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February 2024 by Shaun Goulet
Don’t use. They give you very few delivery window options within a reasonable timeframe. All the delivery windows are 3+ hours long meaning you have to clear your whole schedule and guarantee you will be at home that whole time or it may be another 2+ days until you can get your meds (and thats if any of those windows work for you). I was supposed to have meds delivered tonight and the delivery driver just left and cancelled my order because he couldn’t be bothered to wait for me to get to the door of my apartment building. Now I don’t know when I’ll be able to get my meds next. You also have no way to edit your delivery address or time once you select one unless you contact customer service. It may sound like have your meds delivered to you would be convenient, but it makes things 10x more difficult, stressful and inconvenient. You are much much better off having your meds delivered in the mail or just picked up at a normal pharmacy.Edit: just spent over 30 minutes waiting on hold for someone to help and no one answered, so downgrading to 1 star
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February 2024 by Ashlynn McCarthy
Capsule pharmacy is such a wonderful convenience. Fast delivery you can schedule through their app. Wonderful customer service you can access via text message. It really does make a HUGE difference when you're sick, need meds, but have no voice, or lack the energy to deal with a pharmacy line, the wait, and being out in public sick. I'd give them 10 stars if I could!
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January 2024 by jason norman
Capsule has been awesome. There are some (very reasonable) limitations, but they work tirelessly to make you happy.Tuesday I got a delivery in a blizzard at -2 degrees. I felt bad for the driver but he was super cheerful and just a real joy to deal with.
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January 2024 by Colleen Yerkes
Excellent customer service.
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January 2024 by Jared&Jen “J & J” Phillips
I absolutely love these guys. I'm on quite a few medications so you would think there would be a lot of room to screw up especially with a delivery service, but these guys don't. Not once. They have helped me many times with any and all questions. They are quick to respond too. They always have my meds too.
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January 2024 by Stacey Weeda
Best pharmacy to get delivery from. It’s like having my own personal assistant
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December 2023 by Kevin Thomas
Don’t waste your time if you’re looking for reliable, predictable, delivery. This was my first attempt at using their service.1) same delivery was not an option. 2) tried the next day but my order was cancelled in the middle of my delivery window. Looked for a new time and only option was 2 days out. 3) I complained so they said they could do next day. Unfortunately they just canceled on me again 1hr into my delivery window.You have to be present for the delivery so my weekend was spent stuck at home with nothing to show for it. Obviously I don’t recommend this service and won’t be using them again.
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December 2023 by David MJ Schwartz
We have experienced past delays in delivering but otherwise have been most helpful, friendly, knowledgeable, and kind.
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November 2023 by Gee Bee
There have been some challenges, but that's the past. Today, I got Lewis in Buffalo....BBBBRRR... Lewis, was so helpful, so patient, kind and even got my jokes (they're old). He helped me clear up and eliminate most of what will never be filled, and able to get my patches that had been the Bain of capsule and my 'relationship'. Thanks to Lewis' Awesome Customer Service, his character, we (capsule and me) will 'stay together' to live another day. Lewis should be cloned about 500 times so every company can have one of him. That would help the world..... no pressure. Thank you again Lewis. May God Bless you always in all ways!!!. Amen!
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November 2023 by Michelle
These guys are fantastic! They are on top of things, and in active contact with you through text updates! Best ever!
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October 2023 by M. S.
If you care about getting your medication on time, DO NOT use Capsule as your pharmacy. They constantly cancel delivery orders, attempt to deliver outside of the four-hour window, and do nothing to get your prescriptions to you when THEY mess up!
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October 2023 by Laura Kearney
I waited to write my review to see if I ever had a bad experience. The verdict is no. As long as you follow the insanely easy instructions it is the best thing you will ever have in your life. It is so easy and SO nice to have someone hand deliver your meds right to your door. I’m unsure of how anyone could have a less than 5 star experience. Though I know it happens but in the 10 deliveries I have had all have been great!
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October 2023 by Aubreyanna Salazar
I used to love this service however I don't now. I struggle with BPD bipolar PTSD major depression and generalized anxiety I spoke with someone on the phone because I had selected the wrong delivery date so I called they told me they edited the date and it would be here yesterday however my medicine never showed up... I struggle deeply with suicidal ideation and mania if I'm not on my meds I can kill myself or hurt people around me this is not the only time this has happened and I honestly will never go back to capsule after this do not use this service they do not care about you
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September 2023 by Danielle Parmenter
Do not use this company. I signed up for them for a Teledoc prescription and it said I could get free same day delivery. Then once capsule had my prescription in their possession I could only select next day delivery. At this point it is too late to choose another pharmacy (since rx had already been sent) and I’m stuck. So I wait at home for 3 hours the next day for my delivery window. No call/no show and my prescription never arrives. Try calling to talk to a real human and keep getting hung up on. Chat feature on app is unhelpful. This company has zero integrity.
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August 2023 by Billy Dean
I loved this place when I first used it, but now it’s gotten horrible!!They constantly miss their FOUR-HOUR DELIVERY WINDOW. I waited all day for my medication just to be told, at the end of the day, that they had staffing issues and were sorry they didn’t let me know sooner. That’s ridiculous!!They have no sense of urgency and could care less that people need their medication on time. They’re constantly apologizing but do nothing to compensate for it, nor does the service ever improve.A person is better off waiting in line at Walgreens.
