One star is too much for this bank. Ever since they bought Centennial, I lost the great service I once had. Their staff is untrained, unhelpful, rude and unprofessional. I am moving all of my money out. They are underserving of my account. With 1,000,000 in my accounts, they do not care.
November 2018
I opened a checking account and moved direct deposit over to receive a bonus they were promoting with a direct mail piece.
Citywide Banks, a division of HTLF Bank is not your ordinary community bank! We are a growing, dynamic local bank strengthened by HTLF, a multi-billion-dollar financial services company named a Forbes Best Bank. Our clients choose to bank with us because of our robust product offerings, high-touch service, and commitment and impact in our communities.
