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November 2023 by Cass Sorensen
I have no idea why this facility has so many stars; this place is a dump. I had a family members belongings stored here whom was out of state so unfortunately it was out of my hands to move however I made that possible last week! If you care about your things AND your own safety, choose elsewhere. I have been coming here since the beginning of COVID and you never know what you’re going to get! There is always signs of either people living in the units, or some other kind of shady/illegal activity; not to mention one of the gates or doors is always broken. Last week, it was a broken door AND a bowl of urine in one of the elevators! Let me tell you, smelled just lovely…DO BETTER.
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November 2023 by Melina Khat
Units broken into…like all the time. No joke. Here’s a photo. Office doesn’t reply back or answer voicemails and doesn’t pick up phone. I’ve called three times left message and no reply. It’s been months. Stuff everywhere a lot. Especially by trash. Lot isn’t gated cause people keep breaking in. It’s continuous.
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November 2023 by MADDA EVENSON
DO NOT use this storage location. My storage unit was broken into around September 23 - I filed a police report and I asked if they could provide video surveillance to figure out how this happened - nothing was done. Sedwick, the insurance company that you are not allowed to waive when you rent a unit, denied my claim because my lock was not broken - they did not ask for video to figure out who/how is that the items were taken from the storage unit. Makes more sense to blame the tenant for suspiciously leaving the unit "unlocked", than to proof otherwise. You have to use a security code to access the gate, entry, and elevators, and still NO RESPONSIBILITY whatsoever from this company or their insurance company. Lakewood Police thinks it is an inside job, but nothing is done to try and catch the people doing this. If you have valuables, especially those that are priceless and/or irreplaceable DON'T STORE THEM HERE!!
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November 2023 by Tausha Gonzales
BEWARE! Do not move here! My unit along with many others was broken into. Apparently this has been going on for months and no notification from the staff that this was happening. The lack of over all communication is horrible. When you call to talk to someone no one calls you back. This is NOT a secure facility! BEWARE!!
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November 2023 by Alex baiyee
I really enjoyed talking to Mr.Blackwell I could not afford the rental but he Informed me bout deals and made me feel welcomed. I enjoyed the short time I was with him .
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September 2023 by Jacqueline D.
Very nice lady. Very helpful and pleasant. Great prices. People should be a little bit more courteous in their trash they leave lying around. But good location. And the storage units are clean and well protected.
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September 2023 by Katelin Sara
HORRIBLE experience, do not place your belongings here. I waited a while to share however I am seeing others that had a similar experience. My storage unit was broken into in July, filed a police report, never heard anything. I just moved everything out but my storage unit was ransacked. Looks like they may have caught the people because as of July 2023 they didn’t! Plus my rent was going up $44 a month. Glad I left when I did.
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August 2023 by Audrey Reyes
Terrible experience here. Unit was broken into. They told me to file a claim. I asked about securing the unit and was told I have to talk to corporate. It’s been four days since we discovered the break in and I’ve yet to receive a resolution. I was told several people were arrested in regards to break ins, but got no answers as far as what’s going to be done with securing the facility further. Called daily and cannot get any questions answered. Don’t move in here. Not a secure facility and no customer service to even get help when a problem arises.Ended up having to move out of my unit. The main office stopped answering my calls. The district manager said they would secure the unit but never did. TERRIBLE customer service in an unsecured property. Please go elsewhere to rent.
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August 2023 by Joshua Vigil
Please do your self a favor and go to anywhere else but here I did not put stuff in a unit bit helped unload and man was it a terrible experience the codes weren't working properly and the assistant manager was as rude and unhelpful as it gets we started unloading with no problems untill the assistant manager closed one of the doors on us then when we tried using the code it did not work I told him I was going to keep the door open and he said our client was going to have to pay a fee if that's not entrapment I don't know what is the facility was dirty and customer service was non existent I went to get the restroom key and the assistant manager was rude and had a customer that seemed like she was so upset it frustrated me and to top it all off everything he was throwing a fit about was security issues but my client still had a bicycle stolen from her unit please stay away
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August 2023 by Michael Withrow
Everytime I go to my unit the place is trashed outside and today the security doors were wide open and off track. It use to be nice here but I wouldn't recommend this place to anyone.
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July 2023 by Gabby P.
Don't do it. They don't even have anyone working here. Homeless and their trash all over. I could post endless photos of damage and trash, but this single one with the sign in the background says it all..... Moving our stuff as I type this!
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June 2023 by Chris B
Terrible storage facility my unit was broken into on the 3rd floor of a secured building with cameras. I was told by the “big” boss that they probably don’t have camera footage of anything, Maybe it’s just me but that seems incredibly suspicious. not to mention the insurance they make you purchase will not cover anything that was stolen. Hopefully this review will help others avoid the mistake of choosing this sub par facility
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May 2023 by Evan Guzman (Evan guzman)
Sadly we had to move due to people breaking into our unit but that is not the fault of Public Storage.The five stars is for the staff. They helped me understand everything and when it came to moving out, they were very understanding and kind.
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May 2023 by Perrin Brebner
Lovely staff! Very clean, safe and organized location. Judy and Leslie were very helpful with my move in and move out!
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May 2023 by proffesor l.
Never people to help you when you need to make a payment. They aren't there on time but expect a late fee when you miss the date because they were absent when it was time to pay.... they also do not answer their phone! Horrible service and are uncooperative.
