-
November 2023 by LeVita Garcia
The company keeps it safe and secure, easy to access your storage
-
November 2023 by Pat Ross
Chose this service not knowing and not being informed of the size of the lot and that we wouldn't be able to fit our moving truck into it. Was also told before transaction went through that we would receive a code to get in without the office needing to be open so when we got into town we get our unloading done. This was false and we were moving down from the Pacific northwest and had to waste an entire day of our move waiting for them to open the next day. Tried time and time again to call them during business hours with no answer and no returning of my voicemails. When we got there, we were not able to fit into their tiny lot. The employee provided us a refund and we had to go to another facility across town. We were told we'd get the same rate which was also false. I let that go and the trouble they gave us go. But what I'm making this review for is to worn people of what they did to us after all of that. Within 2 days I received a charge for using their service when we in fact did not. I called once a week for over a month to request a refund and resolve the issue. But time and time again I was told lies and that the refund would go through by the end of the day and that I would receive email receipt of the refund. After weeks of not seeing anything I realized that they were just lying to me hoping I would forget about it and leave them alone. These people were intentionally trying to get away with stealing money from me. I am now disputing the charge through claims service with my card. I just want to sincerely worn people to not use this company. They are dishonest and will try to take money from you hoping you'll either not notice or just let it go. I've learned my lesson unfortunately and that's what I get for trying to use a cheaper service. Was not worth it and I should have just went with a more expensive but actually reliable storage service.
-
September 2023 by Danette gabaldon
It was so easy to rent and move our stuff in. Alway easy to get in and gate was always working. Even with all the construction going on.
-
July 2023 by Sara Spery
Outstanding customer service from Morgan. She's was along for our crazy ride over these last 6 months helping at each and every turn. Thank you Morgan. Seriously you're amazing.
-
July 2023 by Beloved Estate
Morgan was very exceptional. After finding my initial storage unit would be too small I was given so much help finding a better one. I had one day to move everything in my house with a third going into the unit. She was able to negotiate a price for me with a 10x15 and provide a military discount. She drove me around to different untis with many options to see which would be easiest for the movers and myself to access. The gate is secure and the unit very clean. I highly recommend this place and Morgan's professionalism and dedication.
-
May 2023 by Ashley Nieto
Convenient, communicative, and available when we needed short term storage.
-
February 2023 by Tina Langley
My experience with FREEUP STORAGE from the second I walked in was, very welcoming and friendly. Morgan is energetic, fun and always had a smile on her face!
-
February 2023 by Joseph Lopez
Setting up a new account was simple, very friendly manager, very helpful, this place is affordable I hope it continues, thank youChief
-
February 2023 by Miami Joe
The lady who helped me was was very helpful, explained everything I needed to know. The process was fast and simple.
-
January 2023 by Moonman
I personally have had a great experience. Morgan was quick to get back to me and set me up with a unitI got my car stuck on ice behind the units after a snow storm "completely my fault for trying in those conditions"And she was quick to get me a shovel and even went to Homedepot to get some salt. She goes out of her way and works very hard to please alot of people.
-
November 2022 by Valerie Torres
Excellent customer service. I appreciated how friendly the staff was. I didn't have any issues with my storage unit. I highly recommend them.
-
November 2022 by Moving Nextdoor
The in person customer service was great! The team here at Moving Nextdoor found this to be a great option for our quick temporary use. With a good selection of unit sizes to choose from.
-
October 2022 by The Mitchell's
Have been calling for 2 weeks to tell them I moved all my stuff out. All I get is a answering service that tell me that they will call me. Today I got charged again. DONT USE THIS LAZY PLACE. UPDATE talk to someone they told me how sorry that they are and would fix everything. I just got charged again and no one at the company will call me back again. This is 3 weeks after I moved out and was told everything was fixed. I was getting billed on the 1st of the month and this was on the 22. SAVE YORS SELF A HEAD ACHE AND DONT USE THEM THAY ARE STEALING MY MONEY.
-
July 2022 by Kristena Andersen
I was told beginning of April that I had to move my car by may 1st so they can repave. They weren't giving a free month and just told me I had to or else they would and I'd be charged. I don't live close by or have place to put it hence the need for storage I paid high amount for monthly. Everywhere I called was gunna be like 300 to tow to my house and 300 back that wasn't worth it so I paid 300 and found a closer storage unit provider. I called and gave my verbal notice last week of April and they keep charging me sending me bills. I called after first one in may and was told by customer care they'd have store call when they did I missed it and it was just bout my past fuel bill and again I missed it and it was to threaten to tow a car that isn't even there!they claim I owe a huge amount now. I gall and again get a customer care worker who can't seem to do anything but pass a message which is all I keep being told then nothing happened i never had issues with the original owners this company is awful and i wouldnt suggest them. Number one in customer service...ya right!
-
April 2022 by Misty Markovich
Left storage unit back in December and never got the deposit refund they give you the run around
