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February 2024 by Russel S.
I am so done with Discount tire! I have purchased many many tires from them over the course of thirty years. The past several years however, have resulted in horrible, inexcusable business practices. When I pulled into the Littleton location a couple of months ago with a nearly flat tire, they refused to repair it because the tires were older than ten years. The vehicle belonged to my elderly mother who literally only drives the car less than 1000 miles per year. I now use the car once each week to take her from her assisted living facility for a short drive around the local area. The tire barely have 5,000 miles on them. Fortunately, Big-O was happy to repair the tire. Today I took my Jeep Wrangler in to have the off-road tires rotated. The Jeep is driven about 100 miles per month and the tires I learned just hit the ten year mark. Well, they refused service due to their policy of not working on tires older than 10 years. Each tire cost me around $350 each and are only a quarter worn. The representative was however anxious to sell me a new set of tires! Once again, I was able to go to another tire store and have them rotated. I am done with Discount and refuse to purchase tires from them ever again!
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February 2024 by Chloe S.
Brian was really outstanding, he went above and beyond to make sure that the tire I needed was ordered and installed the same day. Phillip was also great when I came in later in the day to have it installed
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January 2024 by Ernesto Z.
This particular location has been my go-to for the last four years, and I have never been disappointed by their distinct hospitality. The staff are so welcoming and put forth excellent customer service. I come to them for all my tire changes and they were quick to get me in for a tire patch at one point. General staff and even the mechanics are always responsive to anyone who comes through the door and ensure that your needs are met.
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January 2024 by Steph H
This is by far one of the best locations I have been to! They were so busy but, made sure every customer that walked in the door was taken care of right away!! One of the guys “DIEGO” called me over right away to help assist me. He was so attentive & helpful I was in & out within the hour! I would HIGHLY recommend Diego as well as this particular location ?
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January 2024 by Giovanna Almeida
Diego was awesome and a huge help with tire knowledge when I was getting tires filled up. Wasn’t trying to sell me anything but guided me to make the best decision with my car!!
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January 2024 by April Marie
Uneven tires, in and out in 5 minutes. Love you guys!
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January 2024 by Aiden
Called in and rep refused to install tires larger than stock size.
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January 2024 by Joaquin M.
They changed my tires back in December, and a few days later one of the tires was slowly deflating. Came back to the shop and advised them on this, told me to pull aside by the tire inflator and someone was gonna be there. No one ever showed up. The gentleman inside mansplained me that 28 psi was still good for tires (considering that it's winter, and recommended psi is 42) First and last time I ever come here
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January 2024 by Peter Swayze
Very friendly and surprisingly patient staff for such a large operation/chain. Impressed.
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January 2024 by Krystal McPherson
Thank you Phil for your kindness and help on such notice. Great customer service!
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January 2024 by A J.
Scammy business practices. They added tire warranty certificates to my purchase (which I didn't want or need) without asking me, assuming I'm a dumb woman who wouldn't notice. Thankfully I checked the receipt. I had to drive all the way back to get a refund. Will not return to any Discount Tire.
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January 2024 by Bob McEwen
Wow, this place was very busy and they were very professional and very quick to get my flat repaired. I highly recommend doing business with this Discount Tire. Impressive! Thank you.
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January 2024 by Erick McKesson
The best experience I've ever had at any car service shop, hands down. Every single person working here is extremely friendly, accommodating, helpful, and honest. This will be my go to store for tires from here on.
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January 2024 by Jim Reilly
Much less busy today.
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January 2024 by L. Davis
Historically I have been a huge Discount Tire fan. I've gone there many years and have referred people there. However, slowly but surely I have experienced more and more problems there and I have finally changed my view. Making an appointment doesn't really mean too much because when you walk in on time the lobby will be jam-packed with various walk-in clients, many clueless, and there is no system for "checking in" unless you are willing to go up to one of the counters and "barge in" on someone else's conversation. I have waited in line as much as 30 minutes before finally getting up to the counter for my appointment. They need to have a way to check in on the app and also have a dedicated employee call out your name once you've checked in. Next, regarding seasonal changeovers, I have had various problems with the quality of their work resulting from rushing. I've driven home only to find that one of my wheels has a lock nut on it from someone else, to which I have no key. I've had them break multiple wheel bolts off. They will blame the bolt, and never the fact that their techs rush rush rush and cross thread the lug nuts and then torque them full blast with hammer drills from Milwaukee that have likely not been calibrated since they went into service. We have also been given back the nuts for our summer tires and when we counted them some are missing. Any complaints may be received with either genuine help or disdain, depending on who you get. After all, they are rush rush rushing, and you are wasting their time with complaints. We ended up buying a 3 ton jack and a torque wrench and just do our own seasonal changeovers. It's so much easier and wastes far less time. Discount tire management needs to really address quality issues. A great company is sliding downhill.