FirstBank is known for providing consistently good service with a friendly and professional staff. Customers often mention that they have never experienced long waits or bad service at any of the numerous locations they have visited. The staff is described as courteous, helpful, patient, and kind, with particular praise for staff members who go out of their way to explain things clearly, especially for those who do not speak English well. Many customers appreciate the warm attitude and the effort staff make to assist with various issues, making for some of the best banking experiences. The bank's locations are generally convenient, with short lines and attentive service. Some staff members, like one named Lan, are highlighted for their friendliness and prompt assistance. Customers with multiple accounts find helpfulness and professionalism consistent across different visits and locations. However, some criticisms are noted. A customer expressed dissatisfaction with the value of a sign-up reward and difficulties with the ATM, which failed to work properly for deposits despite prior checks. This customer, who is 81 and relies on public transportation, found the ATM's unreliability frustrating, especially after effort was made to verify its functionality beforehand. Despite these issues, overall impressions of FirstBank remain positive, emphasizing helpful staff and good service, though some customers are considering switching due to specific problems.
Never had a bad experience or long wait at the numerous locations I’ve been in. The staff has always been courteous and pleasant as well.
October 2024
This location is great. The lines aren't too long and the staff is very professional. Lan, in particular, is always very helpful and friendly. He makes sure to answer all my questions and help me with whatever I need in a very prompt fashion.
October 2023
I'm relatively new to First Bank, I have accounts at other banks and credit unions. But these 4 bad ratings do not indicate everyone's experience at this location. I've had nice helpful people with several accounts, and if they're new, they get help!
