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January 2024 by Sandy Johnston
bought a pair for $200 and they went on sale a week later for $137... they cant give me a refund for the difference...sending them back..... I will not recommend due to customer service...
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December 2023 by Eva Lelvis
I bought quite a few pairs of unique boots. Great quality, love to buy when they have a major sale.
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September 2023 by Chef Ginny
My daughter works here. They treat their employees well. Not any room to grow, but it is a good place to work.
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May 2023 by wendy cronin
I was super excited for my first pair of booties and I was able to purchase them for my Birthday, until they arrived dirty used and in a used box. I tried calling, emailed and facebook. No answer or help. What a disappointment for a luxury company
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February 2023 by Wally Wood
I cannot give more stars unfortunately. I put an order in, which I ended up canceling and then reordering. Everyone in the store and through email were so awesome and understanding, service was great and got the boots early for my wife's birthday. They communicate through Instagram instantaneously. Thank you so much, the boots are jaw-dropping-she hasn't seen them yet :):)
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February 2023 by Kendra Standley
The store Manager Lysette at the Scottsdale/ Kierland location was so terrible. I am a local business owner and would never hire her. She literally yelled at me, demeaned me only to realize by her own admission that she was in fact incorrect in her information. She didn’t know how to explain her company’s own return policy. She was so triggered because I didn’t understand what she was saying that I had to step away and go ask a different employee who was very kind and knowledgeable. She was able to explain it in less than 30 seconds and I understood completely. I will never deal w Lysette again. She needs training, product knowledge and company policy knowledge.
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January 2023 by Maggie Igl
I got the brown woodlands, quickly fell in love and decided to get them in white for my wedding. They were a hit - comfortable, gorgeous and a new staple in my wardrobe that brings me back to my special day.Quality is matched by their customer service. My first pair had some issues with the stitching. It was easy to return, the team expedited processing and getting me a new pair when I shared it was for my wedding, and a few of them wrote custom notes congratulating me on my nuptials.Above and beyond. I love you guys.
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January 2023 by Kim Mii
Freebird shoes are the BEST quality shoe that I have purchased in many years! They rival my favourite brand, Arnold Churgin, which was my first high end leather shoe I purchased back in the 80's. Haven't found a comfortable, quality leather shoe until my Freebirds came! The craftsmanship and quality is superb! The packaging presentation really surprised me. Beautiful presentation! The fit was perfect! I wear a 9 and was very (pleasantly) surprised that they actually fit. I was hesitant to order online as this was my first time ordering a shoe online. Boots are next! The customer service is top notch as well. You don't get lost in a phone tree and they are prompt in responding to emails too. Treat yourself to luxury with a pair of Freebirds! You will be thrilled that you did. Thank you, Freebird!
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January 2023 by jose salcedo
I got some boots for my wife and they came damaged!!! Im so p$$ed , called costumer service and nobody answer.
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December 2022 by Shannon
Omg they came today..this is my 11th pair. The only thing I don't like about these boats is I have to choice 1 pair a year.(limited closet space) I love love these boots.
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October 2022 by Maggie Melvin
I got the brown woodlands, quickly fell in love and decided to get them in white for my wedding. They were a hit - comfortable, gorgeous and a new staple in my wardrobe that brings me back to my special day.Quality is matched by their customer service. My first pair had some issues with the stitching. It was easy to return, the team expedited processing and getting me a new pair when I shared it was for my wedding, and a few of them wrote custom notes congratulating me on my nuptials.Above and beyond. I love you guys.
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February 2022 by Kim Mii (ThePreppers)
Freebird shoes are the BEST quality shoe that I have purchased in many years! They rival my favourite brand, Arnold Churgin, which was my first high end leather shoe I purchased back in the 80's. Haven't found a comfortable, quality leather shoe until my Freebirds came! The craftsmanship and quality is superb! The packaging presentation really surprised me. Beautiful presentation! The fit was perfect! I wear a 9 and was very (pleasantly) surprised that they actually fit. I was hesitant to order online as this was my first time ordering a shoe online. Boots are next! The customer service is top notch as well. You don't get lost in a phone tree and they are prompt in responding to emails too. Treat yourself to luxury with a pair of Freebirds! You will be thrilled that you did. Thank you, Freebird!
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February 2022 by Sara Ann Mortensen
OK; we all know their shoes are gorgeous and well made! The reason I'm here writing this review though is due to EXCEPTIONAL CUSTOMER SERVICE. I'm so impressed with their entire customer service team. I called and left a message, and get this- they actually returned my call!! We were able to get to the bottom of my concerns via email and I feel totally taken care of. It's often been my experience that once a company grows into a success, they either stop staffing customer service folks, or they ignore customer inquiries. I am so grateful for the service I received. They solidified me as a lifetime customer. I cannot say "thank you" enough for their support and service!
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January 2022 by Karen Wolfer
Excellent Boots and even better service! I bought boots for my husband, but they had a broken zipper. We went to the Cherry Creek store and within minutes, they had taken care of the exchange. They didn't have them in stock but promised to mail them to us. Less than 72 hours later, my husband was wearing his boots! Amazing! Thank you FreeBird! #FlockForLife
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December 2021 by LoWriter Smith
This company has some of the best customer service I've ever experienced. They are kind, professional, and very helpful over the phone. The boots are quality and made to last. I purchased a pair a few years back, and they are just beautiful. They are still awesome.
