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December 2023 by Robin B.
I have used this company to palettize items I have bought at the Denver Gem shows. The first time, they wer great. Let us stack the pallete ourselves with the knowledge of heavy items go on the bottom lighter or more delicate items on top The second time i used them they let us stack it but then restacked it on a news pallete and reversed the way we had done it and put the heaviest items on top. We did end up with damage but it was minimal. This year was our third time and I went to great lengths to make sure it would be shipped as we had stacked . It would not be moved on to another pallete or restacked. They agreed to this. When we recieved our shipment they had restacked our boxes onto another pallete. We had substantial damage this time and I sent photos to their main office of the damage. I spoke with a woman named Danielle Marquez and she agreed this was not right and said she would call me back after speaking with the branch. She never called back. I subsequently called her back 5 times and left messages for her over several weeks and she did not reply. She did forward the problem to the branch manager Chad, who said the only way it could have insured it is if they packed for us, which I do not trust them to do. They did infact repack and that's what caused the damage. They have made no effort to compensate for their damage to our product. I have recommended them to several friends at the gemshow and will now let them know not to use them. I know this is a long review, but I wanted to represent the company accurately.
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November 2023 by Sam S.
This is one of the most professional teams my company has worked with. We had logistical nightmares the whole week with our shipments and Niki and her team were professional, punctional, and communicated easily. There was no fuss or misunderstanding. They just got the job done. Niki, Scott, and the two drivers have definitely set the bar high for all Craters & Freighters staff. I really hope this is the same execution across the company because I personally will never forget the stellar work this team has done! Highly qualified and recommended service ??
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October 2023 by George Pincus
I needed to get e-bike batteries to Japan. Scott and Chad were really helpful in figuring out a solution for my haz mat shipment. They were very responsive in communication, both email and telephone. Pricing was reasonable and the shipping went through without any issues. Really nice guys to work with and a great result.Highly recommend.
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May 2023 by Aaron Ortiz
Great people to work with and friendly/responsive via email. We had a customer that needed to return a big band saw of ours, and C&F were there to help us out. Not only were the rates great, but so was the unit itself after C&F was done with repacking/repalletizing.Unit came back spotless after traveling across the country.
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April 2023 by Tom Battaglia
We've all hear the cliche: "you get what you pay for." C&F wasn't the cheapest solution, but did they ever do a great job. We had to ship a bunch of items after my last parent passed away. One was a highly fragile hutch with mostly glass, and a bunch of other fragile items. The packing job was exceptional. Every item arrived on time, and there was zero damage to the items.
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February 2023 by Shauna Anderson
Associates III Interior Design has worked with C&F Denver for years and have nothing but great things to say about the service and the team. We work with Chad, he is so responsive and always makes us feel supported. I would highly recommend this company for ANY shipping or receiving needs in the Denver area.
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November 2022 by Patrick Mulstay
Scott and his team are the most thorough Hazardous Materials experts that I have ever worked with. I would recommend their Hazardous Materials packing and documentation services to anyone that has a need to transport dangerous goods shipments.
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November 2022 by David Galuppo
We HIGHLY recommend Craters & Freighters in Denver. Chad and his team have always taken very good care of us. We have been working with them for about 4 years and tend to have some intricate projects. We never have to worry about Chad's team making mistakes as they have a fantastic attention to detail. We look forward to working with them in the months and years to come.
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November 2022 by Chennelle Diong
Craters & Freighters Denver has been the best shipping partner! We've used their services for a series of back to back events with crates that have been moved from LA to TX to NYC and a few places in between. Niki has been awesome to work with and they do their best to accommodate tight timelines. I highly recommend Craters & Freighters Denver!
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November 2022 by Curt Simonson
Many thanks to Chad, Niki, and the entire Crafters & Freighters team for outstanding work crating and shipping a piece of fine art. Within 24 hours they quoted a price, picked up the painting at an auction house, built a custom crate, and shipped it. It arrived in perfect condition. Truly 5-star service.
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November 2022 by Elise Sweet
My company is a dental reseller and we've worked with this location for many years. They are reliable, communicative, and always there when we need a quick turnaround on crating projects. Thank you to Scott and your team for being such an outstanding group!
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November 2022 by Annie Patterson
We had a very complex move that included packing and shipping furniture, art, and delicate china to multiple locations across the country. Niki and Chad oversaw every detail of the project ensuring everything arrived safely. Of the hundreds of items shipped, we needed just 2 repairs. Niki coordinated with a local craftsman in North Carolina to have repairs made. So impressed with the customer service and attention to detail! Thank you, Niki and Chad.
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November 2022 by John Turner
We have been using Craters and Freighter for several years now to crate and ship to our clients around the USA. While there has been issues over that period of time, not necessarily their fault, they are always quick to help resolve them, regardless of who's at fault. They are always on time for the pickup and handle our products with care and professionalism. I would and have recommended them to friends and other professionals.Thanks to Niki, Matt and the rest of the crew!
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November 2022 by Filipe Oliveira
We are a company who ships high-end furniture pieces quite often and been using Carters & Freighters Denver for quite a while, after trying many other shipping companies in the past. From damaged pieces to delays with the deliveries we had it all. But since we partner with Craters&Freighters our deliveries took a whole different level in terms of service and professionalism. In our case our pieces are shipped in a costume build wooden crate to guarantee full integrity of the content, and it is worth every penny. They master what they do. If you are shopping around, don't compare just the price. Trust a company who will delivery as per your expectations. This company is Peace-of-mind from A to Z. Highly Recommend
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November 2022 by Jennifer Tiganella
If you like receiving your furniture damaged then being told to just go have it refurbished then you should 100% go with this company!Craters and Freighters received my replacement dresser, inspected it, signed off on it, sent me photos of it in perfect condition and then upon delivery it was damaged. The dresser was only in their hands so it was damaged somewhere in the process of them delivering it. Their delivery sheet even has a note to the delivery men saying "foam wrap/stretch - be extremely careful to not damage corners." Surprise! The corners were damaged.There was some miscommunication from both sides here but the way that they handled themselves was extremely unprofessional. Craters & Freighters yelled at me on the phone, ignored emails and my last communication ended with them hanging up on me. Without me asking, they reimbursed the shipping and Sharon told me to use that money to have the dresser refurbished. Even though I didn't take out insurance on this dresser, there is still a line in their terms & conditions stating that they are responsible for damage caused by their own negligence. I am still waiting to have a rational conversation with Craters and Freighters to understand how this was not their own negligence.
