-
April 2023 by Ghaith A.
I'm citi bank customer for over two years. My debit account is with them. I went this morning ( 04/26/23) to deposit my check at 09:45 am. And one of the teller was really bad. She made me feel offended the whole day. I gave her my check to deposit it in my accounts and then when i got my card out of my wallet I found $200 cash in my wallet so I wanted to deposit that also. I gave her the money and she kinda yelled at me sayin " you should give me everything since the beginning ". This offended me because I felt she was disrespectful for me as a customer and I felt bad i didn't give her a hard time. I wish the bank works on customer service skills for such an employee.
-
April 2023 by Matt S.
Niya & Snezhana are Amazing! If you're looking for a great bank with awesome service come here.
-
December 2021 by Douglas
CITI bank recognizes this atm as one of theirs
-
March 2020 by Sophia S.
I would like to begin by saying if I could give zero stars, I would. My family was victim of a forgery case in which a hacker took a sum of thousands from various accounts and withdrew it in cash from a teller in another state across the country. Upon calling to try and resolve this issue, we were gravely inconvenienced by the horrendous service. First, we were transferred to multiple different customer service representatives, all of which had a lack of proficiency in English. This greatly hindered the progress of solving our problem and became increasingly frustrating, as we continued to be transferred to different representatives, all of which were inefficient. It took hours, actually over half a day, for these representatives to come to the conclusion that the case was forgery. During the process of explaining what had happened multiple times, we requested that we give a few phone numbers to the representative so that if our call was disconnected, we would not be sent back to hold and forced to start from the beginning again. Some of the representatives refused to take the numbers in the instance that we were disconnected, which is not normal, and frankly a demonstration of terrible service and indifference to the needs of their customers. What made this experience exponentially worse, was that it was clearly evident that these charges were a case of either fraud or forgery. We are located in San Diego, and these illegal transactions were made in New York. We were first questioned in an accusatory manner as to whether it was possible that we made these transactions. With the current health concerns regarding COVID-19, it would obviously be unlikely that we had been in New York, and furthermore, we explained that the member of my family whose account information was been stolen, had just undergone major surgery, leaving no possibility for it having been our doing. The manner in which these representatives responded to this information was not at all sympathetic to the circumstances and inconvenience we had endured, rather a clear accusation that was extremely insensitive to the situation. Even when we had gone into the branch to further solve this issue that same day, the staff were, again, very insensitive and expressed no remorse for their actions towards us, nor any sympathy for what we had experienced. After leaving the San Diego branch that day, we all had easily made the decision to switch to Chase Bank, which has already shown us quick and effective service with kind, understanding, and overall more intelligent employees. I would like to conclude with a list of shortcomings that characterize Citibank and their employees & I hope it encourages you to choose another bank or switch at your earliest convenience: - No student perks (charges $30/month for an account & charges for checks) - Unreasonable mobile deposit limit - Little-to-no fraud protection - No branches in many major cities across the US - Longer holds on check deposits than any other bank - Inefficient customer service (on the phone and in branches) - Lack of seriousness in regards to COVID-19 protocols in branches - Faulty automated phone system - System doesn't update and has made multiple mistakes - Poor IT function in branches - Mobile App is down uncomfortably often The only redeeming quality is that you get an ATM/Debit card before the real card is in your possession, which has now led me to believe that THIS is why their accounts have been so susceptible to fraudulent action.
-
October 2019 by Alex S.
Reallly? You don't open until 10 am... 10 am is the earliest you can make it to work? You know most people work 9-5. How is anyone suppose to come in unless they're retired? There's another bank across the street that's open 8-6. You know why.. cause they get it.
-
August 2017 by Tara B.
They decided to block my business account for no reason, zero communication as to why. I never got any email, phone call, or mailed letter stating they needing anything from me. I only found out because all my bills started bouncing. Noha is literally no help. My utility company wants a letter stating it wasn't my fault that the bill's bounced but Noha refuses to assist even though she was the one who opened the account, and no one ever communicated to me there was any issue. Yet they happily took all my deposits for over a month and even charged me the $15 monthly banking fee. The worst company. They literally were holding my money hostage and my only recourse was to cash out and close the account. Open an account with a different bank who is actually interested in communicating with their customers.
-
April 2015 by Yvette M.
While some banks are basic and non descript this one is convenient and the manager is helpful. I had an online issue that was dragging on for two years. My own branch sent Me to the 800# to no avail... The manager of this branch worked to figure out how to fix the issue. With his help it was finally resolved!!
-
April 2015 by Vicki C.
The wealthy community of Solana Beach needs banks to store it's riches. They have a bustling Design District down the road which is a cash cow as well as restaurants, markets and small businesses hauling imoney. So where do you go to dump off loads of cash? Citibank is happy to help! They even offer cookies and coffee in the lobby at this branch. I have been here many times and it is always a ghost town. Across the street the shopping center is jam packed so I like being able to get in and out of Citibank without waiting. In 2014 the entire Citibank lineup took away a banking hour from their customers. Bankers hours have always been 9-5, just ask Dolly Parton! I have always wondered what people in banks do, as an artist I can not comprehend how they kill 8 hours rearranging numbers in a spreadsheet. Wouldn't a computer be able to do this all while they sleep? In Vicki's world bank tellers are there to dole out cash. Citibank cut the operating hours down so that tellers could bank without the distraction of people like me coming in there and asking for money. Even if it is a ghost town in there. Who knew!