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April 2024 by Bran'Dee Mays
Miki was great! Appreciate the customer service I received.
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April 2024 by Dwayne Tuttobene (Knox)
Quick and easy fast service excellent stuff with answering questions and concerns
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April 2024 by Jessica Thibodeaux
Saul Fonseca is extremely helpful, transparent, and patient. He is the reason I decided to choose this location for my unit. Thank you for making everything so smooth!
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April 2024 by Elienai Arriola
Saul and Chi were very helpful and so nice ! Very happy with the facility.
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March 2024 by genevieve abeyta
I met Chi. Just want to say I am happy renting with ESS. Thank you.
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February 2024 by Addyson and Nash Reimer
The worst.
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February 2024 by Geoff Arguello
Caralee was great help with any questions I had
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January 2024 by Christopher Rodriguez
Saul the slug was awesome in helping me out and making sure i can get all set up and ready the same day even when they were 10 minutes till closing. 10/10
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January 2024 by Gregory Weston
“Saul” is a slug of a human being. He came up and harassed me while I was moving items out of my storage unit. Slug Saul should lose his job for harassing customers. Hopefully a manager will see this.
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January 2024 by Zay Mcgee
Saul was great today!
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January 2024 by Stephen Tao
First time when I was in my first floor second level storage, a girl just moved my mobile step ladder ...she said"my bad I thought it was empty.The second time this man took my mobile step ladder while I was moving my stuff from the trailer to my storage unit, I kindly said "Sir I am on it, there's another one on this level". He nodded and said" got ya but I need this one right now."I could see that this place has become a place for homeless people. I was amazed by him taking out a box of expensive alcohol to a shaded window car.
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January 2024 by David Kadycz
I came to this storage facility with my friend to pick up some items. Since I am planning to move to Denver soon, I was considering using this facility for temporary storage while I move. After getting to see the facility, there is no way I’m putting any valuable items in storage here. To begin, my friend’s unit was robbed. The unit has an open space at the top where an adult human can easily fit by simply climbing up a few feet. The security in this facility is clearly lacking. There are no cameras actively checking the isles of individual storage units. There are not enough personnel manning this storage facility. You’re lucky to get one person at the office, which is clearly not enough manpower to secure this location. Unoccupied units sit open, which should not be happening. There was a cup or urine by the elevator, which is a clear indication people are living in the facility. When we confronted the person working here, she admitted that there had been security issues in the building, but that they had not made any customers aware of these issues. IF YOU HAVE ITEMS IN THIS FACILITY, PARTICULARLY ON THE THIRD FLOOR. GO MAKE SURE YOUR STUFF IS THERE. FOR YOUR OWN GOOD. Please go seek out more secure locations to store your personal belongings. My friend is currently in the process of filing a police report. This Company had one job, and they failed miserably. Take your business elsewhere.
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January 2024 by Noah Dziedzic
DO NOT RENT from this Extra Space Storage location (or any for that matter). The units on the third floor of this facility, as well as the facility itself, are not secure and can easily be accessed by burglars without even having to break in. The "secure" front door entrance can be accessed without a code simply by shoving a thin stick between the sliding doors to trigger the motion sensor that opens the doors from the inside. On the third floor of the facility, every unit has a ~four foot gap between the top of their unit and the ceiling, which is covered only by three thin metal cross bars that do not in any way prevent someone from entering your unit. All they need is a ladder. I have photo evidence of numerous other third-floor units with obvious signs of forced entry, have filed a police report, have connected with an attorney if Extra Space continues to refuse to pay me for losses, and will continue to climb the chain of command at Extra Space Storage until they do. The worst part of this entire deal: Extra Space Storage has known for a long time that their facility is insecure and that people's units are being broken into. They have done absolutely nothing about it. They didn't notify renters on the third floor that their items may be in jeopardy or were already taken, they didn't add any security measures to secure the individual units on the third floor, and they didn't do anything to prevent illegal entrance through the front door of the building despite having ample video evidence of this occurring. The facility manager told me that she knows this has been happening and has implored corporate to allow their facility to expand employee hours to have more on-site presence, to hire additional security personnel, to upgrade the process for entrance into the building and onto the elevator, and to place additional bars across the open area atop the third floor storage units to prevent someone from being able to enter them with a ladder. Corporate's response to everything? No, it isn't in your budget and we are not willing to pay anything additional to cut into our profit margins, regardless of security issues. Extra Space Storage is guilty of gross negligence as they knowingly allowed their building and their renters' property to be accessed and burglarized without notifying anyone or doing a single thing about it. The only service that Extra Space Storage offers is to securely store your property for you in their facility, and they have utterly and disgracefully failed to do so, and they know it but refuse to do the right thing to remedy the situation. To Extra Space Storage, pay me the money you owe me to reimburse me for items lost and for the rent I paid to you to secure my property. You did not perform the single function that you claim to offer and that I paid you to perform. Myself, along with many other renters, deserve compensation given your gross negligence and the liability you assume by operating your business as you have. If you are in the same situation as I am, reach out to me and join me in the righteous fight against Extra Space Storage and yet another example of corporate greed at the cost of everyday people.
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December 2023 by Stefanie Flores
I called today to combine two small storage units we have and move into a bigger unit. Chi was so helpful. They checked out the unit to make sure it would be convenient and accessible, and they took care of canceling the other two units (when their term ends). Thank you, Chi!
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December 2023 by Jorge Martinez
Excellent service
