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December 2024 by Jay Black
OMG, where to begin? In reverse chronological order, my account recently became seriously in arrears in spite having given a month`s notice of intent to vacate! Entry gates were changed making new traffic pattern impossible for more than one tenant to use the facility without blocking another. Before that, entry code was changed without notification. Any staff was always absent. Yeah, a real shit show! Never again
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September 2024 by Angie Vigil
Manager and employees are never in office or never around to answer phone calls. The property itself is not easily accessible with all of the new gates. Rates went way up with the involuntary charge for insurance. The storage unit next to mine smelt like Dog urine so bad that it would carry over into my unit. Just overall bad personal experience.
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August 2024 by Sandy Sorensen
Advertised for RV storage, but damaged my truck scraping against the building getting my travel trailer through the door. The space they’d assigned me via online reservation was a parallel parking spot right up against a fence. The space would not allow me to get inside the trailer or set the stabilizers on that side. Driving around the facility is a one-lane one-way road. Very tight. There’s a broken pipe sticking up from the blacktop very close to the fence. I had to hug the fence to fit through, so, being unable to see the pipe, my passenger front tire hit the pipe and punctured immediately. I had to drive on the rim to park it out of the way so I wasn’t blocking the road. There’s no one in the office during business hours. Corporate told me that “the manager has to float around to different locations and couldn’t get there for about 2 1/2 hours. Finally, I don’t see how it will be possible to get the trailer out of the facility. The turn is so sharp that I’m afraid I’ll scrape the fence or else be completely trapped. If no one is on site during business hours, how secure can it be? I will be (attempting) to get my trailer out of there as soon as I can find another place to park it. Do NOT use this facility!
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August 2024 by Professional Piano Moving
Anna was amazing from the beginning and thought the entire process. She really knows her stuff. Very professional and knowledgeable. I would definitely recommend this location. Talk to Anna, she'll take care of you.
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July 2024 by John Atwater
All my good camping equipment was stolen from my unit and the Cube Dummies never told me a thing, just put one of their locks on my unit. I paid fees for months for a few bags of old clothes.
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July 2024 by Emma Fujamade
Discounted first month rent usually helpful.
It was sometimes hard to get a hold of someone but when you do they’re nice
But not having a gate where a 26ft truck could enter and access the unit made my moving out a nightmare
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July 2024 by Jennifer Garcia
Well, price is okay but trying to get ahold of someone in the office is nearly impossible. I showed up to make a payment at 4:15 and the office was closed, when the office is supposed to be open until 6:00 pm. I left a message 2 days ago and still haven't heard from anyone. Do better, please.
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June 2024 by Bear Enterprise Towing
pricing out of the world
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June 2024 by kamikaze341979
Don't rent here. This place sucks. They charge too much and rats got into my stuff.
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May 2024 by laura armington
Horrible customer service. Hours are listed as open until 6pm, we called at 2:00pm and confirmed hours of operation and what day, that same day, we will be in. Drove over an hour there. Arrived at 5:10pm and the gate was closed. Called the corporate number, they reached the store manager and district manager and they both said the store manager had left early for the day and to “try again” tomorrow. No reasonable explanation or customer service… simply the worker decided to be done early.
**Just sent an email to the email address that was provided for feedback. I look forward to see how you will correct this situation. Will keep updated*
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January 2024 by Richard silveira
Expect items to be stolen, not a place for campers!!!
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November 2023 by LeVita Garcia
The company keeps it safe and secure, easy to access your storage
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November 2023 by Pat Ross
Chose this service not knowing and not being informed of the size of the lot and that we wouldn't be able to fit our moving truck into it. Was also told before transaction went through that we would receive a code to get in without the office needing to be open so when we got into town we get our unloading done. This was false and we were moving down from the Pacific northwest and had to waste an entire day of our move waiting for them to open the next day. Tried time and time again to call them during business hours with no answer and no returning of my voicemails. When we got there, we were not able to fit into their tiny lot. The employee provided us a refund and we had to go to another facility across town. We were told we'd get the same rate which was also false. I let that go and the trouble they gave us go. But what I'm making this review for is to worn people of what they did to us after all of that. Within 2 days I received a charge for using their service when we in fact did not. I called once a week for over a month to request a refund and resolve the issue. But time and time again I was told lies and that the refund would go through by the end of the day and that I would receive email receipt of the refund. After weeks of not seeing anything I realized that they were just lying to me hoping I would forget about it and leave them alone. These people were intentionally trying to get away with stealing money from me. I am now disputing the charge through claims service with my card. I just want to sincerely worn people to not use this company. They are dishonest and will try to take money from you hoping you'll either not notice or just let it go. I've learned my lesson unfortunately and that's what I get for trying to use a cheaper service. Was not worth it and I should have just went with a more expensive but actually reliable storage service.
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September 2023 by Danette gabaldon
It was so easy to rent and move our stuff in. Alway easy to get in and gate was always working. Even with all the construction going on.
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July 2023 by Sara Spery
Outstanding customer service from Morgan. She's was along for our crazy ride over these last 6 months helping at each and every turn. Thank you Morgan. Seriously you're amazing.
