CarMax is a trusted destination for used car shoppers, offering a wide selection of vehicles in Federal Heights, CO. Customers praise the company's no-haggle pricing, generous trade-in appraisals, and exceptional customer service. Many reviewers highlight the ease of the buying and selling process at CarMax. They appreciate the transparency, responsiveness, and attention to detail from the staff, who work tirelessly to resolve any issues that may arise. One customer had trouble getting a clear title for a purchased vehicle, but CarMax traded them for a better version and provided a $2,000 reimbursement. Customers also commend CarMax's willingness to address any concerns or maintenance needs. When a customer returned a vehicle within the 10-day guarantee, the staff was understanding and helped them find a safer car. CarMax even paid for a mechanic's inspection and covered the cost of minor repairs. Overall, CarMax's commitment to providing a hassle-free, personalized car-buying and -selling experience has earned them high praise from satisfied customers. The company's 5-star reviews and enthusiastic recommendations make it a top choice for those in the market for a used vehicle.
I would’ve probably had a lower review but Carlos in service did an amazing job of taking care of all our issues and making sure I was 100% happy. Recommend.
February 2025
Took my 24 colorado to them for an appraisal and they offered me a great deal ( more than 2 k from other buyers) process was simple, transparent and super easy, 30 minutes later I got my check, they even offered to pay my ride so I didn’t have to spend that money myself, great company and great people to deal with
February 2025
It is rare to find customer service which exceeds expectations but CarMax did just that! From sales, to front office, to phone calls, to mechanics, everyone went above and beyond. Thank you CarMax for not only getting us a great car but giving us a great experience!
