September 2022 by Sally M.
9:39pm | 5-star Review:Sometimes only Walmart has what you need! After looking for KIDDE auto fire extinguishers - for my car emergency preparedness kit, for forthcoming mountain adventures - at both Home Depot (only available online) and Amazon (doesn't carry this type), I caved & came here, just for this, given my friend found them here, on their app, in Parker. I found a gentleman to help me navigate this huge, overwhelming store, and while en route to this section, I also learned they carry air filters for the home, too! What don't they carry?! Once in the fire section, I bought a few other items. Better to be prepared, than reliant on other people to save you.10:39pm | 0-star Review:Returned tonight, after buying the KIDDE 2-Liter auto / marine fire extinguisher, a Fire Gone suppressant - for my garage, and a First Alert EZ Fire Spray - for grease fires in my kitchen, whilst not remembering which spray can I already had at home, thinking it'd be easy to return one & swap it back out at Walmart, given the nice gentleman at the entrance (see above) told me they closed at 11pm, allegedly.When I got home, I realized I already had the First Alert EZ Fire Spray, so I returned to Walmart - for a simple exchange. However, upon returning at 10:39pm, before entering, I politely, courteously, and respectfully confirmed with the extremely rude and disrespectful female "manager" the return process, and if I needed a sticker (like I do in the Arlington, VA Costco [some Costcos in CO process returns differently, not requiring stickers, like in NoVA/DC]), or if I needed to show her my receipt. I don't normally shop at Walmart, given how they treat their workers - and now their customers! - so I was attempting to learn the rules, so I could follow them. Instead of answering my questions - with mutual respect - this woman disrespectfully and rudely interrupted me, telling me they were already closed. What?! I clarified, "then did the polite gentleman inside mislead me when he told me you close at 11pm?" Instead of being a normal, polite, respectful "manager," she cut me off, telling me customer service closed at 8pm. I've never heard of a store having different retail hours vs. customer service hours. Would've been good to know, and for the man to tell me earlier, at 9:39pm! While this interaction was happening, there was a man at the door, listening to our dialogue, and instead of doing his job (whatever that was, exactly), he proceeded to *LAUGH AT ME, STRAIGHT DISRESPECTING ME, TO MY FACE*! Being the Colorado native, and now East Coast, bi-coastal, liberal elite feminist that I am, rolling in hot whilst listening to Wu-Tang Clan, straight out of NYC, where I worked on Wall Street - with women, after 10+ years in NoVA/DC, and living in Chicago, including visiting the South Side at night, whilst riding the el, and having *NEVER* been treated like this there, I obviously wasn't going to tolerate, or allow, this woman & misogynistic man to treat me like this. When I checked him, and told him - to his face, making direct eye contact - that he was rude, disrespectful, and misogynistic for laughing at me, while I asked normal, polite, direct, basic questions, the woman "manager" escalated dramatically & superfluously, threatening to "call the police," and refusing to allow me into the store to shop. I said, "sure, let's talk to the police," hoping they were normal. Luckily, they were, especially when I explained my dad was former law enforcement, died of COVID, which is the only reason I returned to CO. I should also mention that while I expected on-site security to call the police, apparently Aurora Police are contracted here, working over-time on-site.Luckily, a very polite Aurora Police Officer listened to me - respectfully & politely - hearing this absurd story, then gave me his business card and the name of the General Manager, and recommended I contact the GM tomorrow, which I will do.Annoyingly, I now need to *AD