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January 2024 by Pattie J.
Everyone was friendly, efficient and hard workers. I was picked up on time at the hotel, safe driving to office, quick checkin, car inspected and we were on our way. Steph was our driver and was so kind and efficient- made the drive so relaxing. Returned the car - quick and efficient. I kept the car a second day- text Steph and it was it was done in 30 seconds. Kaitlyn Ivy drove back to hotel- she was so friendly and a safe driver. Thank you
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January 2024 by Joanna Janas
I reserved a Suburban here a week prior to my reservation. We had 5 people and lots of big luggage. We needed the Suburban for our 3 day roadtrip. I planned on working in the car and my mother has oxygen, so we were also wanting a car with an outlet. We arrive to get the car and they don't have the Suburban. They have either a minivan or a Nissan Armada. Neither that are comparable. All I heard were excuses about how everybody wants a Suburban. I had no choice but to take the Armada. We had to re-pack/consolidate luggage and our 5th person was crammed into the back corner of the car for 3 days. The "luxury" Armada had no outlet and furthermore had a recall of the blower fan in the engine. The entire 3 day trip, the engine sounded like a garbage truck and drove awful. The salesperson agreed that Japanese cars have a lot of recalls and didn't care. HE also didn't care that we had to settle for a car we didn't want and was full of excuses for every complaint. Not getting the car we reserved had a huge negative impact on our trip. It wasn't big enough and it wasn't sufficient. The salesperson said the price of the Armada was more expensive because the Armada was a "gauranteed" 4 wheel drive....big whoop. Do I care? NO! One thing for sure...it has a guaranteed recall and drove like it was in the wrong gear! I also sent a complaint/inquiry to "customer service" on Enterprice 24 hours ago and have heard nothing. I spent thousands of dollars on my trip and the only negative experience I had was with Enterprise. I will never rent from Enterprise again as they either don't guarantee their cars or similar types of cars or they don't make it right. They don't care.
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November 2023 by Andrew Marsh
This was my first time renting a car from Enterprise and they did not disappoint. The staff at this location was extremely helpful and made my experience comfortable and easy. Their rates are also very reasonable!
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November 2023 by Carlos Diaz
My car steering wheel was sticky, and one of the seats had liquid stains.My car didn't have cruise control. Low horse power...The suspension was terrible.Pros: good mpg, newish car, no wait.
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November 2023 by Mitch Masters
Abram was great; I was in and out with a car in just a few minutes. No pressure or upselling.
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September 2023 by K
Gus and Patience were very helpful. Great customer service.
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September 2023 by Ivelisse Figueroa
This is the most unprofessional place and Michelle is the rudest person and unprofessional the office is dirty, she really do not care about customer service and it seems she do not want to be there. Did not call me or email me to confirm while I was driving to pick up my rental, she just took upon herself to give my rental to someone else and give is an attitude because she screw up . Don’t go there.
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September 2023 by James Blease
Great rate. Super friendly staff, car was perfect. Thanks Katie!
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June 2023 by Lily Bassett
very rude. told me there was a car ready for me the next day but when I called he said I have to wait a week for it.
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June 2023 by Patrick Montgomery
Shoutout to Abram, for having great customer service. I recommend anyone who needs their service should definitely come here.
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March 2023 by Jennifer Tippett
These guys went above and beyond to help me out- Cole and Cruz were amazing and the car was clean and well maintained. Definitely recommend!
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March 2023 by Sean F.
They were very nice on the phone and in person, process was fast and easy, cole was very kind and professional.
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February 2023 by Saishiva Ram Naidu
We booked a full size car and expecting a camry or similar to that but we got a nice bmw, Good customer service, Cruise explained everything well. Definitely we will rent a car from here in future.
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February 2023 by Norma O
I was promised a discount by Cruz which never happened. Its like they told me what I wanted to hear at the moment. besides that everyone is nice. the process is simple
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January 2023 by Todd H.
I had a blow out on my car, so I needed a rent-a-car fast.So grateful for Cole at the Enterprise Leetsdale location.I called several locations to locate a car with no luck. Cole at the Leetsdale location told me to come on down and he would reserve the last car they had for me.When I arrived Cole was so friendly and efficient I was in and out with a car within minutes.Super easy return and top notch customer service from Cole.Enterprise is great, Cole is a superstar!
