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January 2024 by Higher Yields Consulting
My business has had accounts with Independent Financial since 2016. I've always experienced outstanding customer service from all members of the team. The staff has always provided a welcoming environment where most greet me by name upon my visits.During crucial moments, the bank's team has demonstrated exceptional diligence, ensuring the utmost protection for my company and our accounts. Hiwet, my primary point of contact in recent years, has been nothing short of remarkable. Her dedication is evident in her proactive follow-up on both issues and opportunities presented by the bank.I am genuinely grateful to have such a reliable and supportive banking partner. The unwavering commitment to customer service and the personalized attention received has been an invaluable asset to my business.
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September 2023 by Jimmie Gray
Do you need a new card? wait two weeks for them to ship it to you. Need to access your account? wait for them to randomly lock out your account and change your password. Need to transfer funds to another institution? sorry you need to use a 3rd party app to do that. Need to do anything bank-related at all? Enjoy spending 40 minutes with the slowest staff ever!
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September 2022 by Keith Gigliotti
Showed up with a check from a client, wouldn't deposit it said it had no name just a signature. Acct. # was on it from a major bank. Heaven forbid you call the bank with the account number.Called the client who wrote the check and she said never once have her checks been a problem.In good news as I was leaving the teller was nice enough to let me know my account was running low and if and when I could cash it there would be a hold due to low balance.Customer service at it's finest. Go elsewhere. Unbelievable, been there for over 3 years...
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September 2022 by Rossi Robles
Best Bank for all your financial needs.
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December 2021 by Mike Trealoff
Their app is trash, no local atms, they purposefully screw with your account to cause overdrafts despite being signed up for their "protection", there only seems to be two friggin locations and I'm tired of getting calls about applying for loans that I don't want or need. I'll be getting my money into a less b.s. bank.
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December 2021 by Adrian Bucio
Came to open a new small business account for a check. I was told that it will be a hold on it for two days and I was okay with that. After two hours of opening the account and they deposit the check they come back and there’s a 15 day hold because of the new account. After they told me it would be a 2 day hold if I open a account with them. Now I can’t take the check somewhere else because they stamped the check. It’s not good to lie to get customers.
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March 2021 by Stacks Onstacks
Worst service i have ever received at a bank on Monday morning. The snobby teller told me she was placing hold on my money due to low balance. Hello- covid happened and changed peoples habits. I moved 40k through that account in the previous year. This bank should be grateful for any amount their members have in it. I will pull everything asap and close account for her remarks and this treatment. There are plenty of other options and you're better off with a big brand like Chase. Dont deal with IB's pettiness. Guarantee was better service before this rebranding.
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April 2020 by Scott Patten
On there website says this location is open but I drive down on my lunch and they are not. Very inconvenient and a waste of time thanks
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January 2020 by Catherine Beyer
I worked with Alex, the branch manager. He was extremely helpful, Thorough and friendly. I have been a customer for 6 months since and have had nothing but pleasant experiences.
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December 2018 by Philip Falco
This is the most unprofessional bank I have ever worked with.
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August 2018 by Douglas Quaid
The absolute worst bank possible. Do not trust these lazy terrible people with your money. They will screw you any way possible
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July 2018 by Ductless Plus Services
Tried to cash a $500.00 check and the place shut down, I've never been so rudly treated having a check from this bank and they wasted my time trying to cash it.
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July 2018 by LastdayB4Tomorrow
need to be a member to see their notary.
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October 2017 by sun kang
terrible bank! don't go this bank. they are crazy to take over draft fee from clients. there is no clients care in this bank. we understood why many of this bank branches are closing.
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July 2017 by jared beach
Tried to cash a $500.00 check and the place shut down, I've never been so rudly treated having a check from this bank and they wasted my time trying to cash it. They checked everything they could just not to pay me, I'M JUST Trying to get my money. Go to a better bank if you want good service like Welds fargo!!!
