-
October 2023 by Bill Feldman
Twice after confirming my Rx was ready I arrived to be told they didn’t have it. They don’t remember my call, don’t show concern for their error, and they sure don’t apologize.
-
September 2023 by Kiko Kiko
Great staff and pharmaceutical team. Plus they have a wide assortment of many other items we need to stay healthy and self care items
-
September 2023 by Thomas Schefer
Love the personal service of a local pharmacy. Really feels more familiar than a corporate pharmacy. Sometimes I have issues with getting updates for when scripts are filled but always easy to find out when I call.
-
September 2023 by Gregory Burns
Awesome customer service. Always love coming here for any pharmacy or health needs.
-
August 2023 by Mtn Grrl
I have a specialty prescription that requires compounding. I have never had any problems with this prescription. The front desk staff are friendly and efficient.
-
June 2023 by Chriswieds
I like to support the local pharmacy when I can, but most of the time I need the medication same day, or at least next day. Rarely do I ever get it same day, and several times it is several days. I hate going to Target or Walgreens, but I need my meds. Will continue to shop at ClearSpring, just not for my meds.
-
June 2023 by Dorothea Renner
The pharmacy has prevented me from getting a medication that I need in a timely manner. This medication will now be delayed 24 hours impacting its efficacy, and putting me at risk for complications due to severe autoimmune disease. Note: this is not a controlled substance or opioid prescription - the medication is paxlovid to help manage complications from Covid.Context - Clear Spring has a valid prescription from the doctor. They receive this prescription at 10 AM this morning. I waited the full day to receive a confirmation text that it was ready. When I did not receive a text by 4 PM, I called to verify they received the prescription. They confirmed that they had the prescription and that it would be filled within an hour.When my husband arrived at 5pm, he was informed that even though they had the prescription and told me it would be ready, they wanted additional information from my doctor before they dispensed. They questioned why I needed it. I called and explained that I had Covid and severe autoimmune disease putting me at high risk for complications. I have taken it previously when I was diagnosed with Covid a year ago. I also confirmed that I did not have any history of kidney disease. They were still not satisfied and wanted to speak to my doctor, who was already gone from the office for the day.This was a complete overstep by the pharmacist. I have a full team of qualified UC Health doctors that determine my care. The pharmacist is not my physician, and doesn’t have specialized knowledge or my full medical history to determine my care. Nor do they need to. It is completely inappropriate that a pharmacy is willing to put my health at risk because they think they know more than the team of doctors, and I know about my own body and health.I expect the pharmacy will reply, saying they reached out to my doctor, which is correct, but my doctor was in appointments and then gone for the day. At no point did they reach out to me so Icould help resolve in a time relevant manner. I was able to get a hold of my doctor on the after hours line but the pharmacy was closed by 6. My doctor could not believe that they refused to fill with a valid prescription, and agreed that that it was a complete overstep in my medical care.
-
May 2023 by Cameron Tiller
Extremely kind staff! They helped us right away and gave great suggestions when needed. Highly recommend ClearSpring Pharmacy!
-
January 2023 by L A.
Nice staff, very helpful, patient, timely and resourceful. Refreshing!It is very appreciated, especially in these trying times.Thank you
-
January 2023 by Marcia Tewell
I needed a compounded medication for my very sick pooch. ClearSpring was very accommodating on the timeline and let me know it was ready efficiently. They also send out amazing and informative randomly about some of their services. Love the place.
-
December 2022 by Beverly Thompson
I used ClearSpring Pharmacy for the first time last week and they were very helpful and had my prescription ready in 10 minutes.I will definitely make this pharmacy my new place to fill my prescriptions in the future.Thank you all very much
-
November 2022 by Angelia Meyer
I’m disappointed that I have to leave this review as I would always prefer to shop locally and with a small business, especially when it comes to finding a compounding pharmacy for my daughters many many meds. At this point, I will not be returning to clear spring. I went to pick up a number of medications after my daughters 2 months stay in the hospital to find that one of them was not made because “it wasn’t covered by Medicaid”, but I was never offered to pay for it out of pocket, no call or anything to let me know. Then, when I’m preparing my daughters evening meds, I realize that another one of her meds is missing. The bag was scanned and given to me, so it was on the receipt, but they did not put the medication in the bag, it was left in the refrigerator. So due to the holiday, I had to have 2 days worth of this med filled at UC to get me through. I call first thing this morning to ask for the first medication that wasn’t made and for the one left in the fridge. Due to my daughters condition, I asked if it were at all possible to have them couriered same day to avoid a 90 min round trip on Black Friday. They said “no problem” and to expect them between 4 and 5pm. At 4:50 I call to find status of medication, and I am told the courier will arrive with them within 40 mins. It is now 7pm. Her medications are nowhere to be found and I have no way to contact anyone on where these (much needed) medications are.This is absolutely unacceptable and could put my daughters well-being in jeopardy because she has now been two days without these meds that were supposed to arrive today.
-
October 2022 by Michele Coles
This is by far the BEST pharmacy I have ever used. The staff is friendly, knowledgeable and very efficient. Communication is outstanding and service is impeccable. I almost hesitate telling everyone about it because it is such a great experience the whole town will be there if they try it once :-)). I honestly can’t say enough good things about it!!!
-
October 2022 by Judy Woods
What a great experience! Women in there were consistently nice. Stress-free visit to get our shots. A very classy place, small and uncrowded. They have all of the over the counter meds that would be needed. All of the finished prescriptions are ready at the front counter for pickup, no lines.
-
October 2022 by Stacey Fujiwara
I love Clearspring! They actually remember me when I walk in. The staff is so nice & knowledgeable. The pharmacists will take the time to speak with you & answer questions. The pharmacy has great products & wonderful cards too!
