-
December 2023 by Shane S.
Horrible location. It's always busy but they never have and small carts or hand baskets to shop. I walked around gathering as much as i could carry and made the mistake of getting in an actual line with a cashier. I swear I'm trained better to self checkout than the actual employees. I stood second in line for 5 minutes behind some woman who had to have 2 transactions. One was just 2 damn items. A cashier came on next to my extremely slow lane but I couldn't grab my items to move over. And then the cashier in my lane moves to another checkout with idiot lady and her multiple transactions. I finally just walked out. Horrible customer service unless you basically do everything from start to finish. I see why there are so many self checkout lanes. They either hire idiots or don't train them at all. Of course managers are just standing around doing absolutely nothing.
-
December 2023 by A T.
Bait and switch, everytime. Every time I shop at King Soopers, whether its the Cap Hill location or any other one, the prices are frequently different on the shelf than they are at the register. And it's never in the customer's favor. The produce especially rings up wrong all the time! That's not even for the digital coupon stuff, that just for card member items.Their price tags are always misleading as well, with the digital coupon disclaimer somewhere small and tiny. So you see $.99 /lb all big and bright, but they have the digital coupon disclaimer in minuscule font. They do this because they *know* that people are going to miss that digital coupon part and collect the money based on a tricky and misleading tactic.Then, when you catch the wrong price after you've been charged, the customer service person acts like they're doing you a favor to right the wrongs. I've been met with suspicion when I try to mention that I've been overcharged. I am really very tired of it!
-
December 2023 by Ryan M.
This King soopers at 9th and corona has a lot of great hard working employees, but at night time the last hour of being open it becomes a comedy show. They tell you how many minutes they are open every 35 seconds for the entire hour. Normally I just laugh because there's like 10 people in the store and we are all there to pick up one or two things and head out in 5 mins or less. However tonight was the first time I got there 18 mins before they close at 11pm and the doors were locked. Had to wait three minutes in the 21 degree weather for some people to be let out by the employee with the half mullet and glasses to begrudgingly let me in and say hurry up we're closing.I have worked in hospitality for 20 years so I know that it sucks when it's late and you want to go home, but try working at a bar till 2am closing where you can't lock the doors and it takes 1-2 hours of work afterwards and get back to me about locking your doors before you're closed at 11pm.If your hours say open you can't lock your doors and waste people's time. I would think especially not at a corporation owned chain, but who knows these days!Ps- also if something is out of stock on the shelves here it won't be restocked again until they are closed and the night time crew stock the shelves for the next day. Good luck asking if anyone will get you anything out of the back lmao...
-
November 2023 by Ivett M.
This message is for all those people whom I just hear complains about no carts.Okay for a reason they don't have carts not sure if you seen all those homeless people taking carts from everywhere. There is no more respect in this world lots of grocery stores have been worsen because of vandalism and because of that we can't have good stuff anymore! So learn to deal with it! As well as the plastic bags besides trying to be good for the World I am sure they took them off too because you just see them everywhere in the streets specifically in Denver, trash everywhere and specially plastic bags! And lastly the service could be better but people make employees the way they are! You see them miserable think how many people go and complain and yell at them there is no such thing anymore about a simple "thank you" or a simple "have a blessed day"! Everything is just about complains and Karen's! So understand them too!
-
June 2023 by Andi T.
The staff constantly contradicts each other. Couldn't pick up my full months worth of prescription because they were almost out of stock so they gave me half and told me to come back in 4 days for the rest. I came back in that time and had also received a text saying my prescription was ready for pick up. The woman at the counter proceeds to tell me that I already have some and needed to wait. That's not her business what I have when I was supposed to get the full amount previously. I'm going out of town not that it's anyone's concern and wouldn't be back in time before running out. Then they say it's because my insurance won't pay for it for another two days, fine I'll pay out of pocket because this is something I have to take daily. I FINALLY get my prescription and ask why the confusion, and another woman who was previously interrupting my question says several times as loud as she can that it's because I have a controlled substance and if I didn't like it I could go to another pharmacy. Not only are they rude, contradicting, but they're also judging me based off of my prescription? It's a controlled substance to keep previous addicts off of drugs. The only person that's been kind and didn't have an attitude and actually asked how I was doing was Carissa and when I said that to the staff they all laughed. How petty.
-
December 2022 by Steven L.
I shopped today at the store at 890 S Monaco Parkway, Denver, CO.I was surprised to find no shopping carts in the store. I went out to the parking lot and found one. I latter used the rest room and found no soap in the soap dispenser. There was no hand sanitizer. So I assume that employees use the rest room and then go out and handle produce and groceries without washing their hands with soap and water. I mentioned this to one of the employees who said there is no soap because they are short staffed. It is unacceptable for employees to not wash their hands with soap and water after using the restroom.
