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February 2024 by Tana Knopf
Caramel❣️❣️?
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December 2023 by Darius Duncan
Carmel has got to be one of the best Agents there is! Always helping out in a timely manner and such a genuine soul. Thank you for all that you do!
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December 2023 by Chandra Knopf
Caramel has been great! I used to go to the person closest to me, then my mom told me about Caramel. I’ve been with her since then. It’s been at least 8 years. I can call about a new policy and she explains all options. I’d recommend her to all my friends.
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December 2023 by J Lvt
I have been with Caramel’s State Farm for 20 years and they have been amazing.The follow through and customer service is the best and after a tornado in Colorado which was a first for us. They were helpful and explained everything to us step by step. I would recommend this insurance team to everyone I know customer service you do not see anywhere else and that goes a long way these days. And they’re affordable in a very busy insurance landscape!!
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November 2023 by Tony Weathersby
Caramel Russell has been my insurance agent for almost 7 years. A friend recommended her and I am so thankful he did. My previous company slapped me with a 20% rate increase so I took my friend's recommendation. Caramel has been an excellent agent! She is thorough, kind, professional yet friendly. She has many years of experience and has kept me from making poor auto coverage decisions on several occasions. She also found that I was underinsured on my home coverage with the previous company and made the necessary adjustments. Even when I've experienced problems with the State Farm claims department, Caramel has been a steadfast advocate for me and instrumental in solving all issues to my satisfaction. If a solid and long term relationship is important to you, look no further and choose Caramel Russell as your agent!
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November 2023 by Mary Clarke Worthington
Caramel has been one of the most responsible, efficient, and professional agents that I have ever worked with. She is truly on your side and I'm so glad I decided to work with her and would not hesitate to recommend her services
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January 2022 by karen jefferson
Caramel is a longtime friend who earned my trust. She has helped my kids become adults and has our best interests at heart. Thanks, Team Caramel!
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August 2021 by Linda Schlotthauer
Call for a week straight at different times and never did get an answer
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July 2021 by Dani Baresel-Pavlik
We have been clients of Caramel for almost 10 years and truly appreciate her responsiveness, professionalism and caring nature. She recommends the best insurance for our needs and within our budgets. Recently she helped us get our windshield repaired within 24 hours whereas previously I had faced apathy and shops that wanted to charge me ridiculous amounts of money. Caramel is a true gem!
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March 2020 by Vickie Corder
Carmel has been my agent for the last 20 years and is the best in the insurance business! She goes above and beyond to make sure I’m very well taken care of. I can’t recommend her enough.
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March 2020 by Kylie Hall
Carmel is the best! Go to her for all your insurance needs!
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March 2020 by Nathan Vaughn
If every insurance agent was as incompetent and dishonest as Caramel, we would all be homeless and carless. Her customer service was appalling to say the least. I recommend literally any other agent or failing that your cashier at burger king probably knows more about insurance than Caramel does and will treat you better.
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March 2020 by Ryan Mulligan
Caramel is a wonderful agent!
