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October 2025 by Phill Bruno
Autumn was great and very professional. I really appreciate Her communication skills and how nice she was she was Never was it so easy to pay my mortgage thanks again. You rock
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June 2025 by Jesus Alvarez
Went in to pay a closed account. I don't know if Joe dint have his morning coffee or because I don't have an account whit them but what a terrible service. Could not even properly say goodbye. The whole time he seemed annoyed that he was helping me
Go to another place these guy helping me was the manager what can you expect from other workers.
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June 2025 by Elizabeth Alonso
Simply the best experience with at this branch. I did not have an account and was just inquiring information when we both were roughly interrupted by another gentleman in the next teller over screaming at another teller, getting very annoyed with them, and she was trying to De-escalate the situation when she stepped in and she was simply the best all this while helping me as well .she was super knowledgeable and remained professional the whole time . I was very impressed by this branch and their team training and especially Autumn. I will be returning Great job Autumn!!!
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March 2025 by oyo ram
Benjamin helped me today great guy very polite and efficient !!
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November 2024 by Elizabeth Christine
I have had an account for 20 years and they decided to charge $12 a month so I cancelled my account with them .
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August 2024 by Qader amiri
The stuff are not helpful
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August 2024 by Liz Kwon
ATM is always broken
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July 2024 by John Ham
ATM not working so went inside. Long line with only 2 checkers. 3 bankers to open new accounts. Why aren't they working the counters!
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June 2024 by Brayan Vazquez
The worst bank does not serve their ATMs and they are the worst, just fix their ATMs
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May 2024 by Cinthia Infante Cortez
The atm at this branch is never fixed, my mom needs to deposit after hours and after a long shift the last thing she wants is for her transactions not to go through.
Thank you.
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December 2023 by Jhonatan Torres Roldan
Very bad service, the lady from the Ventanilla named Karina Rodriguez does not know what customer service is, very annoying, she did not know how to give me an explanation why she could not cash a check and she told me that the owner of the account if the bank manager I knew him if I could give him a large amount, then it is not because of administrative regulations but because he was known to the manager. I was cashing a check at the agency on Colfax Avenue and they told me that they did not have the funds and they sent a message to the Quebec & 28 Av headquarters. And they responded that if they had the funds, I should go to that headquarters, they would tell me. I approached and this lady Karina gave me many excuses that she could not substantiate, poor service and they should properly train their staff so that they can do their administrative work well and not give excuses without foundations, alluding that the owner of an account does not have the funds When it really does have them, the service of this staff is incapable, nor with this Bank I do not recommend it.
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September 2023 by Solitario Revoltoso
Atm most of the time dosent work.
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July 2023 by Deb Claxton
This bank tries to rip you off every chance they get. I got a check from another bank and it didn’t say one word about waiting to deposit it so I took it to the bank. The funds didn’t come through right away so 1st Bank charged me $62. How is that fair?
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June 2023 by Google User
They do not offer ATM fee refunds, but luckily they have competition in state who actually knows how to setup a banking system, and treat their customers right.
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May 2023 by Jessie Valdez
The Staff is being VERY friendly and helpful every time that I walk in.Also, nothing wrong with their service, everything is great so far.
