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February 2025 by KMM T
Excellent experience with this location staff was knowledgeable and friendly
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February 2025 by dick urkel
Can't be bothered to check on the status of an online order made hours ago for a single game. It must be very difficult to take a singular game off the shelf because of how INCREDIBLY busy GameStops are...
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February 2025 by Eric Hernandez
They kept tryin to push they're "gamestop rewards" on me even after i kept saying no, seriously stop tryin to force stuff on your customers, will never shop here again.
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February 2025 by Johnny Cleary
Went in for warranty swap Jorge the store manager was super helpful and professional. Made some joke had a good laugh honestly made me and my boys day 10 out of 10 would definitely recommend
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February 2025 by mel
Don't bother with this location if you need anything beyond a simple purchase (and no returns).
I ordered a pre-owned console on 1/18 and it arrived 3 days ago (1/24). According to the return policy on GameStop.com, pre-owned consoles ordered on a regular account can be returned within 7 days of delivery (15 days if you have a pro account). Meaning, I have through 1/30 to return the item.
After finding my account and my order, the first store associate told me the system wouldn't allow the return because the return window expired on 1/27 (which happens to be the date I was there). I clarified that the item was delivered on 1/24, which means returning today (1/27) should have been well within the return window. Then he called his co-worker over, who didn't even bother to take the time to look at my order details or my info. The immediate response he provided was basically "We can't really do anything about it except an even exchange." I asked him to confirm that the return policy allows returns within 7 days of delivery, to which he replied "You have 7 days from the date of **purchase** to return the item." ???????
Not only is that incorrect (as confirmed by another GameStop store + online customer service), but it didn't make any sense based on the info they had. They told me the return window expired on 1/27, which was **10 days** after the purchase date... not 7...
Needless to say, it was very clear that these employees were intentionally misquoting their return policy to fit their narrative and not help. Gross.
I called a second location who was kind enough to confirm the policy and even went as far as to confirm that their POS would issue the return before I arrived.
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February 2025 by Nustret Bahtijar
3 people working, 2 of them didn't know what rog ally was. Pretty sad they don't sell anything good there beside ps5 how are these place still making money? They recommended best buy so maybe that's where we always go skip game stop cause it's bullshit.
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December 2024 by Laramie Reece
The store was packed; they had boxes in front of products so that I couldn't see what I wanted to buy (I mean there were 5 boxes on top of each other) and then there were things thrown around on shelves, so it was hard to see (I am handicap so I can't bend to see things without help) and no one offered because they were too busy talking about other stores getting products! When I finally purchased, I got my new membership renewed, but never was offered anything else, like what comes with it (my membership had lapsed for a bit). I was very disappointed in this store.
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December 2024 by Buster Ledet
Jay helped me really close to closing with amazing customer service. Great location with good Pokemon stock.
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November 2024 by Joshua Yanez
Love this stores customer service is great I really
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November 2024 by John archuleta
Very knowledgeable workers my visit was great!
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October 2024 by Zane Graf
This area is kind of a dead spot and I just mean that as they don't have in stock items. Blame the area, denver is just trash now and most stores don't bother to carry things anymore.
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October 2024 by George Bailey
Friendly good service they always know what they are talking about.
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June 2024 by GatoActivado Productions
I was going to buy a Xbox game that had a slip cover included along with other two games, around 70 dollars sale, the employee decided to give me a non slip cover copy, I asked for the one I picked and he said it was for the last copy, I left the store empty handed, good job on sales GameStop employee! I hope that slip cover you kept boost your monthly goal
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May 2024 by Miguel Mendoza
Good customer service
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March 2024 by Clarence Ransom
Friendly and helpful!
