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February 2024 by Dan Brit
This bank is the worst in Colorado. The aTMs never work and the people inside are rude. How can you have a bank where you atms have not worked for months now
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February 2024 by Angel K.
Lady told me she faxed what I needed to the correct team.Come to find out, she did not. The blonde woman manager consistently is rude and unhelpful especially since she was the one who "faxed it." If the manager can't do her job correctly, how well do you think the employees can?
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November 2023 by Chae Gonzales
Terrible bank, took a MONTH just to get my bank card because their delivery system can’t find a common address that everyone else can find and that they themselves have found in previous years. TERRIBLE
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September 2023 by Robert Greenlee
Unfortunately this branch NEVER answers their phone. I tried dozens of times during different times of the day and nobody ever answers. I tried another branch at the same time finally and they picked up right away.When going in the branch the tellers are usually pretty responsive but the others in the bank tend to ignore you even if you are obviously looking for somebody to talk to you.
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August 2023 by Paul Ingram
Yer in and out usually unless some you get behind someone that thinks the teller wants to know every detail of your life or some cockamame story.
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August 2023 by Tyler Dill
Melissa Guzman did not greet me nor care to give me assistance. I’m writing this because when I walked in she was huddled up at a desk with other workers passing a phone around. I needed assistance on a check they couldn’t cash and she wouldn’t bother getting out of her chair to help. This is also the first chase bank I’ve had an issue with depositing a check. Seems training is not important here. Sorry, Melissa! Hate to do this
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August 2023 by T
Consistently terrible.Vestibule never has a working ATM. Store is filfthy.
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February 2023 by T Smith
Jeremiah (I hope I got the name right from memory) was awesome today and deserves a special shout out for being so helpful and friendly. I was able to get a new checking account set up to replace my existing joint account in no time at all. It was such a no hassle experience and he explained everything to me that I might need to know. As I was entering the bank the gentleman in front of me mentioned how helpful he was too, so I know I'm not the only one getting great service from Jeremiah! You're much appreciated - thank you again!!
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September 2022 by Monica L
Itzel m. Had great customer service and she resolved my problem in a great timely manner. Thank you!
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August 2022 by Average Joe
Never. Use. Chase. Went into this branch because my debit card wasn’t working. Found out my account was closed. Chase never offered a reason. They gave no warning. That same day I went they shut it down. When the staff found this out, they began to treat me like I was wearing a bomb. The manager shut down and treated me like a criminal, but didn’t have the balls to give me an answer. Instead of understanding why the customer was confused and upset, I got the chase contract talk. Screw Chase, but the people at this branch in particular have no customer service skills
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April 2022 by Wyatt Martin
They are great here. There was a problem with my check issued by my lawyer and my account had to be restricted. The ladies at this location were awesome in getting this situation resolved. Thanks Melissa, Itzel, and especially Areli the branch manager. I'm truly happy with Chase Bank
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April 2022 by Denny Freestone
This bank branch will make countless mistakes, some of which may have ripple effects throughout the rest of your life...think bounced rent/mortgage checks due to tellers at this branch not counting money right - you have ONE job, people!! Or how about the time they changed my address to an old PO box in Iowa? Customers be warned!
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March 2022 by L.B. A
Walked in today to open a very large account after selling my house. Five employees inside standing around talking to each other doing nothing. One lady came up to us after waiting around for a few minutes and told us there was no banker to help us or answer any questions…. A bank with no banker…. Major red flag. Glad we learned now and we won’t be opening up an account. Especially at a bank with no banker.
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November 2021 by Dave Mitchell
I've banked with Chase for years, this branch is absolutely terrible. Worst customer service I've received from any of the branches I've been to.
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July 2021 by Cartier Da Don
This bank is horrible, they locked my account, told me to verify my address I did that, and then boom next day my account is closed with all my money it and was told I will be getting sent a check through the mail.
