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October 2023 by Jessica Tekely
Brought my car in for an oil change last week; they recommended a tire rotation and I agreed to it.A few hours later, one tire was completely flat (and I had no issues with leaks or anything before this). Took it into another place the next day and they discovered the valve had been broken likely as a result of Express Car Care being too rough/inattentive during the rotation.Mistakes happen and I get that but when I called and left a voicemail explaining what happened (not asking for a refund or anything)—they never called me back.So 2 stars for making me go through all that by damaging the tire valve, also for doing absolutely nothing to rectify the matter.Edit in response to shop owner: I definitely did call and leave a voicemail, I have evidence of this on my phone. I could not just come back to the shop because of my work hours. The tire did not have a nail in it. The tire was fine, just the valve was damaged—maybe it was grazed by another piece of equipment or something. Might be worth checking into your call/voicemail system to see what happened.
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September 2023 by Billy Millar
Went in for an oil change - very fast and cheap. Friendly staff and cool retro pop machine (functional).Service: Oil change
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August 2023 by Jaron Solomon
I never leave google reviews, but I’ve had so many overwhelmingly positive experiences here that it feels deserved. Every single time I’ve brought my car in for the last 4 years, I’ve received nothing but the most honest service. Anytime an issues cropped up, Wes, Rob, and their team have brought me back to explain and show the issue in detail, and on multiple occasions have even dissuaded from doing unnecessary work recommended by other shops. This might be the best mechanic I’ve ever been to, and would recommend this place to anyone. A gem of a business, seriously.
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August 2023 by Ella Wortman
Need a dad like figure to change your oil & "kick the tires"? This is your place! Going to the shop as a girl is always a little anxiety provoking because it traditionally isn't a space that is meant for us but these gentlemen are comforting & incredible. GIRL APPROVED! 10/10
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August 2023 by Bryce R.
I've often associated small family-owned businesses with quality service but at a slower rate than your large, on every corner shops. This place doesn't fit that bill. Everything was quick, easy, communicated clearly, and with the quality you'd expect. Give them a shot and stop lining the pockets of shops who don't care about the customer.
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July 2023 by Marie B.
I dread doing anything car related. However, I have been coming here for several years now, and Wes gives exceptional customer service each time. Truly appreciate the honesty, friendliness, and courtesy. I can confidently refer my friends and family here.
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June 2023 by Audri Duran
Rob, Wes and the whole family over at Express Car Care are the absolute best! I've taken my car here for repairs for the past year and they always do a great job with everything. I've had oil changes, repairs done on my breaks and rotors, and other work done on my car at Express Car Care. They are always very quick about getting you in and doing the job right. They do the repairs quickly and correctly without gouging and don't make you feel foolish when they are explaining the mechanical issues. They take time to care. I'm glad I found these guys.Services: Transmission
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June 2023 by Gretchen Pennington
Really nice staff. No appointment needed for oil change. Got my car right in. Happy w/service.
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May 2023 by Veronica Goring
Popped in for an oil change for my trip to San Diego. They got me in and out within a minimal amount of time very kind even topped off my washer fluid and checked everything else for me. I will refer to my friend & family!Service: Oil change
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April 2023 by Amy B.
The owner is a liar and did unnecessary repairs to the family car. On top of that, they broke another part that was not damaged prior to their work and refuse to acknowledge their error. On top of the the attitude toward the SWF is - well if you know what SWF stands for you know what I mean. Id take our cars anywhere else going forward- and I'm kicking myself for not reading the reviews here prior. So many are similar to our experience and then the owner's response is identical. How Can so many customers be lying and the owner never? Just chose someplace else unless you have lots of extra money and patience to burn!Oh, and that diagnostic fee...yeah they won't credit you for it so just chalk it up to lost too!
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March 2023 by Samantha Gilmore
These guys are so nice and professional. You can tell they are actually interested in fixing your car. I've never felt ripped off or taken advantage of here. In fact, one time they called and said they couldn't justify replacing or fixing anything because it just wasn't necessary. I know for a fact if we took my car elsewhere they would have come up with something unnecessary to do just to get money out of us. They don't overcharge for the work they do either. 100% recommend.
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March 2023 by Melinda Englehart
Wes was so kind and helpful. They got me in right away and had my oil changed within 25 minutes. It was all the things you need these days: quick, easy, and the staff (Wes) was amazing to work with!Service: Oil change
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March 2023 by Molly S.
I have been going to Express Car Care for several years now, and they always provide such reliable and quality service. They also are so kind and genuinely good people. I won't be going to any other mechanics as long as I'm living in this area!
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February 2023 by Peter Sengelmann
These guys have worked on my cars for years. Always fast, honest and do good work. Highly recommend
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January 2023 by Noelia Rodriguez
I have been getting my oil change for 3 yrs here and am always very happy with the service they provide and how reasonable they are. Always very attentive and efficient!
