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January 2024 by Lutete Tsasa
Very good
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January 2024 by Sara Stein
Honestly, pretty disappointed in the fact that they don't disclose you need 24HR notice in order to reschedule your piano lesson. I had some health issues come up and I thought I was waiting to reschedule the rest of my sessions, turns out I was just missing them. No one reaches out to you if you miss a session. They just bill you and take your money. I paid 300 dollars to literally have 2 lessons.
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January 2024 by Lawrence Penland
I went to buy a new Taylor and I was told someone would come help unlock them for me. I waited 30 minutes in the back room and went to the desk and asked again then asked another employee who told me he didn’t have keys….I was going to buy a hand drum too, but no one would help me. After about 40 minute of zero help I just left. Lost at least $2K of business and I’ll never go back to this store. Might not have been the staff’s fault that only one employee has keys, but it was pathetic that I had to wait that long. I could’ve gotten something off Marketplace quicker.
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January 2024 by Dustin Barnes
Great customer service!
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January 2024 by Short Story Inc
Special thanks to Shawn and Dave they took really good care of me and gave above 5 start service!!!
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January 2024 by Brett Manero
Excellent, friendly, efficient service.
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January 2024 by Jessica Azzarano
Understaffed, not enough assistance available, store was messy and unorganized
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January 2024 by Carter A
The employees are always a delight to be around. Every time I've had some maintenance done on a guitar, they get it done in a decent amount of time and always notify me if there is something else wrong or if a replacement I asked for isn't needed, like if the nut was the same material as what is already installed etc.
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January 2024 by Flow Change
Very good
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January 2024 by Tyra Joan Harris
They were very welcoming and had what I needed.
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January 2024 by J. Lopez
Do not order for 2 hour pickup. 2 hour pickup does not exist here. What they should say is 2 days - 2 weeks to arrive. Don't waste your time here. Order to your house.
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January 2024 by Jaime Carrión
Great service and very knowledgeable. Highly recommended!
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January 2024 by Justin Cripps
They worked diligently and found the last one of an item they had in stock very pleased with their service and ability to be open when other shops aren't.
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January 2024 by Jesse Greathouse
The staff members here are kind and they treat me well but I don’t have a great experience shopping here because the store has a lot of products that I don’t want but none or the products that I actually want. More often when I come here I find myself having to make a choice of compromising and getting a thing I don’t really want today, or waiting for Amazon to deliver it later in the week, and well, the more expensive the thing is, like a guitar or amp or piece of tech, then the more likely I’m going to order it from Amazon because I don’t want to compromise on a piece of gear, and I don’t see the point ordering it online from guitar center when I could have just as easily ordered it from Amazon.It just doesn’t make sense to have a store full of everyone’s second choice.
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January 2024 by Paul Porter
Great store with excellent staff.
