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February 2024 by KILL MoNsTeR4495
The staff sucks. They are rude. And they leave their doors open it was freezing inside of their store. I won't don't recommend shopping at this location
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January 2024 by Errol wade
I just left the store and realized that I wanted to voice how absolutely kind I’ve been treated every time I’ve come in to buy a pair. Katie is awesome, very kind and has excellent customer service that did not go unnoticed. They’re never pushy here. This is my 3rd pair and I keep coming back simply for their great service, not to mention the stylish shoes. Thank y’all!! ?
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January 2024 by Ronell Vance
Denver must visit for leather shoes, boots, and leather hats.
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January 2024 by Jennifer Calabrese
Love my girl Grace at this location! She's the absolute best ? ?
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November 2023 by mary kosanke
Highly recommend a stop at the Freebird Store at Cherry Creek. The selection is amazing. The staff is friendly, knowledgeable, and accommodating. Walked out with 3 new pairs of boots! Because I was traveling, they shipped them directly to my home. The boots were shipped promptly and arrived in perfect condition.
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October 2023 by lisa michelsen
Gorgeous boots, of course, but the staff is super sweet and helpful even when very busy. I'm on 5 pairs and I love each one.
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August 2023 by Veronica Blea
I love coming into the store!! Its always a great experience, however yesterday i went it and found the perfect pair of boots to wear to a concert. Kali was soo helpful in finding the perfect size and color!! One needed a bit of stretching. I made a crazy request to have them done before the concert, and kali said no problem!!! Truly made my day that she would make sure to have them done!!! Love this store!!
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July 2023 by Renee Buchele
I had such a wonderful experience here and of course I ended up finding the pair of shoes I loved. Wonderful customer care and a great experience overall from such kind staff - the mimosa was a sweet bonus! When I return to Denver, I’ll be sure to stop into Cherry Creek North! Thank you so much!!
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June 2023 by Sam Scott
I love Freebird and this is the closest Freebird to me. The brand is unlike any other and has a style all their own. The girls at Cherry Creek are helpful and accommodating. Every time I go in I always buy one, sometimes two pairs of shoes. What bothers me about this store is I always see people being served water, wine, mimosas… never have I been offered the several times I’ve been in. Even though I’m always in there with my husband spending hundreds of dollars… ?
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May 2023 by Lew Dotterer
Came here with our son and daughter-in-law. Our son found some shoes he liked. They did not have his size and color he wanted so they will ship directly to their house. Everyone was nice and offered us water or mimosas. Nice touch!
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May 2023 by Paul Ferreira
I bought the Free Bird Maddox Ice boots online but was disappointed with their quality. One of the eyelets detached from the leather upon trying them on for the first time, which was unexpected given their price point. When I contacted Michelle "from the Flock" for assistance with returning the boots, she sent me a return label for the wrong product and informed me that the boots were final sale due to their exclusive pricing. After posting a negative review, Maggie from Free Bird intervened and resolved the issue. Free Bird won back its customer.
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April 2023 by Paul F.
I recently bought the Free Bird Maddox Ice boots, but I was disappointed by their quality. Upon trying them on, one of the eyelets detached from the leather with minimal pressure, indicating poor craftsmanship. Given the price point of these boots, I expected them to be durable and withstand everyday wear and tear.When I contacted Michelle "from the Flock" for assistance with returning the boots, I found her unhelpful. She even sent me a return label for the wrong product, Hicks instead of the Maddox Ice, indicating a lack of attention to detail and disregard for customer service. When I brought this to her attention, she informed me that the Maddox was purchased off the final sale page, and all items there are "final sale" due to their exclusive pricing, making them ineligible for returns or exchanges.This experience has left me dissatisfied with Free Bird's product quality and customer service. The grommets on these boots are not even comparable to those of a pair of Walmart shoes, let alone a premium brand. It is one thing to try and return a final sale product due to personal preference or fit, but it is entirely different when the final sale product is unfit for its intended purpose. I will not be buying any Free Bird products and recommend that others look elsewhere for reliable and durable boots.
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April 2023 by Rhi Holmes
I had the best boots buying experience here, Kali and Jordan were absolutely amazing! Kali worked with me to try on boot after boot after boot to find the perfect fit and made the whole process unbelievably fun! I’ve walked away with 2 pairs of amazing shoes that I can envision a lifetime of fun in, I can’t recommend this store and the amazing team here enough, well worth a visit. Oh and the shoes, great quality boots that feel like butter on your feet with that lifelong leather quality, come here for stylish quality boots and shoes! The vibe in-store was amazing with a great sound track and the ladies here chatted with me, getting to know me and therefore making awesome recommendations for my style. Big love to the cherry creek team!x
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March 2023 by Jason Cole
The place is setup very nicely and the people who were working there were amazing. They even offered me drinks while shopping with my wife. They were super knowledgeable about their products. Great experience with this store on multiple occasions.
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December 2022 by Kristy Mata
Best boot/shoe store in Denver metro area with top notch customer service. The sales gals there are so fun and knowledgeable about their inventory, it was a great experience overall! I won’t buy boots anywhere else! ❤️
