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March 2025 by Char MacCrone
Wow blown away how friendly Rick and Jazmyn were !!! I had to have a lot done and was definitely on a budget, they made a list of things I need and what order I needed them, then they work with me to get those parts installed. Thanks again Rick
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March 2025 by K N
Great customer service
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March 2025 by Afia Ukor
Went in to get a tire patch and plug done after I ran over a tire nail and they were done within an hour! I had come in the night before right before closing, Jazmyn was super kind and helped me put on a spare tire. Then they patched up my tire first thing the next morning. Great service!
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March 2025 by Michael Gallagher
Scheduled an appointment to get my tire repaired. They got me in that day. They were on time, fixed the tire and got me out timely. The staff was really helpful and fixed my tire in a cost effective manner. Appreciate their approach to customer service.
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February 2025 by Michael Vandy
Jasmine 5stars great person
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February 2025 by Lacattack 109
Rick, Bill, and Alex were a great help, Firestone Rocks!
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February 2025 by Erin C
I dropped my car off for a tire patch because my tire had a nail in it. I waited 2 1/2 hours even though an appointment was made. The next day my PSI in my tire was low again (17) so i called to reschedule an appointment for 7 am. The tech for the job didn’t show up til 8:30 am and I didn’t get any feedback til 10 am. I found out the tech shaved down my tire too much so now I need a whole new tire. Firestone said they will cover the tire but I have to wait a whole another day to get my car back because they don’t have any tires in Denver. They also aren’t going to replace a second tire for matching tread, they want me to pay out of pocket. A simple tire patch fix is becoming a headache and a waste of three whole days.
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February 2025 by Jon Windley
Scheduling issue which was my fault - manager went above and beyond to work me into their schedule, and completed the work early. Great job!
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February 2025 by Jake Wyman
It’s hard to find shops with integrity. I had a small issue with the car on pickup, and the shop made it right.
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February 2025 by Lauren Dmochowski
Rick! What an amazing man to find in this industry! I’m a young woman and he treated me with such respect and didn’t try to price gouge me. He is very kind and personable. I’ve never been a fan of big chain mechanics, but Firestone is now my go-to. Seriously, it’s that good. A lifetime alignment is more affordable than two alignments. Everything is very reasonably priced, and with the customer service Rick provides, I’ll be a customer for life. Thank you Rick!
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February 2025 by Laura VanBellinger
Staff was exceptional!!!! I had a serious issue with my tire and they immediately looked at the situation and fit me into their schedule. All staff were friendly and informative. The manager was amazing and made my experience stress free!
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February 2025 by Gary Slocum
Had a strange clunking noise in the suspension that sounded like a mechanical breakdown was eminent. Scott, the lead mechanic found nothing mechanically wrong. He tried a thorough suspension lube job, and that fixed it. Great intuitive sense by the mechanic. Only $21 fix. Honest and trustworthy car repair shop, has earned my loyal business over the years.
Dale, the shop manager did a great job of communicating.
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February 2025 by Brenda N
I have been a 30 year customer, but may not return. I took my car in to have a small screw removed and possible flat fix. The tech looked at the tire in the parking lot and told me I needed a new tire and they could not repair for liability reasons. The screw was not in the sidewall. The tire would be $400-500! I took my car to Les Schwab tires. They actually removed the tire, to find the screw had NOT punctured the tire, there was NO leak, and did NOT charge anything!! Very disappointed in the treatment I received, and will share far and wide!
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February 2025 by Carolyn Klein
The five rating is for the Rick, the manager.
The shop ran way over the time quoted and it was dark out when finished. At 89 I no longer can drive at night.. Rick drove me home. Not only that but gave me a granola bar since I didn't have lunch and it was too far for me to walk anywhere. He was soft-spoken, kind a kept me posted. I so appreciated his concern for me and help.
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February 2025 by Matt Walker
I had a dead battery. Total cost for new battery and disposal of old was about $250 but service was fast and friendly. I was there maybe an hour.
