your vehicle elsewhere if you value quality and care.
-
October 2025 by Janet Beaver
Good communication, fast service, no complaints.
-
October 2025 by Susie Snodgrass
Very customer service oriented and kept updated all the way during the experience. AND our car was ready ahead of schedule!
-
August 2025 by elisa a
Terrible experience and my car was returned to me with new suspension damage that wasn’t even related to the rear end collision I was in the shop for. Poor communication and customer service. I’m still figuring the insurance for them to send my car to a knowledgeable shop for repair. If you don’t drive a basic Honda or Ford, I would highly recommend doing your research and finding a shop that works on cars that are not basic.
-
July 2025 by Sanam Mehrnia
I had a fantastic experience with Caliber Collision. From start to finish, the entire process was smooth and stress-free. Brad, the estimator, was incredibly helpful—professional, knowledgeable, and genuinely kind. He took the time to walk me through the insurance process, kept me updated along the way, and made sure everything was handled efficiently.
You can tell they take pride in what they do. I really appreciated how clear and communicative they were throughout. I wouldn’t hesitate to come back here or recommend them to anyone needing auto body work. Huge thanks to Brad and the entire team!
-
July 2025 by George Grimes
great service! i was well informed and the car was fixed ontime and nicely cleaned!! great people!!
-
June 2025 by Christine Thornton
Great service from scheduling to updates to the actual repair work.
-
June 2025 by Abdel Winxo
I recommande this body shop for everyone .peaple so friendly and helpful.thank you for your customer service you are awesome.
-
May 2025 by Yasmine Ford
They were timely and did a great job with the repair of the damage on the car. They even worked with a new insurance company and did a great job keeping me informed of the progress with the company and lack there of which allowed me to be involved and partner in getting the repair completed.
