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August 2023 by Davonne Massingill
The best cheapest insurance ever
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June 2023 by Alizon “Ali” Morales
It's always helpful. Never have a problem process payments
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March 2023 by Chris G.
I was hit by someone with Fred Loya on February 15th 2023, my truck has been in the shop since May 5th. A supplement was put in for approval and it took almost two weeks for Fred Loya to approve the supplement. Then finally my truck could be worked on. They say they pay for a rental car, come to find out that I was told it would cover the time my truck is in the shop. Which it does not. It only covers the time they estimate it to take to complete the truck. Which is only 4-5 days and I have been without my truck for a month and a half. They are very slow to respond to anything. No urgency. Every employee I have spoken with, claims adjuster, rental department, insurance agent, all seem to hate life and seem to do their job on their time. I am extremely disappointed an insurance agency seems to not care about people and just to collect. Everyone I have spoken with that works at the shop, my insurance and individuals with insurance, absolutely despise them due to their lack of time management to help customers of theirs or others. I took three weeks of calling daily to get ahold of someone in their rental department.
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March 2023 by John S.
This company is nothing but a bunch of sneaky, shady, deceitful, underhanded, rude, inconsiderate, thieves.My son was hit by one of their insured. He is 16. He was in a convenience store parking lot STOPPED in his car while waiting for cross traffic to pass. During that time, the person insured by this fraudulent company backed into his car. He is 16. He is a minor. This was his first accident. The insured go out of her car, apologized, admitted fault, shared insurance information, and both went on their way.After much phone tag and worthless voicemails with no information, my son finally heard back from them that he needed to go see an adjuster to have his car photographed and the damage cataloged. It took three different locations before one stated they had adjusters (the other two said they do not have adjusters and could not help, thanks, bye). After having his car photographed, evaluated, and the claim process started, he received a voicemail to the effect that the adjuster reviewed the damage, the story from both parties, and decided the fault was 50/50 and the claim would subsequently be denied. The other driver had to pay for her damages and my son had to pay for his.I was furious - their insured backed into a STOPPED car. He was waiting on cross traffic. They must have made a mistake, right? Wrong. I was the one who made the mistake assuming they would do the right thing. Upon calling back and being hung up on by their reps 5 times, I finally got through to the adjuster. I asked her about the decision and wanted to know why they denied it. Her response?"Your son did not take evasive action. Because of that, the claim is being denied." When I started to ask a question to get more information about this "evasive action" she interrupted me and stated, "I am not finished speaking. Do NOT interrupt me again. You will be able to speak when I am finished." Needless to say, this changed the entire atmosphere of the call. When this RUDE and insufferable employee finally stopped flapping her gums, I expressed my desire to know what his "evasive action" should have been since it was in a stopped vehicle waiting for cross traffic. I asked, "Should he have floored it to get out of her way and risked causing an accident himself? Should he have thrown it into reverse mashed the gas to get out of her way risking hitting a pedestrian, a building, a car, a pole? What was the evasive action that gives you the audacity to deny this claim?"Her response? "He failed to honk his horn. Because of that, this claim is denied." Before I could get a word in edgewise, "Nothing you say or do will convince me otherwise - this claim is denied." *click*Yup - she hung up on me.Now, for those of you who took the time to read through this, I hope and pray that you are NEVER EVER involved with a driver insured with this company. And for those of you who use this insurance? I hope you are happy with yourself for supporting a deceitful and fraudulent business who's business model is to take any and all fees for "insurance", and provide NOTHING in return. We were denied over $3000 dollars in repairs because my son didn't honk his horn. Both this company and those of you who support it disgust me.
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March 2023 by Zack R.
Beware!!! Sketchy company with even sketchier employees. Don't trust these people! They are straight dirt bags with the female manager being the worst. I've had to come to this office too many times to count over the past few months because of stuff they keep doing behind my back. Legal action is the next step with these slime balls.
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March 2023 by Michael
Always easy to work with
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February 2023 by Richard T.
Avoid this company at all costs. Poor customer service and totally unresponsive. Terrible reviews are well deserved.
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January 2023 by Tolanda W.
I have been with Fred Loya for 3 years, with no accident, ticket, etc... Not only did they do a rate increase for everyone at different amounts, they also changed their discounts and removed them from policies. The worst part is being told by them that not them or anyone else can tell me exactly how much my increase was or how much my discounts were. Only that after 3 years of no issues and paying every month, my policy has increased by $35. I only stayed with them because they were the cheapest option, but that is not the case anymore. Their customer service in both the stores and the "customer service" is the most horrible I have had to deal with. They can't tell you anything but what you need to pay, not they why to that amount, increase or anything. And let me not forget that the website is a joke and was made to be as clueless as the staff seem to be about everything. After 3 years I am extremely disgusted and disappointed in this company. They have had many complaints lodged against them, most similar to mine (do a quick Google search), and apparently things did change, but in the wrong direction. I hate that these big companies can treat those of us who keep them in business any type of way. It's pathetic and I hope they are forced to change their ways, or that due to their horrible service, they feel the blow via a much lower volume of customers. I would rather pay a bit more to deal with a better company.
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September 2022 by Guardian Transportation
AwesomeFast and easyGreat lady
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August 2022 by S. J. W-O
The guy there was very friendly and helpful! Thank you
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July 2022 by Jeni J.
This company is a giant ripoff I've been using them for a couple years, and apparently they've changed some policies because someone " committed insurance fraud on them". I had 3 vehicles insured with them and when I had to add this third one which is a 1994 Ford Explorer they charged me $400 as a"down payment" and to apparently add a driver. Later on I found out this did not include my insurance payment for the month which was another $315. I had hit a raccoon a few months ago while under their insurance. I did not make it clean because my deductible is $2,000 and when I got a quote from a repair shop it was only going to cost $900 to fix. Well anyways they canceled my insurance after being late a day and made me go back to reinstate. When they saw the damage they told me they wouldn't insure me anymore and so basically stole $400 from me in June. Run the other way with this ghetto company
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June 2022 by Rockin Paints
Very nice staff and quick too. Got me insured for a great price.
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June 2022 by Hector Hernandez
Great prices affordable very kind people never had trouble
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November 2021 by Rebecca Schwahn
Amazing customer service and better pricing. Will definitely recommend.
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May 2021 by Secret Williams
Affordable rates and good customer service.
