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March 2024 by Krystal Blankenship
We bought a dough sheeter from this place a couple months ago. After a month use it the stop button stopped working. The equipment came with a 120 day warranty. We have made several calls for someone to come out and fix it and nobody shows up after being scheduled! This is horrible customer service and we will not be back! I would not recommend this place!
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March 2024 by Katherine Official
I went to DRE shop last week. At the first step into the shop, I felt like this is the junk shop, not a used or new equipment shop. Most of equipment look too old and dirty, stack up together. Most of used equipment haven't refurbished yet. They have some price tag stick on some equipment and it's so hard for me to know what that equipment since they stacked a lot of stuff on it. The price is 3x of the price I looked the same equipment online. But the equipment I looked online already good condition to delivery right away. While their used equipment still need 2-3 weeks to be refurbished and make sure it still work. Their staff told me a lot of promises that equipment will go to go in 2 weeks. Their staffs hosted me very nicely and sincerely.I went home and read come review about them. Most of reviews say that they missed a lot of promises and the equipment delayed.I won't go with their business because of their price so high unacceptable. I also don't want to pay them to buy equipment that I look at the beginning as the junk equipment and not sure it still work after refurbishment. Wasting of my time to communicate for working business with them.1 star for them because of nice staff.
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March 2024 by Katie Wright
I would but new equipment here maybe again, the guys are very nice but they don’t follow through with much and it’s infuriating and unprofessional. They’ll tell you they’ll hook equipment up for you but they won’t. Some of their used equipment is ok, some is totally trashed, so I guess what I’m saying is just make sure you know exactly what you’re getting before you get it. We paid almost the same for a used 60” bottle cooler as we would have for a new one and the drawer doors were separated so much that they wouldn’t even close. Our ice maker has some broken pieces that we have asked to get replaced for the last several visits to no avail. The most frustrating ordeal is that they’ve ghosted me for weeks until I have to drive there to talk to someone about why the technician didn’t show up once again to install our walk in compressor or why it isn’t done 2 months after spending over $50k with this company. I really think they have good hearts and that’s why I’m giving them 2 stars but to say the experience with them has been lackluster would be a gross understatement :/
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March 2024 by adam blake
If you are looking for new or used appliances this is the place to start your shopping. They offer warranty on everything. I dealt with Nate and he answers all questions and gave us incredible an a fridge and fryer as well as some other utensils. They are better than anywhere else we had shopped. They are a family owned business and I highly recommend them. You will not be disappointed with their service. The office staff was incredible, with smooth transition & delivery.
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March 2024 by Michael Burbage
Great selection, super helpful staff. Shout out to Nathan, thank you!!??
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February 2024 by Yen N Vo
I give them 5 stars.Here is my experience of doing business with them, I want to share you.At the beginning I stoped to DRE, the guy was on phone and tried to signal me wait for him a little bit. I asked him for looking around and I was so so happy that’s finally I found the store which has the most of equipment I need for starting my business.Then, he came to me after his call and I asked for the rotating oven and many others equipment. I also so surprised when he told me he also build walking freezer and fridge that in my business plan when we will build our shop from the ground up.I was patient for waiting my first equipment delivered, and got little upset because of late. But, after all things I got, they had solutions that me make happy.Oscar, the manager, he is so quickly to solve the problem and I like the way he works. He noticed me the exactly time when he left and the time arrival and met the promises. I love how he works. That’s all I need for getting a long with this business in the future as working professional.Also, they have a really hard coworker. His name is Daniel, he’s technician. He worked really hard to finish as soon as possible the fixing and I appreciate him a lot.I read some bad reviews about them. I understand why they got that. But as I said, if you go there, try to patience a little bit, the final result that they will make you happy.I believe under their manger, Oscar, and their technician, Daniel, you will not disappointed to do business with them.I am sure I will be back to get more and more equipment for my restaurant business.5 stars for Denver Restaurant Equipment.
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February 2024 by Florencia Solano
Great service and highest of quality equipment and costumer service thank you to Oscar and Nathan for such a delightful experience by making it easy and supper helpful during my visit
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February 2024 by Banh U Gau U
This is suck service. They kept customer by promising and it’s been so delayed to make the equipment work. They sell stuff that not working well just 1 day after delivery and get delayed for coming to fix even though it’s 1 year warranty. I recommend don’t get a long with them on you restaurant business.
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February 2024 by Sirapat Soontornpornwatee
They have good equipments but unprofessional management and delivery. Never deliver item on time and still waiting for the tray which supposed to come with the Chinese wok.02/13/24: 1 week has passed. When will we get the tray?02/19/24: Still waiting for the trays
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October 2023 by M Fn
They will take care of you forsure,Oscar is a great person to work with.
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October 2023 by Nicholas Dalton
Oscar and Nate will take care of you. Great people with great equipment.
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October 2023 by Jennifer Burrell
Great service, great prices. Nathan and Oscar helped a lot
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October 2023 by Toni maes
Great customer service, great prices. I worked with Nathan
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September 2023 by Carrie Bejarano
Thankyou Mike for providing great service and taking care of us
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August 2023 by chandlar campbell
Oscar was so helpful in finding what we needed! Great customer service!