-
November 2022 by Jay C.
I guess I should check expiry dates more closely on my own. I purchased rotten lettuce on Nov 28 that had expired three weeks prior.
-
November 2022 by Anders Christofer C.
This king scoopers is great, live in Capitol Hill and love that it's only two blocks away, but the thing is, sometimes the parking lot is packed so you have to drive around the small parking lot like 5 times just to wait for an empty spot. Other than that, sometimes shelves are picked clean and holiday markets in store like Christmas, Halloween, Easter, etc, the so called 'market' is so small. And on the other side they only have candy, which im alright with. But the market is so small that only 2 5,5 people can fit in the holiday market. Overall this is a pretty good king soopers, some stuff is just randomly put in places, like one time I found chocolate in the book section, and all of that. I know retail is hard, but kick up your game guys. I also found eggs in the candy section and a jalapeño pepper in the like stuffed animals part of an aisle, and the hair dye selection there is really limited. It's either temporary colored hair spray or permanent natural hair colors. But this king soopers is great, nice people, good products, all of that.
-
November 2022 by Graham W.
One Star for the pharmacy. It's so incredibly slow that it's actually quicker for me to just go to a different King Soopers that is farther from my house, than this one that is closer. Absolutely atrocious service.
-
October 2022 by Laurel P.
This review is for the pharmacy. I made an appointment for a flu shot even tho the website and signage in the store says walk in flu shots welcome. My appointment was 3:45. I was in the area sooner than expected around 2. I went the pharmacy and asked if they did flu shots. The girl at the desks if I'm a walk in or appointment. I say appointment. She says sorry I have to wait for my appointment time. I ask well if I cancel my appointment time can I become a walk in flu shot and get my shot now? She said no. I mean I know I made an appointment, but wow. I ended up getting amazing and friendly service from Safeway who didn't make me seem like a burden for asking for an advertised product.
-
October 2022 by Mitchell T.
Kroger in Aurora Co. Treats the homeless terribly. Go WALMART.The police need to treat the homeless w respect.
-
July 2022 by Jeff H.
This is my neighborhood grocery store. And for the most part I really do love the Queen Soopers. It's true that sometimes the store shelves can be a bit unstocked and the produce can be a bit picked through. And the guy that I believed to be the produce manager, clearly doesn't care that much about produce, as I have routinely witnessed him throwing items from a distance. ((I prefer not to have my produce bruised.) It's almost as if he doesn't like vegetables.)) But forget that guy and whatever his existential life problems are. I just wanted to take a moment to say that I came by the deli department today and Ashley was an absolute gem. I have worked counter service and at a deli in a grocery store back home. I know that people can be brusque on both sides of the counter, and Ashley was warm and genuine. She asked me if I would like to sample the roast beef that she was slicing, I asked her if she knew that I was ravenously hungry, and she said no that's what we are supposed to do. That's a first for me. Thank you for keeping up store standards and being a kind human.
-
June 2022 by Brian N.
If Kroger sells you something they should stand behind it , they sold it. If they sell you a bunk $100 gift card. One with no fraud. Still has $100 On it. Its just an inactive card, your issue to call the gift card company to resolve this over months through mail. Not king Soopers problem. Let's follow that philosophy. If I buy a bag of sugar and it's bad, has bugs in it, whatever, I can take it up with he sugar company. You stole $100 from me and your and your answer is not my problem. Not King Soopers problem. Really Manager Mike? You can call and see it has all $100 and Is inactive. Criminal!
-
April 2022 by John H.
Can't keep up with Kroger's regional name changes. This location is central to the metro area with a parking lot. Signs of its popularity are found on some of the shelves, which needs restocking. Oddly it is a large market, but feels cramped. It also needs to be maintained better. Prices are decent but sometimes sales items, surprise, have been cleaned out. Joining their membership leads to discounts and fuel points. It is sometimes jarring to find out you don't get membership prices as certain items require DIGITAL coupons which you download with your online account.
-
February 2022 by Courtney S.
I really love King Soopers, but I don't love this location. Its a few blocks down from my apartment though so it is most convenient for me. The selection is scarce. They don't seem to have a lot of staples and the stocking is not always kept up with and it takes them a while to stock it. The parking is really rough. This location is right by Cheesman Park and very busy all the time. Luckily I walk or else parking would be a very frustrating time and I might not stay and shop. But that's just city parking in general. The employees are kind and helpful for the most part. King Soopers does seem to always have the best prices, which is the main reason why I shop here.