DEWALT Service Center is known for its friendly and helpful staff, providing excellent customer service. Customers appreciate the staff's knowledge, caring attitude, and willingness to go above and beyond, whether assisting with tool repairs or offering advice on tool choices. The store is clean and organized, making shopping and service visits pleasant. Many customers value the quick and efficient repair service, with some noting that repairs are done promptly and with care. The center offers a variety of tools at lower costs, and customers have had positive experiences with exchanges and repairs, even when the tools are old or broken. Despite some frustrations with product costs and shipping fees, the overall impression is that the staff's helpfulness and quality of service make this business a trusted place for tool needs.
these guys are great, if Dewalt was as good as their service people they would be great too. I bought a 20 volt 3/8 ratchet 23 years ago, I paid 199.00 for it, I have sent it back twice and haven't used it four hours yet. i will have paid almost 100 dollars in ups fees, This is ridiculous, as Harbor freight will exchange... read full comment
February 2026
My greatest thanks to the wonderful crew at DeWalt; Elaine, Ester, and Ernie. The three E's in Team. They gave me the higest level of customer service. I could not be more appreciative of the way they helped and cared for me.
September 2025
Internet and voicemail say they open at 8:30 on Friday, however when you arrive, door sticker says 9 and doors still locked at 8:45 with several people waiting outside.
