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February 2024 by Issa Gruber
We tried to inflate our tire at the gas station and messed it up they were very kind and filled it up right away.
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February 2024 by Armando Diaz
Customer service is top notch here.
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February 2024 by k halleck
I made an online appointment and when I got to the shop and showed them my confirmation they turned me away and said they’re booked and they didn’t get notified of my appointment being made.
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February 2024 by Lola Key
I came in in person and they told me i made the wrong appointment, they needed to call my dealership and ask about pricing for the part they needed. Scheduled me for an appointment next week and said they would call me with pricing. Never called me back, when i call them they claimed they have no record of an appointment - no estimate and basically made no effort to help me. Extremely disorganize and clearly unhelpful. Thanks for wasting my time!
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February 2024 by Atenas Gallardo
I've been using this Goodyear location for the past two years mainly due to the incredible help from Stan with my unique situation. However, my recent visit left me disappointed. April, the assistant manager I dealt with seemed more like a robot – her answers were cold and unhelpful. Despite the kindness of the rest of the staff, she repeatedly wanted to turn me away for asking questions. I even asked to speak to the manager, but she refused and maintained her unhelpful demeanor. Despite this, I still booked my appointment. Hoping this feedback can reach the manager's attention for improvement.
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January 2024 by Dana Brown
Thank you Stan, y’all keep giving great service. See you again in 5000 and Happy New Year!
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December 2023 by Tracey Hines
Daniel, the service manager, was fantastic. Although the store was extremely busy Daniel got me scheduled the next day for new tires. And… when I came to drop off my car this morning he said he could add an oil change and a ride share inspection. He was kind, professional, and very helpful. I’m definitely coming back.
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October 2023 by Trevor Ekstrom
Dropped off a punctured tire here before 8:30a, got "we should be able to patch this." Received a call after 5p that day stating puncture too severe, only option is to buy 4 new tires. Took the tire to my local garage and they patched it with no problem in under an hour. I'll leave it to the reader to interpret what happened, but I will never go back here with my business.
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October 2023 by JD Torres
My blonde wife went to Goodyear and was quoted $12.00 for a flat repair. I took the vehicle in and was quoted $25.00. When the guy at the front called back, he said it would cost 150.00 for a tps sensor replacement. He didn't even offer a stem replacement without the sensor. Went to Les Swab ( who I highly recommend!!! ) on Federal, and they gave me a full synthetic oil change ( for an SUV) and a stem replacement for $106.00. I recommend Les Swab over Goodyear, hands down!!!
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October 2023 by Joe Beers
How typical of Goodyear. Dropped my car off for a oil change and 2 hours later, not even in the shop. Thanks, but no thanks. Haven't given a dime to them in over 9 years. And this solidifies why... no stars whatsoever... guess I have to do 1 to post...
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September 2023 by Chase Thornton
I had recently purchased tires from one of Goodyear's competitors, Discount Tire Co., and had them for less than a year, but it appears I did not have a warranty for any of the tires. I took my Range Rover into this Goodyear and Stan was phenomenal! He reviewed my car, the thread of my tire and because it was in such good condition he provided me a warranty for the tire I received at no charge. 10/10! Would recommend this to everyone!
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September 2023 by Jalisa Edwards
On my vacation from Oklahoma my tired had blown out so me and my boyfriend were so happy to have a tire shop located so close to our hotel, only to get treated terribly. First they told us it would take an hour to change one single tire. Though we were completely carless due to the wait. They instructed us to leave and come back in an hour, hour and a half. No biggie we’re only completely unfamiliar with the area. Secondly they took forever to check us out literally three employees all stood around while we waited (after coming back an hour and a half later) they kept claiming our information needed to be put into the computer. Then they lost our key and didn’t even offer a receipt after they charged us $173 for one tire. Then when we finally got all our our stuff and things back almost 2 and a half hours later we look and see they did test to see if we needed an alignment when the alignment machine is broken at this location and we never asked for nor implied, nor were we asked if we wanted this check done. It was extremely unprofessional and for the amount of time and money spent they couldn’t even be respectful enough to put my hub cap back on or even be polite enough to thank us or tell us to have a good day. Oh or apologize for losing my keys.
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September 2023 by izaiah d buseth.
Edited to add: They are so deeply sorry that they literally cut/pasted their response to me from their response to Stephen Lowery below. They didn't even get my name right, lol. You will definitely not get another chance from me.Original review:As with several of the other reviewers, I was in the area when I found I had a leak in one tire, so I stopped in to get it fixed. I was told there was a screw in the sidewall, so the tire was not repairable, but they'd be happy to sell me a brand new tire for $250-350. I declined and had them put the spare on, then took my car to my usual shop, who showed me that the screw was not in the sidewall and they were able to fix the tire, no problem. They don't seem to actually repair tires here, just sell them, and they rely on people accepting their word. Very disrespectful way of doing business.
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September 2023 by Alewia Roba
The worst service. Uneducated and impatient works who LIE. Never coming back. Might as well go to the Tremont location.And the prices?? These people must be on crack because who tf would pay 200+ for a tire that’s gonna go bad in 3 years. Not only did they lie to me about how many tires they will fix it (over the phone because I left the shop) but they only replaced three and charged me close to $600 for all other services included which is a light fix. When I called to tell them the issue I was met with a rude tone from one of those idiots that work there. So I was forced to go somewhere else and pay to fix the mistake they made. Call me rude idgaf those idiots can burn in the pits of hell for all I care. I would never willingly return here.
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September 2023 by Shawn Ahlers
no matter how chaotic and busy his day, Stan always manages to get the job done with a smile. I’ve been a customer of Stan for years and have always been satisfied with the service. keep it up!
